This is my review. My review is made up of Juan Carlos, Silvana, Luis, Susana, Ramon,Manuel, Javier, Angela, Laura, Beatriz, Imma, Sara, David,,Pablo, Nadia,Rocio, Angel, , Alberto,Janett, Daniel, Carlos, Jorge, Fatima, Carmen, Esther , Marina, AND MANY MANY MANY OTHERS WHOSE NAMES I JUST CANNOT RECALL AT THE MOMENT. These people make the difference. They are always helpful,smiling,pleasant and professional. I come in from flying all night exhausted and probably not looking the best, but from the doormen check in and right to my room and bed these people make me feel like i was their only guest, and they were expecting me which we know is not exactly the case. They are expecting people yes but they make you feel like you were the only one they were really waiting for. The hotel staff are what make this hotel absolutely beautiful. The hotel is warm comfortable and inviting. The work out facility with a great sauna is so relaxing. I love the location, I love the rooms, I love the restaurant but most of all I love the staff the people they are what make the difference and what makes this such a fabulous hotel I unfortunately do not speak Spanish
I speak English and french but I sincerely hope someone can translate this letter for all the staff so they can know they are the INTERCONTINENTAL HOTEL MADRID NUERO UNO!
PS.( I ONE TIME SENT A LETTER TO THE GENERAL MANAGER OF THIS HOTEL AND HE GRACIOUSLY TOOK TIME TO ANSWER AND THAT TO MADE A GREAT IMPRESSION ON ME|||)