InterContinental Madrid

Spectacular Hotel
It's not often you get to stay in a hotel where the service is exemplary and everything, and I mean everything, goes right! This hotel does just that. What a joy to stay here. The most outstanding element, besides the amazing downstairs breakfast buffet, is the Executive Lounge, where the daytime snacks, and the evening happy hour drinks and tidbits meant that dinner was unnecessary. I've stayed at many Intercontinental properties, on four continents, but this one is by far the best. Congrats to all the staff

Well Run Hotel
The real driver of excellence for any hotel is the quality of management and training. I found all employees to be pleasant and efficient. All spoke at least passable English, which is important for those of us who can only muster a bit of high school Spanish. At time the service was a bit slow in the restaurant, but otherwise all was good. By the way, the rooms are too hot and access to an interior window that can be left open without too much noise is crucial

Great service well appointed rooms.
Beautiful building located on one of the main boulevards.

Service excellent. I. Arrived at 8am but could check in immediately.

I had a suite. Tiny living room and bed room. Bathroom was massive.

All you would expect from an intercontinental hotel.

Breakfast for Spanish norms exceptional great choice and great service

FABULOUS
This is my review. My review is made up of Juan Carlos, Silvana, Luis, Susana, Ramon,Manuel, Javier, Angela, Laura, Beatriz, Imma, Sara, David,,Pablo, Nadia,Rocio, Angel, , Alberto,Janett, Daniel, Carlos, Jorge, Fatima, Carmen, Esther , Marina, AND MANY MANY MANY OTHERS WHOSE NAMES I JUST CANNOT RECALL AT THE MOMENT. These people make the difference. They are always helpful,smiling,pleasant and professional. I come in from flying all night exhausted and probably not looking the best, but from the doormen check in and right to my room and bed these people make me feel like i was their only guest, and they were expecting me which we know is not exactly the case. They are expecting people yes but they make you feel like you were the only one they were really waiting for. The hotel staff are what make this hotel absolutely beautiful. The hotel is warm comfortable and inviting. The work out facility with a great sauna is so relaxing. I love the location, I love the rooms, I love the restaurant but most of all I love the staff the people they are what make the difference and what makes this such a fabulous hotel I unfortunately do not speak Spanish
I speak English and french but I sincerely hope someone can translate this letter for all the staff so they can know they are the INTERCONTINENTAL HOTEL MADRID NUERO UNO!

SINCERELY
DAVID FOWLER
PS.( I ONE TIME SENT A LETTER TO THE GENERAL MANAGER OF THIS HOTEL AND HE GRACIOUSLY TOOK TIME TO ANSWER AND THAT TO MADE A GREAT IMPRESSION ON ME|||)

Great
Little old but very good, great service as in all intercontinental hotels. The bathroom somewhat little and the toilet paper very bad located, so uncomfortable! Beds and pillows great. The location at av. La Castellana is good but not great

Good location, beautiful hotel
The location of this InterCon is right along the main street in Spain. It's about 10 minutes from the center of the city with El Prado, Retiro Park, and Atocha Station. The rooms are wonderful as well as the service

Excellent service and fine hotel
My husband and I stayed here prior to Christmas for a few days and were treated very well. The staff are attentive and kind. We had a light dinner one night at the bar and the food and wine were excellent. Our room had a lovely view of downtown Madrid and it was quiet and very comfortable. All in all, it was a great experience. Many thanks to the manager who ensured that we were happy

Nice hotel
We had two rooms, one for our two daughters, and one for my wife and me. Both rooms are comfortable and with a large bathroom. The service in the hotel was excellent, and staff we met was friendly - always with a broad smile that made people feel good.
I read few reviews about this hotel and saw people saying the hotel is a bit remote. Although it is a true assessment, but I didn't feel that was an inconvenience for my family. Taxi or Uber are very cheap in Madrid. From the hotel to SOL or Atocha railway station costs about 7-10 EURO.
Around the hotel, there are few good restaurants within 2 blocks of walk. We found a good one called "Las Tortillas de Gabino". If you stay in the hotel, you might want to try it out.