#3
The room was clean and the staff nice. But my room smelled like an ashtray.
After trying to get some fresh air into the room, I when to the lobby. They said they couldn’t give me another room. So I asked for a discount. Which they said they would consider at checkout.
And they refused to give me a discount at the checkout.
If it wasn’t for that I would have given four stars maybe even five. But come on guys. This is business 101. You don’t meet the clients expectation, you make amends.