Overrated and tired
I stayed at the Shelbourne for 5 nights in October on a work trip. I was very excited to stay in such a historic and storied hotel. However, I was disappointed in the quality of my room (772) for a 5 star hotel. The carpet was fraying, the paint was peeling, the walls were dirty and the furniture was chipped. I took pictures documenting this. I was here for work, so I didn't ask to switch rooms, but I really wish I had, since it wasn't pleasant for my 5 day stay.
In addition, the checkin line was very long and chaotic (there seemed to be like 50 wedding parties checking in all at once on Saturday afternoon Oct. 6). And the lovely lounge/bar on the mezzanine level was closed several evenings when I wanted to sit there. Several items were out of stock at the horseshoe lounge, including the hibiscus gin drink. In addition, there was no hot water in the shower on Wed night Oct. 10, when I wanted to take a shower. Topping it off, at checkout I was mistakenly charged for parking, when I didn't even have a car. (The charge was eventually removed.)
On the plus side, the pool, steam room and sauna were nice, though I wish there were towel hooks on the side of the pool near the stairs, since there was no place to hang a robe or towel. The towels, robe and slippers were soft and comfortable. The bed was comfortable, though the room was very hot at night
Overall, I was pretty disappointed in my stay. I mentioned all these issues to Lulu at the front desk upon checkout, and I hope they are resolved for future guests. This was not the level of room or service I expected for a 5 star hotel. Although I wasn't paying for the hotel myself-it was on my employer--I am sad to say I wouldn't recommend the Shelbourne.
(I gave this feedback to Marriott in real time after my stay, but hadn't had a chance to post this on Tripadvisor til now.)
There were several issues with my stay:
* Checkin line was long and chaotic
* Shower was out of order on night of Wed. Oct.10
* room was VERY hot several evenings
* the mezzanine lounge was closed early 2 nights on hours they were supposed to be open
* Check out I was mistakenly charged for parking when I did not have a car
* as mentioned earlier, room 772 carpet was fraying, paint was peeling, furniture chipped, wall stained
* several items were out of stock at the horseshoe lounge, including the hibiscus gin drink