5-star hotels and residences reviews

The Shelbourne Dublin

The Shelbourne Dublin

Contacts

Country: Ireland

City: Dublin

Address: 27 St. Stephen's Green, Dublin, D2, Ireland

Phone number: +35316634500

Photos

The charm of The Shelbourne in Dublin makes your mind tra...
The charm of The Shelbourne in Dublin makes your mind tra...
I feel like @theshelbournedublin called out to me today a...
I feel like @theshelbournedublin called out to me today a...
We stayed at the Shelbourne for one night using my Marrio...
We stayed at the Shelbourne for one night using my Marrio...
The Shelbourne not too shabby.
The Shelbourne not too shabby.
Spring colours. Beautiful display of flowers at the Shelb...
Spring colours. Beautiful display of flowers at the Shelb...
The Shelbourne!
The Shelbourne!
#guest Living our best life; our boujee fantasy and ticki...
#guest Living our best life; our boujee fantasy and ticki...
It really doesn't get any better than this.
It really doesn't get any better than this.

Reviews

#1
Lovely hotel
Firstly the Shelbourne Dublin is a stunning hotel in the heart of Dublin
The room was adequate with fresh clean facilities . The only negative being the €739 3 night stay offered on booking.com didn’t even include breakfast. I’ve noted this is becoming a regular accurancel on the site and advise people to look around

Gone are the days of bed and breakfast for hotel guests maybe hotels are becoming more like low cost airlines ? Breakfast in the Shelbourne is €32 pp I decided to visit other local restaurants within 200 yds of the hotel each morning to sample the delights of Irish hospitality at €11 including freshly brewed coffee
Great shame in short....... a fabulous “ bed only “ for 3 nights but sadly not the best value or experience as breakfast was a very expensive upsell option €64 per couple per day €186 for 3 breakfasts whilst the hotel was going through refurbishments
Double check with any booking . Com rate
Dublin is a fantastic city to visit but Ryan Air and now the hotels charging for every option! check the deal do some homework shop around , ask to be treated as a guest and not a cash point
Review by Martin P

Source: www.tripadvisor.com

#2
Nice enough but not special.
I wonder if perhaps the Shelbourne suffers from high expectations associated with its history within an Irish context. Anyway, for whatever reason I found it disappointing, it just didn't meet my expectations and wasn't anything special at all. Its a nice enough hotel but if it were a person you would say it was pretentious and shallow, it thinks its a great posh hotel but actually is nothing special. We live only 20 miles away and stayed there on a city night out to see a show in the Gaiety (always a winner there, no pretensions but a great history and as good today as ever), had dinner in the Shelbourne first (you have to go around the corner to get into the restaurant), the food was good but the service was poor and overpriced for the level of service and its not there wasn't enough staff there. Needs a shake up
Review by npower2016

Source: www.tripadvisor.com

#3
Overrated and tired
I stayed at the Shelbourne for 5 nights in October on a work trip. I was very excited to stay in such a historic and storied hotel. However, I was disappointed in the quality of my room (772) for a 5 star hotel. The carpet was fraying, the paint was peeling, the walls were dirty and the furniture was chipped. I took pictures documenting this. I was here for work, so I didn't ask to switch rooms, but I really wish I had, since it wasn't pleasant for my 5 day stay.
In addition, the checkin line was very long and chaotic (there seemed to be like 50 wedding parties checking in all at once on Saturday afternoon Oct. 6). And the lovely lounge/bar on the mezzanine level was closed several evenings when I wanted to sit there. Several items were out of stock at the horseshoe lounge, including the hibiscus gin drink. In addition, there was no hot water in the shower on Wed night Oct. 10, when I wanted to take a shower. Topping it off, at checkout I was mistakenly charged for parking, when I didn't even have a car. (The charge was eventually removed.)
On the plus side, the pool, steam room and sauna were nice, though I wish there were towel hooks on the side of the pool near the stairs, since there was no place to hang a robe or towel. The towels, robe and slippers were soft and comfortable. The bed was comfortable, though the room was very hot at night
Overall, I was pretty disappointed in my stay. I mentioned all these issues to Lulu at the front desk upon checkout, and I hope they are resolved for future guests. This was not the level of room or service I expected for a 5 star hotel. Although I wasn't paying for the hotel myself-it was on my employer--I am sad to say I wouldn't recommend the Shelbourne.
(I gave this feedback to Marriott in real time after my stay, but hadn't had a chance to post this on Tripadvisor til now.)

In summary:

There were several issues with my stay:
* Checkin line was long and chaotic
* Shower was out of order on night of Wed. Oct.10
* room was VERY hot several evenings
* the mezzanine lounge was closed early 2 nights on hours they were supposed to be open
* Check out I was mistakenly charged for parking when I did not have a car
* as mentioned earlier, room 772 carpet was fraying, paint was peeling, furniture chipped, wall stained
* several items were out of stock at the horseshoe lounge, including the hibiscus gin drink
Review by Rachel R

Source: www.tripadvisor.com

#4
Disappointing Disappointing Disappointing
I have been wanting to stay at this hotel for a long time, however it was very disappointing. The hotel is under construction and we booked this about 9 months in advance, however were not advised of the construction until about a week before, which was too late to try and change hotels at an extremely busy time (rugby 6 nations). Our room was very nice - comfortable bed, lovely linen. It is situated in a good location for getting around Dublin.

The doorman was too busy on his phone to get me a taxi. The bar is great but it is too busy they should limit the access, as residents in the hotel we could not get into the bar at first. The barman worked their socks off and didn't stop but because they were so busy they were actually grumpy and you had to wait a long time for a drink if you could actually get to the bar.

The breakfast room had no atmosphere was just like a big conference room with a buffet in the middle, the service was very poor and took 10-15 minutes to get tea, often having to chase it 2-3 times.

So overall having wanted to stay at this hotel for so long was very disappointed and accept that they had construction work but we should have been advised of this. There is no reduction in the room rate because of the construction and the impact this has clearly had on their service.

People were constantly lost, roaming the corridors trying to find their rooms due to lots of diversions due to the construction work. We bumped into people several times going round in circles trying to find their room.
Review by LScambs

Source: www.tripadvisor.com

#5
Beautiful Hotel but under construction
Unfortunately the entire front entrance area of the hotel has been closed off. You enter through a side door and have to take stairs to get to a room where check in occurs. This really takes away from the ambiance of the hotel and is a nuisance. You find yourself going down corridors and up and down stairs. I imagine the hotel with its entrance would be spectacular if it was open. Right now for the price paid you really don't get the same value. Also be careful with a room on the top floor. The AC didn't work which other reviewers have noted so it was uncomfortably hot in the room even for January. The hotel did agree to move us to another room which was much nicer and cooler. Breakfast was quite good but again was in a makeshift large room. Once the reno's are done I would return but not right now.
Review by torontostella

Source: www.tripadvisor.com

#6
5*****
A group of four of us stayed here the 19th of January, although it was not my first visit it never disappoints us. We checked in earlier than planned but was advised by Miriamma that the room would be ready shortly, she was kind enough to call me on my mobile as soon as the room was ready. We were shown to the room by a lovely man by the name of Billy and our bags were brought up by Danny. Although there were renovations taking place at the time this did not impact on our stay. The managers and staff go above and beyond to ensure a relaxing and enjoyable stay.This place has always been a treat for us so we will be back. 5 star property and 5 star treatment.
Review by Angie B

Source: www.tripadvisor.com

#7
Renovations took from experience
We were really looking forward to our short stay in the Hotel recently. I had booked it a few months ago for a special occasion. However I received an email just a few days before the stay, to inform me of renovations ongoing in the Hotel during the stay. ( the renovations had been going on since beginning of January). While the staff were very helpful, and guided patrons through the diversions etc. I have to admit, it did take from the experience, and I must say, had I known earlier about the disruption I would have re considered by visit.
That said, the room, service and staff were top class as expected, though I was not impressed with having to book the breakfast separately and quite an expensive price...

I hope to revisit this Hotel again in better circumstances, and would advise would be visitors to make sure renovations are completed first
Review by Bert M

Source: www.tripadvisor.com

#8
Fab Hotel
Great night recently in The Shelbourne. Loved the chilled atmosphere and comfortable seating in the residents bar. Only issue was with the refurbishment, which we didn't know about until a couple of days before arriving, meant you entered through a side door and up a back stairs which meant lugging our bags up multiple flights of stairs as there was no lift, to a makeshift very unimpressive check in area. More could be done with this make shift area as it gives a very poor impression, a few vases of nice flowers or something in the room would make it less basic and thrown together looking. Suite was great though and bed so comfortable! Another issue with the refurb, if you want to go to the bar you need to go down all the back flights of stairs again, out onto the street and walk to the Kildare street side and back the same way after. Breakfast room was also disappointing and makeshift.
Review by IrishTraveling

Source: www.tripadvisor.com

#9
Lots of stairs and corridors
I was informed, after booking and paying, that the hotel was undergoing refurbishment. That was fine, the rate reflected this. What was initially disappointing was the number of stairs, to get to the first floor temporary reception and then to my 2nd floor room via the lift. I had to go up/down 6 stairs and walk through many long corridors. A result I expect of many older houses being added together to form a hotel. A bit too much for my knees. The second disappointment was the size of the room. It was quite small and cramped with no view, again presumably reflected in the discounted room rate. The bed was very comfortable and the pillows perfect.
A visit to the public bar required leaving the hotel to go out on to the street and enter via another entrance, there was no direct way through the hotel, a victim of the refurbishment I gather and not permanent.
I had intended to use the swimming pool but realised that I had brought a costume that was too small. There were shops nearby to purchase a new one but I really couldn't face all those stairs and corridors another time, in order to go and shop.
I slept well until the early hours when my wife and I were awoken by someone, nosily, trying to gain access to our room. My wife was understandably quite scared. I opened the door and was confronted with people who had tried to gain access to the wrong room. When they saw me they were quite abusive. I rang reception who immediately said they would get security. There were no further disturbances but the restful sleep I was having to that point didn't return.
These are the negative points; the positives are its excellent location, its cleanliness, the friendliness and professionalism of its staff and the superb breakfast (additional charge)
Unfortunately, in future I think that I will stay in a different hotel in Dublin the negatives outweighed the positives
Review by Bazerelli

Source: www.tripadvisor.com

Description

Location
Experience the elegance and luxury of The Shelbourne Dublin, A Renaissance Hotel. Our exceptional five-star hotel, set in a hundreds-year-old majestic building, is the premier city centre hotel in Dublin.

Rooms
Settle into gracious rooms featuring plush bedding, generous bath with deluxe amenities, seating area and complimentary Wi-Fi. Treat yourself to pampering treatments in our full service spa and salon, or stretch your muscles in our indoor pool and fitness centre.

Food & Drink
The award-winning restaurants of our Dublin hotel offer an array of options, from the most tender steak and freshest seafood to an impeccable High Tea. Our classically-designed meeting and event rooms set the stage for impressive meetings and memorable weddings and other celebrations. Just outside our hotel, all of Dublin awaits you. Our hotel overlooks St. Stephen's Green, and we are minutes from Dublin's most famous attractions. No matter what brings you to our iconic hotel, we look forward to welcoming you to Dublin, Ireland.

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