Restaurant service is lacking
Nice building and well kept, large rooms with all commodities, TV, Wi-Fi, minibar, coffee machine, spacious bathroom, hairdryer. At the lobby desk, a very kind lady fluent both in English and Hebrew, takes care of all guests' needs.
So far so good.
As for service, room service is efficient. Restaurant service less, since the hotel gets
reservations for guests not staying in the hotel, there is not enough space at the dining
room. Therefore, the dining room staff just want you to eat quickly and leave in order to make room for the next guest. The waiters just stand and look at you while you eat, and if you leave your plate unattended for one minute, let’s say you go to take something else from the bar, a waiter takes away your plate and cutlery. Then, you can get another plate but not any cutlery, so you just have to leave.
For people who are Shomer Shabbat (shabbat observer), there is an additional problem. Initially, when we booked the hotel for shabbat stay, we were told there are 3 shabbat meals included in the price. However, Shabbat meals are not scheduled to serve religious people's needs. After the morning prayer, we got a dairy breakfast (not even an option for soy milk) which was meant as the second meal, but there was no wine or grape juice offered. Only a few tables had wine, and they made the kiddush for everyone. Then, lunch was served between 2:00pm to 4:00pm as supposedly a seuda shlishit. At 3:00pm we went to eat and were told that, sorry, but they have no place to sit us. If we want, we needed to wait in the lobby (two floors up) for at least 15 minutes and maybe more. To avoid waiting (quite a few others were waiting before us) each of us were given a small takeout container to put what we want from the bar and eat in our room. The container was incredibly small (see attached picture), to include salads, fish, meat, potatoes and whatever else. No space for cake and bread and no cold beverage. In addition, coffee cannot be taken to rooms, and it is forbidden to take any real plate/glass outside the restaurant.
Shabbat ended at 10:00pm. From 3:30pm and on, no other food was available. No cake, no coffee, no tea. Absolutely nothing for 6 hours. After shabbat ended, the lobby bar opened and everybody were able to order what they like BUT had to pay extra!! for it.
Hotel manager/s did not care and did not offer any solutions for their religious guests. If they would, staying there may be more pleasant.