I never give bad reviews, but this is exceptional. Terrible check-in experience. Arrived at the hotel before 3pm, and at check-in, the concierge staff phoned someone, then told us that the housekeeper was going to check if the room was ready and he would get back to us as soon as possible. We waited at the reception till at least 3.30pm and still, no one got back to us. Went to reception again. The same staff was not there. After asking, found out that usual check-in time is 4pm. Ok. Then, turns out the room allocated to us was under maintenance and would not be ready anytime soon. The guy who initially did the check in still was no where to be found. What is this 4 star service. Thankfully another staff saved the day and helped us check-in. The new room was ok, clean and comfortable. Breakfast staff not the most attentive either, but still ok.