#4
No sheets, no towels, no pillowcases, no customer service. As soon as we arrived we noticed the shortcomings but as a result of several unnecessary calls to customer service, there was nothing they could do. For the most part, calls were not answered or called back (although request was made # 9). After several attempts, we got to their service warehouse at the hotel, at 9pm, but there was only toilet paper). It was our family's last time. Rather, I pay a multiple price so the basics should be fine.