Best Hotel in Moscow City
Stayed at this hotel for a short break in Moscow City. The location of the hotel is very convenient (near Red Square, metro stations, Bolshoi Theatre, shopping malls GUM and TSUM) and although it is located centrally, it is still in a quiet street without having all the fuzz in front of the hotel like eg the Ritz-Catlton.
The rooms were convenient, fresh fruit was brought every day to the room. There was no pillow menu which is a bit a pity as for side sleepers the pillows are too flat.
Staff was very friendly and helpful, they helped us to arrange a transfer to and from the airport through the hotel concierge service. This service is offered at a reasonable price for Moscow city (street taxis can easily rip you off and you will be sitting in a lada) for the quality that you get (BMW7 is the lowest possible choice), prices are mentioned on the hotel website and will be added to your bill so you know what you pay for (would strongly recommend this to non-native speakers for safety reasons). We had a very long queue at the passport control when flying into the country and we had to wait for almost two hours, we could not warn the driver but still he patiently waited for us during all this time, which is exceptional in terms of service.
The hotel has a nice spa and pool area free of charge for hotel guests. Hower on the last day after check out in the morning we came back to the hotel to take the transfer to the airport and wanted to do a quick refreshing dive while it was 30 degrees outside, we could not acces the pool without a room card but the receptionist knew us and told we could go up and that they would let us in, but when we asked access upstairs one of the olders valets walking around was extremly rude by telling that Moscow is not Turkey where this kind of stuff is done, while we paid 1300+ euros to stay at the hotel for a few nights and for extra services such as the shuttle I believe this is a true shame.
Breakfast was very good though with several warm dishes on the menu totally meeting the 5star quality.
If we would be treated with respect next time, I would come back here when in Moscow again