We arrived to check in at 3pm, as we were told that our room would be ready then, our room was not ready until 4. We were left waiting in a cold uncomfortable reception area. Staff seemed unconcerned about our wait.
Room was basic, a wee bit grubby with stains on carpet and furniture.
Restaurant was good and staff in the restaurant were very attentive, if we hadn't used the restaurant i would've only given 1 star.
Overall not a great experience, more like a budget chain hotel than a 4 star.