Hotel AMANO Grand Central

The service was awful, so many misunderstandings, some of the stuff was not polite, they required me to pay a guarantee for the room! I travel a lot and never anything like this happened before to me. (this was not mentioned anywhere). I am still waiting to get back my guarantee money. In general the Hotel, as a building, was fine and innovative. The view, the rooms, the decorations were quite good.

Very beautiful and clean rooms equipped with all you need. The size is perfect. Personnel was very nice with one small exception. The position is perfect being in front of the main station. The price is very cheap for what you get.

Rooms are clean, small and good value for money.  Staff and service is terrible. Slow check in/out.  Front desk does not answer phones on a timely basis.  NO or I DONT KNOW is the staff response.  If you ask them to “find out” something they just don’t call you back!  If you need ANY service this is NOT the place to stay!

It’s a good value for money but unfortunately one should not expect any sort of nicer treatment for being a regular customer. Check out in the morning is annoyingly slow because everyone is queuing to get their invoice (sometimes over 10mins!) - Hint to Amano: at most hotels one can get the invoice by email or earlier so that check-out consists of simply dropping the room’s key.