Stayed in the Heritage Suite, spacious room, beautifully decorated
The windows faced inwards towards the hotels restaurant which closed at 2300 but was noisy up until some time after midnight.
The noise wasn't as bad in the bedroom, but the sound of moving around furniture bothered us well until after 0200 which was a shame since we choose that suite because it said that it was good for peace and quiet
During our stay, we realized that some friends of our were staying there as well, they did not have a Suite, just a regular room, costing a fraction of the price of our suite, it had no issues with noise. So I guess the moral of this story is to go for a cheaper room if you want to get some sleep.
Now to the bed:
It was much to soft, the pillows weren't nice, the sheets and pillow cases felt like something from the IKEA cheap line. Coarse and just not what I was expecting from a 5 star hotel suite.
My back hurts from tossing and turning all night due to constant noise and uncomfortable bed. But it's a matter of taste to some extent, I simply dislike soft beds.
Unfortunately the experience of the bedroom was even more of a disappointed when we discovered some old snot paper on one of the night stands, rather disgusting, especially in covid-times.
We ordered room service, a simple Pasta Arrabiata, 225 SEK, it was a real disappointment.
Super small portion, the pasta was not done (I appreciate al dente pasta, but this was just undercooked).
It had no taste.
Still being hungry after the baby sized portion of pasta, I ordered some fries
They arrived completely unsalted, with 3 bowls of ketchup, aioli that tasted sour and no salt.
The fries were cold, stale, tasted of old frying oil and even Burger King would be ashamed to serve them.
The portion was enormous, but even though I was starving I couldn't eat more than a sixth of it.
Felt super disappointed, tried calling the front desk for a good 15 minutes but the line was busy.
I would have wished for better service, better food, a comfortable bed or at least noise free sleeping environment.
I did not have a good stay, I came home feeling worn out, exhausted, hungry and sad about wasting my money and my time at the Bank Hotel.
Some additional notes:
The room was beautiful, the decoration exquisite.
The TV had only built-in speakers with horrible sound.
The electrical socket in the bathroom was loose and crooked.
Non accessible entrance, had to carry my stroller with baby in it up a great amount of steps in the entrance, not wheelchair friendly.
Friendly breakfast staff and good food.