Hotel Sacher Wien

Best hotel in Vienna
Best hotel in Vienna for sure. Service as perfect, and rooms are perfect and exactly what you expect when staying in a 100 year old hotel. Totally redone – not sleek, but a new redo. It is the perfect 5 star hotel. Restaurants that are in the hotel are also perfect. The service and the food were great, although I still enjoyed Plachuttas more., which was 2 blocks away. The coffee shops attached for the world famous Sacher cookie is very enjoyable – we went daily.

Return visit even better than the first!
When we first visited five years ago, we said it was true five star luxury. Our return was even better. Not only is it a beautiful hotel, with high quality decor, the service is outstanding in every department of the hotel. It is extremely well run, possibly because it is a family run business. They make you feel at home. Their attention to detail is first class. Nothing disappoints. We can't wait to return!

The Grande Dame - Excellent, Classic, Beautiful
If there's a sin in travel, it must be this: an unmemorable experience. You invest your time. You invest your money. You want something to show for it, something to remember. And yet even though global travel offers modern technology and comforts, I find so many hotels, excellent hotels even, interchangeable, indistinguishable, unmemorable.

The Hotel Sacher is memorable! The door opens. You step into a new world, or rather an old world, the Habsburg empire with its damasks, divans, mirrors, brocade walls, opulent and inlaid floors, crystal chandeliers, life-size and larger marble statuary, old world paintings, women in pearls and sapphires. It's an experience you'll not forget. Or regret.

Founded in 1876, in the middle of Emperor Franz Joseph nearly 70 year reign, the hotel has stood the test of time. Empires come. Empires go. The Sacher remains. The hotel traces to Eduard Sacher, scion of Franz Sacher. Franz was chef to Prince Metternich, the famous statesman who stood atop the pinnacle of European affairs for four decades. Franz invented the eponymous cake, the Sachertorte, which the hotel proudly features. Crowds queue outside the hotel just to buy it. Try it! It's delicious. Each morning, the kind maids stocked us with tasty chocolate morsels, including the torte.

As I say, most luxury hotels today are corporate-owned, perhaps contributing to their "corporate" and fungible feel. The Sacher however remains proudly family-owned, artisanal. You sense this immediately. The building is palatial yet cosy, opulent but relaxed, filled with Old Master paintings, chandeliers, and mementos of its glorious past.

The rooms are well-appointed, large and comfortable. We had a large suite that was traditional yet felt modern. The sensibility was of being in a home. A very nice home. With pattern-on-pattern fabrics, 19th century antiques and very quiet air-conditioning.

The hotel staff were simply excellent. The concierge met and anticipated our every request. We got last minute tickets and excellent seating for the symphony. We enjoyed horse drawn carriage rides, a train ride and trip to Salzburg (staying in the very beautiful sister hotel there). The concierge adroitly handled all these trips and made judicious and much appreciated recommendations.

The breakfasts were among the best I've had in my life. All in beautiful settings. The hotel restaurants are diverse and very, very beautiful.

In a lifetime of travel, the Sacher is among the finest and most memorable hotels I've experienced. Nothing else really compares to it or to its excellent team. Bravo! I very much look forward to returning.

Unparalleled opulence!!!
One of the most emblematic and resplendent hotels in the world,Sacher is the amalgamation of heritage and the charming reminiscence of the1876 grandeur with a touch of a desired modernity.The renovation done by Pierre-Yves Rochon was so tasteful and balanced(the TV integrated marble bathrooms are superb).

Most importantly,one must praise the utter proffessionalism of the hotel staff who accommodate guests with such ethos and excellence,as if we were vienesse nobility.

The location of the hotel is ideal,across the Opera and next to the Albertina museum. Christmas dinner at the Rote Bar Restaurant was sublime and the staff were truly exemplary.Likewise,the breakfast buffet at the Marble Hall was excellent,mimosas and the suggestion of french toast was a brilliant choice.Lastly,a visit at the Cafe Sacher Wien/Eck to sample once again the Original Sacher-Torte is a must.

Old World Charm Meets Modern Comforts
The newly renovated rooms and bathrooms were spacious and brightly-lit. The fruits and snacks in the room were delicious. The bathroom featured lightly-heated floor, heated towel racks, separate bathtub and shower, and even a TV. Our room had chandeliers, cloth slippers, a fireplace, a TV (concealed behind the fireplace which can be raised by a remote-control unit. You can connect it with your own smartphone via Bluetooth and play your own music. My only complaint is the space in front of the check-in counter was way too small so I felt very crowded and uncomfortable standing there (people had to squeeze past behind me to get to the next available clerk). Everything else was great. Oh, by the way, the snow globes in the sitting area were made in Austria.

One of the great European classics
Hotel Sacher is one of the great European classics. Everything is very traditional and old school but still the atmosphere is friendly and relaxed. The location is the best in Vienna, just next to the opera house and the pedestrian areas and shopping streets. The room prices are a little too high to offer full value for money. Apart from the location and the beautiful old interiors, the hotel does not have as much to offer as many other five star hotels in other big European cities. The staff was helpful. Arranged a table and helped us trough the back doors to the hotel’s very popular café, saving us about one hour of queuing in the street outside. Great breakfast buffet, including Sacher cake and Champagne. If you like traditional luxury and old school charm, this hotel is a great option.

Christmas in Vienna
Where do I start? We felt we had arrived at the most Christmassy place on earth. The hotel was a spectacle with decorations and lights. The lounge was adorned in red and trees and snow globes. We enjoyed “the most famous cake in the world”, the Sacher Torte with loads of endless champagne and couples from all over the world in merry spirits.

The staff was impeccable and every request was met with a smile and a “can do” spirit. It was absolutely delightful. I honestly can’t imagibe staying anywhere else in Vienna. You are across the street from the Opera House and a short walk to the Spanish Riding School. The city was bedazzled with Christmas villages.

Have a drink in the blue bar and a Sacher torte with coffee in the 20’s inspired cafe.

Best of Vienna
Hotel Sacher is iconic landmark in Vienna where all the celebrities royalties and presidents stayed. And it’s not surprise why. The minute you walk in and check in you immerse yourself in elegance classy world of luxury. Everything about this hotel is exceptional. The location right in the heart of old town and across from famous Wien Opera and walking distance to all major sights. The staff is wonderful makes every wish and request possible with smile on the face. HotelInterior is just beautiful old fashion classic. Breakfast is wonderful served in 2 beautiful rooms mirror room and green room both amazing. Dinner at Rote Bar is must experience and so are drinks in bit crowded Blue bar, which has great atmosphere. We had room unpgraded to night floor directly facing the Opera which was quite special. If you are looking for total Viennese experience this is place to be.

Wonderful classic hotel
The Sacher is the height of elegance, grandeur and tradition. It is understandably expensive. The service is extremely attentive and friendly but also quite formal. The Blue Bar, Red Restaurant and Green Restaurant are spectacularly appointed and feature their corresponding color scheme. It’s a bit of an older, stuffy crowd haunting those rooms but great for people watching. The rooms may be old but they are decked out with the most modern features including a TV in the bathroom mirror. If you’re a guest you can also jump the long line to get seated at Cafe Sacher to have the famous Sacher Torte. You will be situated just across from the opera house and close to the old city and Hofburg Palace.

Pure class from start to finish
Our first and eagerly anticipated visit for a three night stay at this beautiful hotel.
From the moment we set foot inside we knew we had made the right decision. Greeted very warmly and checked in by a lovely young lady who gave us a tour and then escorted us to our room. We had requested a view of the opera house which they kindly gave us, wow, wow,wow, the room was beautiful. Everything was right about it, all you could wish for was at your fingertips. Simply divine bathroom, clearly recently renovated but none of the charm I imagine this hotel has had for years is lost, perfection.
We happily explored Vienna but quite honestly this beautiful hotel made the trip for us. The staff really are marvellous, everyone from the bar to breakfast to front desk and the ever cheerful doormen.
Breakfast was busy but handled well and so delicious. Alot of people held up tables for an age by just sitting there with half a drink, but what can you do. I would never suggest hurrying as its such a beautiful room and you want to enjoy it all but many were there when we arrived and still sat chatting as we left and we tried most things.
Perfect central position and we had no need for transport as we walked everywhere. As mentioned in other reviews the front desk are very helpful with advice and recommendations.
Particular mention to the concierge and the doorman, we had pre booked a return taxi from a large company, well after a long wait it was clear they were not turning up!
Being the totally professional team they are they noticed us waiting, helped immediately by making a call to chase up, then thankfully after establishing the useless company had messed up called thier own service and within minutes were being whisked to the airport by a superb driver. Very grateful indeed so many thanks and my advice would be to use the hotels own transfers xx
Cannot wait to return in the summer to see Vienna in bloom and stay at without doubt the most beautiful hotel we have had the pleasure to stay in.

Por motivo de cumpleaños viajamos a Wien y
decidimos hospedarnos en este tradicional hotel.
La habitacion que tomamos fue Signature Suit, muy amplia, con todo lo necesario y mas aún, con un minibar donde las bebidas no alcoholicas estaban incluidas.
Ubicación central, a 2 min del Metro, Bus y del Paseo de Compras y Restaurantes.

El Bar es muy muy pequeño (Blue Bar- Bar Azul), y aún siendo huesped tienes q reservar mínimo un dia antes para q tengas un lugar en él, pero la camarera muy amablemente nos propuso q tomemos un lugar en el Lobby y asi lo hicimos, luego disfrutamos de un cocktail MayTay el cual estuvo muy bueno por ello cada dia retornamos al Lobby del Bar.

Reservamos en su Restaurant Rote Bar, para la celebracion del Cumpleaños, la atencion y la comida muy buena, y un pianista acompañó la estadia.

El desayuno fantastico! un bufett con todo lo necesario, y un muy buen caffe, cada dia tomábamos champagna con un pedazo de esta deliciosa torta, realmente fue un gran cumpleaños para nosotros dos.

El dia central del cumpleaños al retornar de nuestro tours, nos encontramos con un hermoso regalo, un cogre de madera con esta delliciosa Sacer Torte, la cual decidimos traerla a casa y compartirla con nuestras amistades, Gracias por este hermoso detalle.

El personal en el concierge, en los restaurantes y de servico muy amables.
El internet lo puedes tomar en todas las instalaciones del hotel.
El taxi desde el Aeropuerto cuesta 50€.

Lo que nos incomodó mucho fue en el último dia, después del desayuno, retornamos a nuestra habitación a las 10am y la camarera ya estaba limpiandola, le dijimos que aun queriamos permanecer alli hasta las 12am del check-out; pero ya no podimos usar la cama y en el baño se quedaron los utensilios de limpieza.

Nota: la estacion del Bus turistico la encuentras en la esquina del Hotel, y con él puedes recorrer todo lo q deseea ver.

We spent three nights at the hotel and enjoyed it very much. This is the finest hotel in Vienna and one of the most special city hotels in the world. We found the service to be outstanding from the doorman greeting and solving a parking problem at checkin to an unbelievably fast breakfast preparation at 6:30 am in order to accommodate an early flight. The hotel provided an upgrade to a large and comfortable suite. The concierge took care of restaurant needs weeks in advance and confirmed everything on arrival. Sitting downstairs for a cocktail before a concert or dinner was perfect and we were made to feel like a welcome guest.

Sorry, there isn't anything negative that I can say about this experience and I highly recommend this hotel

A Vienna icon fulfilling the promise of luxury
The Hotel Sacher - ideally located facing the Vienna Opera House and in walking distance to all major Inner City attractions, shopping and dining venues - can be conveniently reached by numerous public transport options and finds itself in a beautiful historic city building.
Family-owned luxury hotels have become a rare thing, so when we chose it as our base for the Vienna visit with our parents (in law) we were not sure what to expect.
Our hopes grew high after an efficient and very friendly exchange with the Sacher's concierge who took care of three restaurant reservation requests within two hours.
Even though the very first moment upon arrival felt a little chaotic - mainly due to the dense arrangement of rooms around the lobby - we were soon proven that the Sacher's hospitality is among the most impressive service experiences we have ever had.
The welcome was very warm and professional, and a threefold upgrade to Junior Suites for both our parents (in law) and us, allowed us to witness beautiful and very spacious rooms with all amenities one could wish for: High ceilings and windows, a comfortable bed, a well-working air-conditioner, an electric chimney, a removable tv, a wonderful sofa, antique chairs, historic paintings on the wall, a coffee machine, free consumption of non-alcoholic minibar drinks, lovely welcome and Easter chocolate treats, a rain shower with great water pressure and a spacious bath tub.
While the amazing decor depicted Vienna's rich history, the technical equipment impressed with the full selection of modern applications one could wish for at a contemporary luxury temple. Cleanliness can easily be described as spotless.
Also the breakfast staff was heart-warmingly friendly and left no wishes open, even though they could have used the help of some more colleagues at times. Food quality was very good with ordered meals being freshly-prepared with care and buffet standard far above average. The only thing that calls for improvement is the coffee situation: In a city with extraordinary coffee tradition such as Vienna, barista coffee should be served, not coffee from an automated machine as currently done for breakfast.
As the entire hotel with its most enjoyable decor, each culinary outlet such as the Blue and the Red Bar had its unique design and atmosphere. While at the Blue Bar tasty cocktails are served, the Red Bar's highly professional staff spoiled us with a wonderful five-course Easter dinner and exceptional wine.
Service was outstanding on all levels. All our calls were answered immediately, not once the staff showed any negative attitude, which used to be a cliché associated with Vienna luxury hotels in the past, and the invoice was perfectly correct when checking out, which is does not go without saying even at premium hotels.
In total, we had a memorable family experience at - from our point of view - one of Europe's leading superior luxury hotels. A very special treat.

A charming Viennese Hotel
Friendly professional service, a warm welcome and the Concierge and reception staff took great care of us and made us feel welcome every day.Beautiful decor , food in comfortable surroundings, good value for the money!
Excellent location for Opera , Musik Verein and museums.
It will always be my first choice in Vienna.

I stayed there few times and loved it and higly recomend it to all friends all around and always have to buy a tart for a friends. So after the dinner last Saturdey we decided for a drink in the lobby since the blue bar was full. We ordered the tea and i was a bit surprised the way it was served in a place like this.without the tray etc. But didnt mind. Then other friends joined us and we ordered some other things. Since I dont drink alcohol i ask for another refeel of my tea can but not very kind waiter just said but i will charge u again… I agreed and he took my can and brought it back. What a pitty that the institution like this has not the service we expect.

In summary, our stay at was one of the best experiences we've ever had!
Liked • The hotel was absolutely beautiful, location unbeatable, and the staff accommodating and helpful. The room was elegant and clean, and the restaurants and bar were a treat.
Disliked • I honestly can't think of anything that would improve upon our experience. Everything was exceptional!