Wellington five stars hotel in Madrid is a rather posh and somewhat old style, mostly in the good meaning. with grander. The lobby and foyer are well decorated, service standard is high and rooms are spacious with large bed and decorated with heavy curtains and with wooden finish and furniture. Bathroom is nice but somewhat less comfortable compared to newer hotels.
Reception is kind and explanations are provided patiently also in English. Once arriving to the hotel there is always a person that will take care of your luggage. As should be in these level of hotels.
The hotel is very well situated in a posh and centric quarter of the city and with nearby all the luxury shopping streets prestigious shops.
The concierge services are somewhat inferior as it is provided by the reception staff and not by a separate expert person (in a separate desk) that should be extremely knowledgeable to provide ALL details about everything that is going around in the big city and guidance about what, where and when. Pity. Also prices are high and breakfast cost is extremely high