Crowne Plaza Liverpool City Centre, an IHG Hotel

I went there with my partner and we absolutely loved it. Beautiful clean hotel, staff was friendly and it's situated on a spot on location with plenty of parking. Decent collection of buffet in the breakfast every morning. Also decent size swimming pool, jacuzzi and sauna. I would definitely recommend and stay in the hotel in future.

Stayed here for one night just so we can use the spa area. Staff are amazing, rooms are comfortable, the beds are awesome. Spa area is fit for purpose with a very steamy steam room which is a rare thing these days. This would be a five star review if the rooms had a window that opens for fresh air. My pet hate is rooms with no opening for fresh air!

The staff couldn’t be more helpful. I must mention Robin on the door. And Gabrielle who kept our room lovely. The restaurant chef listened to our requests. And the whole experience was amazing. Our room was the perfect position overlooking Liver building and The River Mersey. Would definitely stay at this hotel again.

A hard review to write because the staff all deserve a 5 star rating. The hotel gives the impression of being top end but our bed was so hard I genuinely wondered if sleeping on the floor would be the same. We were moved after a sleepless night to another room- bed was like a trampoline and really soft- starting to feel like Goldilocks we gave up. These are not quality mattresses. The room was lovely apart from this but the windows didn’t seem to seal so we’re drafty. The bath temp doesn’t get very hot either. I ran only hot water and was able to get straight in. I was gutted to find the ‘spa’ is a leisure centre attached. Walk through the door from the foyer and you’re in a grotty pool full of kids. Changing room lockers were dirty and unless you had a lock- which I didn’t, they don’t lock. The sauna was full of kids and steam room had those moulded chairs so you couldn’t sit any other way. Mould and dirt plagued the whole pool. The hot tub was out of order. Really disappointed as I partly chose the hotel on it having a spa. The club lounge was well stocked but a depressing place. So much could be done in terms of decor and comfortable chairs. The coffee machine didn’t work either and childrens films played despite there be no kids! As I said, lovely staff but the rest totally let it down. Not 4 star to me.