5-star hotels and residences reviews

Banks Hotel Antwerpen

Banks Hotel Antwerpen

Contacts

Country: Belgium

City: Antwerpen

Address: Steenhouwersvest 55, 2000 Antwerpen, Belgium

Phone number: +3232324002

Reviews

#1
Do not stay here:
- virtually no service in the evening/night;
- dirty rooms (toe nails left from previous guest);
- room not cleaned the whole stay;
- uncomfy bed;
- poor management;
- ikea basic rooms. Wobbly chair;
- did not reply to my complaint email;
- overpriced.
Check other reviews and notice a reoccurring theme.
Review by Simon Ryan

Source: www.google.ru/maps/

#2
I can’t believe one second this is a 4* hotel, probably the worst bed I have had to sleep on since I started using hotels.
Design of the hotel is good and you can feel employees are trying their best. No reception after 6pm, again very strange for a 4* if you need help, a taxi or some guidance. Breakfast is an absolute scam, very little while next door 2 min walk from the hotel you have endless options for good and well priced breakfast. The room is very small and toilets and shower in a sort of closets with a glass as the only separation from the room, very awkward. We left this hotel earlier than planned because of the bed and wanted to save my back one more night in that piece of sponge.
Review by Salim B

Source: www.google.ru/maps/

#3
Don't expect to be treated as a guest! We booked the Banks hotel and needed to cancel due to Antwerp becoming a Corona hotspot. We would have accepted a cancellation fee or a voucher, but the hotel charged us the full amount. After unpleasant discussions Banks offered us the following: a voucher for half of the amount if we book immediately for a stay until Christmas 2020, for a minimum of 2 night,  weekdays only. What a joke!! This is one of my worst experiences as a guest / customer ever! No flexibility, no courtesy, no customer focus.
Review by Andreas Meier

Source: www.booking.com

#4
Location is perfect! Very close to the downtown of Antwerp where all the fun is. Hotel staff was very polite, the room was clean and decorated minimalistic, which I find very nice. Some might not like the decoration because of the concrete floor and ceiling. As a big plus you can eat tapas and drink wine every afternoon for free!
Review by Nick Duelund

Source: www.tripadvisor.com

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