5-star hotels and residences reviews

Hyatt Regency

Hyatt Regency


Country: Ukraine

City: Kiev

Address: 5, Alla Tarasova Street, Kiev (Kyiv), Ukraine, 01001

Phone number: +380445811234


Welcome to Hyatt ???? place where you are always welcome,...
Welcome to Hyatt ???? place where you are always welcome,...
#Perfect evenings at the #BarOn8
#Perfect evenings at the #BarOn8
The best spa center so far! Valmont facial and body care ...
The best spa center so far! Valmont facial and body care ...
#kiev #hyattregencykyiv #ukraine
#kiev #hyattregencykyiv #ukraine


Lack of service quality
The Hyatt offers a good standard for business hotel. However, service quality is sometimes low.
In general, the service is provided quite mechanical and without any sense for passion and friendliness.
During my last stay a tea in the lobby restaurant was serviced after 20 minutes. Complaints were answered with rolling eyes.
Overall the Hyatt is a good hotel with many amenities, but not worth the price and not showing what a guest expects from a 5-star hotel.
Review by David N

Source: www.tripadvisor.com

Excellent hotel, great location
Great hotel right in the heart of Kyiv. Staff are friendly and efficient, many of whom speak English (thankfully!).
Easy Uber/taxi ride from both airports. Easy check in. Rooms were spacious, clean and well maintained. Very quiet. Cool flat screen tv with about a dozen english speaking channels (e.g. cnn, bbc etc).
Bar in the lobby and on the eight floor were solid - good selection of beers and wines - great services.
Amazing hotel gym with cardio and weights. Great pool, saunas.
Truly fantastic hotel - great location - and reasonably priced.
Buffet breakfast was incredible - omelette bar, fresh fruit, full variety of grains, bread, fruit etc - high quality.
I would definitely return and would recommend to friends and family.
Review by WalterReed

Source: www.tripadvisor.com

Not Good
Went with another couple to Asian Grill on a Saturday night. Spent three hours in the establishment and there was not one other customer there the entire time. Began with drinks at the bar. The bar tender was unable to open a new bottle of vodka. I should have taken this clue as a reason to leave. We moved to our table. The first waitress was unable to communicate and take our order. A second person came and took our order. The food was good but the portions were tiny. The service was horrible. Dirty dishes remained on the table even after coffee was served. The place needs a total over haul on service. I understand why we were the only customers eating on. Saturday night.
Review by Steve S

Source: www.tripadvisor.com

Best Place In Kiev
My wife and i stayed for 5 nights in August 2018, and every one if them was fantastic. Check in was quick and simple. All the staff were friendly and helpful no matter what you had to ask. The rooms were large, clean and had everything you could possibly want. Tea and coffee facilities were replenished at least twice a day. The hotel is located in the heart of Kiev and is within easy walking distance of just about all the major sights. Special mention to Alla who brought us room service on 2 occasions, her service was first class. The food at the hotel really is top quality. The roof top bar is a must for the food & drinks as well as the amazing view out over Kiev. Try the Moscow Mule it is addictive. One issue that we did have was with regards to the SPA. My wife used the SPA on 2 occasions and on both she said that it was very noisy, and not the relaxing experience she was looking for.

We had a superb stay in Kiev and should we be back someday this will be the place we stay at again.
Review by AJD D

Source: www.tripadvisor.com

best in Kiev
For me it was first time visiting Ukraine as a business trip.
and most of my friends recommended that i stay at hyatt regency.
The hotel is new and one of the best five stars hotels in Town.

I was lucky that the national team of Ukraine were staying at the same hotel and had the chance for some pictures with the stars.

Differently will stay in hyatt next visit.
Review by hbokhammas

Source: www.tripadvisor.com

Always happy to be back
Stayed here several times already, last two check-ins - this November.
And have to say, that every time enjoy it a lot!
Love to be back every single time)

So if you’re looking for a place to stay in Kiev and have enough budget for it - Hyatt would be a great choice - as for service.
Breakfast there is absolutely great - use you’re time wisely to be able to enjoy it fully;)
Also - Front Desk team just amazing! They have awesome professional concierges (btw one of them is Les Clefs d’Or member, which is of a high value for real travelers), reception team is very friendly, helpful and polite, and their Front Office manager - genuinely involved in the process.
So if management reads this feedback - I want to highlight two names - Ekterina and Valeria from Front Office- for being very helpful!

As for hotel itself - I have to admit it feels already little “tired of all the guests”, but still - it’s the best mattresses to sleep on! :-)
I personally don’t really enjoy the smell on the floors (air flavor), but it’s not a big deal comparing to all the strengths of the hotel in general!

Will be happy to be back!
Review by Sergey U

Source: www.tripadvisor.com

Amazing gym, pool, and breakfast
I’ve only experienced the gym and breakfast, but I can say that both are truly outstanding. Slava and the other gym staff are exceptional. I’ve been using the gym for the past 2 weeks as part of a 1 month membership. The pool is about 24 yards in length and ideal for lap swimming. Clean and rectangular with turn friendly walls (if you are someone like myself who is constantly searching for ideal lap swimming pools, you will find this detail informative). The bath robes are extra fluffy. The gym is compact, but it fully kitted out with everything one would look for to do a complete workout. Jump ropes, treadmills, machines, free weights, rowing machine, etc. All excellent quality. It’s definitely NOT some wimpy hotel gym. There is also an extra room suitable for some basic cross fit exercises. Water and towels also provided. The gym staff is professional, courteous, and ready to assist. Everything you would expect from Hyatt. As for breakfast, I ate there once and it was also outstanding.
Review by sunsetfrog

Source: www.tripadvisor.com

Decided to finally try Hyatt Regency Kiev. I Payed EUR 385 per night for Club access room (while most good hotels go around 100€) and was VERY dissapointed about quality of entire stay. Everything was just so average and could not anyhow justify the 4 TIMES higher price!!! The worst is to pay for club access room - JUST NOT WORTH it. It is a corridor turned into a "bar" by placing some 10 tables and a sticker "Club" on the doors. For 70€ extra per night they offer just few snacks and sodas (only from 17.30-19.30). Alcoholic bevarages need to be ordered (instead available) and the selection is limited to cheapest vodka, cheapest gin, cheapest whiskey... etc... Everywhere you look you see someone is saving money on you while you are staying in THE MOST EXPENSIVE hotel in the city. One waitress running around, can't serve even the small amount of tables. Why would premium hotel brand allow such bad experience is beyond my understanding. Hyatt is still my preferred hotel brand whereever I travel (for already 12 years now) but Hyatt Regency Kiev is not going to see me again. Unless they level their price to where they belong - around 100 €.
Review by Lovro S

Source: www.tripadvisor.com

A wonderful stay
Amazing and a wonderful experience , stayed for two nights and enjoyed the best service ever
Would love to return on my next trip to Kiev
Staff were all smiling and helpful , cleanliness of the rooms and the hotel is amazing i recommend the Hyatt for everyone and will never regret
Rooms are spacious and all the required facilities are available even a clock alarm is there which is a minor requirements but the management did not forget to make your stay easy
You name it you find it in the room without asking
Fir sure will return to the same beautiful hotel again

Samir Habashi
Review by Samir M

Source: www.tripadvisor.com

Wonderful service, amazing staff, luxury
My stay was - like last year - amazing. The rooms are just lovely with luxurious bathrooms and separate shower, and super comfy beds. Breakfast is incomparable with a fab range of muesli and granola. The gym was state of the art, and the sauna, a proper sauna. Very restorative. Room service was so speedy when I requested milk for my tea, and flannels. The downstairs lounge had a great lunch selection and there is a bank. Finally, it is the staff who make this place, they are incredible and so helpful and efficient. I can see why this place is five star.
Review by LucyBCBarnwell

Source: www.tripadvisor.com

I stayed here for a long weekend and had a great experience. The staff is very attentive and the majority speak impeccable English. I tried the rooftop restaurant, and while the food was fine but not particularly impressive, the sunset view from the terrace was incredible. I doubt you can find a terrace with a better view in Kyiv. I also got a Thai massage at their spa, which was expensive, but potentially the best massage I've ever gotten (not saying this lightly). Overall, would definitely comeback and recommend staying here
Review by Alina

Source: tripadvisor

The Hyatt hotel was quite nice, clean and accommodating on the hotel side. The Asian restaurant seemed unprepared for my visit when I requested the first two items were not available. The restaurant service seemed slow when the restaurant was not well occupied. They need to improve service and food availability of items on menu. The food tasted delicious
Review by Rangerspoppy

Source: tripadvisor

This was our first visit to Kyiv and we researched hotels carefully before choosing the Hyatt Regency. We made the right choice and we highly recommend choosing a hotel in the upper old part of the city instead of lower down by the river. From the Hyatt almost everything a tourist wants to visit is within walking distance. There are amazing views from the hotel, especially from the Regency Club on the 9th floor. The pool and gym were both excellent and the booking system kept both facilities pleasantly uncrowded without being troublesome. We never had a problem with a booking and often enjoyed an empty pool and spa area. Overall, we highly recommend the Hyatt Regency Kyiv. We may not be back but we will never forget our great stay at the hotel
Review by travellingrid

Source: tripadvisor


The Hyatt Regency Kiev is the 5 star hotel located in the city centre of Kiev (Kyiv), the political and business capital of Ukraine. Overlooking the breath-taking Old City, which features many of Kiev's main historical and cultural sights, our luxury hotel is within walking distance of Saint-Sophia's Cathedral, Saint-Michael's Monastery and the boutiques of famous Kreshchatyk Street.

The hotel offers 234 comfortable rooms & suites, some of the most luxurious accommodation in Kiev. This 5 star hotel in Kiev is one of the top business addresses in Ukraine and is the host to the unique Spa centre “Naturel” and the fitness center “Club Olympus”, with modern gym facilities and a 20 m indoor pool.

Food & Drink
Our hotel is also known for its exquisite restaurants and bars. Well-loved by guests and locals Grill Asia restaurant serving the best meat and seafood dishes in the country and the popular Bar on 8, with its famous panoramic view from the terrace.


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