Sheraton Warsaw Hotel

Very good Hotel
Stop over visit to Warsaw. Good size room and very good club lounge which offers food all day long and complimentary drinks during happy hour. Great staff in club lounge that were always accommodating. Easy walking to old town and museums. Great check in service by Islam. No hesitation in recommending this Hotel

No sleep
I stay in this hotel pretty often and so far, so good. Yet, this time’s experience has been particularly bad. Airco in winter not working and only generating heat. Room at some 30C and window open seemed inevitable. Yet, noise in the street a disaster. Apart from regular city noise, the supermarket in front gets delivered like 3x a night, with trucks arriving, beeping and unloading. Police sirens all night because of a Middle East summit. So window closed again but hardly made a difference; bad isolation makes one feel sleeping on the street. Tried to change room but not possible. Was promised an engineer to check airco but he never came. In short; hot, extremely noisy and no sleep. My colleagues had the same experience. Will definitely try other hotels for my next stays

Quick getaway for a weekend
Booked a cheap getaway for the weekend to Warsaw. We stayed at the Sheraton that was in a safe, clean area approx. 20 min walk from the old town.

The hotel itself was as you would expect from this group and being 5 star.

We had a classic room which was more than suitable for our stay, A very large room, with a very large bed, large flat screen and all the facilities you would also expect (hair dryer, mini bar, gowns, etc).

The main entrance of the hotel is opposite a couple of shops and large block of flats which is a bit of a shame. Staff were excellent and the food was very good. There were functions going on every evening we were there but away from guest areas generally in main function suite so did not disturb us.

Not a great deal to do and see so a couple of days suitable and as said a good 20 minutes walk from the old town and 10 -15 minutes walk from central station and shopping centres.

Overall enjoyable stay.

Outstanding hotel
My wife and I went away for a weekend in Warsaw and chose a package which included this hotel. On arriving we had to wait 5 minutes for a booking confirmation to come through from the tour operator, nothing to do with the hotel, but the hotel gave us a room upgrade for the “inconvenience”.

The hotel staff are brilliant and very helpful if you need anything. The room was completely outstanding - of course it was better than we paid for - but even taking that into account it was fantastic. Good sheets, excellent TV system, nice little touches like speakers in the bathroom.

We only ate breakfasts there, and they were of a very high standard too. Juicer machine and carrots/apples/kale/etc for you to make your own juice was a very nice addition, and they wide variety of food was great.

Highly recommend this place, for all these reasons as well as its excellent location, right in the middle of all the things we wanted to see, and walking distance to most of them including old town.

A good stay at this confortable nice hotel, impaired with some service trouble with reservation
Good central hotel where I had already stayed before.
Confortable, good amenities, especially the nice exclusive club lounge.
I had some trouble with the reception due to the fact that they had not received the changing from booking.com of the original dates of reservation. Hotel did mistakenly insisted on invoicing me for the whole stay.
The handling of the matter was wrong, brutal and unpleasant. Appart from this incident, the hotel stay as such was good.

Top choice in Warsaw
This one was recently renovated and could be a Luxury Collection. The only weak point is the bathroom, still pretty standard. Sheraton Bed, good as usual.

Service is good, nothing special.

Lounge made some progress, decent choice in the evening, allowing full dinner and good breakfast choice.

Fitness is amazing, open to local members but truly like a real fitness club.

Location is good, close to the city and 15-20 min to the airport.

Business Traveller Woman Perspective: Fantasic hotel, great service
I'm staying regularly in Sheraton Warsaw hotel, when being in Warsaw.
The hotel is greatly located, walking distance to parks, old town and many great Warsaw restaurants, while at the same time it's on a side street, and it's very quiet.
The hotel is newly renovated and provides great quality of sleep.

I love it's breakfast and food served in it's restaurant.
Fantastic lounge club.
Responsive and very professional staff, welcoming each guest with a smile.

That's all what traveller may need, whether on business, private or mixed travel.

Good hotel, as expected.
Fantastic location, great facilities and great room.

The rooms are spacious, very clean and modern with access to great WIFI and has English speaking TV.

The gymnasium is modern and well stocked, the bar area is good and the staff are excellent.

The only slight negative was the standard of the restaurant, its OK but the staff need better training and the food is quite basic.

I would stay again.

Just because of the breakfast...
It is a greatly located hotel. In the vicinity of everything with all Busses in front of the hotel. Most sights can be reached by foot though. My room was big and well furnished, the bathroom was good even if the bathtub might be a challenge for older people. The hotel is very quiet even thought it is a downtown top location.
The only problem I noticed was the breakfast: not enough staff, the hall looked messy. The tables were not cleaned, and so were not ready to accommodate new guests. The quality of food was low - and that in a country where there is GREAT food. In all the hotels I have been to in Poland (many!) breakfast was always a highlight. Well not at the Sheraton Warsaw. Too bad.

Always great to stay at Sheraton Warsaw hotel. Not only 5 stars in terms of location and facilities- but most importantly great hospitality and staff.
Excellent service.
Special thanks to Aleksandra Kowalik for great and warm reception and Bartosz - who made the splendid check in process .
We will definitely come back soon!

Absolutely fabulous service at Sheraton Grand Warsaw Hotel. The check in process was super easy and friendly. Mrs Katarzyna Kawa shared all information I needed - about the property and the restaurants, fitness and entertainment options.
As the titanium member of the Bonvoy program, from the first step I felt recognized and all my needs were addressed. I received beautifully renovated room and access to club lounge, with great culinary options. This was splendid experience, thanks to professional and friendliness of Mrs Kawa at front desk and the entire club lounge staff.

Gorące podziekowania dla calego zespolu hotelu Sheraton Grand Warsaw za kolejny fantastyczny pobyt.
Podziekowania dla wspanialej recepcji p. Katarzynie Kawa, Aleksandrze Kowalik, Marcinowi Pochron, Bartoszowi Wozniak,oraz Łukaszowi Mroczek za profesjonalizm oraz cala organizacje pobytu.
Niesamowity poziom obslugi i jakosc serwowanych potraw w Club Lounge a wszystko dzieki fantastycznej p. Catherinie, Oksanie, Magdzie oraz Justynie, ktore wprowadzaja w to miejsce prawdziwie domowa i rodzinna atmosfere.
Wielki szacunek za profesjonalizm oraz indywidualne podejscie do kazdego goscia.
Dziekuje calemu zespolowi housekeeping, w szczegolnosci p. Kasi ktora zawsze doklada wszelkich staran dla zapewnienia najwyzszego komfortu mojego pobytu.
Serdecznecznosci dla p. Łukasza i jego kolegow za kazdorazowa pomoc podczas przyjazdu i zabezpieczenia postojowego.
Nie moge doczekac sie kolejnego pobytu w hotelu.

Very nice hotel, in great location. Staff were very nice and spoke English. Rooms were updated and good size. Within walking distance to a lot of shops and restaurants. Breakfast was really good with lots of options!

Amazing 5 star hotel in city center. Rooms are large and well kept. Obviously, everything is clean. Pity, they don’t have SPA with sauna. Being a Marriott Bonboy member I always stay in their hotels and I chose this one over Marriott Warsaw and was right. Also, it’s good since there are just 6 levels and you don’t waste much time in lift.

Excellent stay.
I have been in Grand Sherathon in  Warsaw many times .
Great location. Very easy access to the city, old town , unique restaurants,  shopping as well.
The hotel is very clean and modern. Rooms are large ,  very comfortable and very home .
The service of this hotel is phenomenal.
Beginning from a front desk Ms . Aleksandra Kowalik which I have known from previous experience is super friendly,  super helpful and very , very professional.
Not to mention restaurant and bar  service team . Supervisors Ms. Martyna Muszel , Mr. Norbert Kardusiewicz , Mr. Rafal Stypa and bartender Mr. Jaroslaw Sikora .
The whole team is excellente .
The diversity of delicious food very , very , very delicious thanks to Mr .Marcin Sasin  and drinks and first of all fabulous and professional top notch service make me feel like I am home .
My list of other hotel services are not finished.  I would like to mention the kindest and fantastic room service, breakfast service , butler service and even hotel taxi service.
I would definitely   Love to recommend this unique and excellent hotel to anyone.
I always feel  the energy of amazing people  they make this place number one in Warszawa.

Clean throughout, spacious and relatively modern room, or club level junior suite in this case, although bathroom was tiny and suffered from poor ventilation. Decent recognition of Bonvoy Platinum status. Club lounge very spacious, but currently (Nov 2921) open only after 5PM, prior to this it's some sort of substitute service at the ground level restaurant. Lounge generally was quiet, but on on one occasion small-ish group of local adults with larger group of kids turned the place into bedlam, next morning the same group continued causing mayhem during breakfast service, with some guest taking offence and flagging concerns to the staff who did not act on it. Large proportion of guests did not follow covid-related guidelines or restrictions, and overall even larger proportion of them acted with very little respect to other guests. Very poor taste, but seems like a norm amongst majority of native language visitors, unfortunately. Reasonable quality food during the breakfast service, but waiters in need of more training, evening service in the club lounge was better, so it's a shame they didn't serve breakfast there during our stay. Overall, hard product was not too bad, soft product requires some improvement, but whole experience spoiled by other guests misbehaving.