#2
It wasn't terrible taking into account a 3 star hotel but there things the management has to know in order to improve the overall establishment.
1. The reception wasn't up to scratch. Usually there is a kind lady who says yes to everything because her English isn't well. We had to wait so long to get check in , although 3 employees were there, and only one was dealing with the guests, others were immersed in conversations in Albanian, or peering deep into their monitors. And it's not professional for the reception desk to adress the guests with "Hey Man". I know it wasn't with bad intentions but it shows lack of training.
2. The rooms had a musky odor that aggravated my allergies and the room service was ok.
3. The luggage storage area is just a recess under the stairs with dozens of people passing by. Out in the open.