5-star hotels and residences reviews

Gran Meliá Palacio de los Duques

/ Gran Meliá Palacio de los Duques
Gran Meliá Palacio de los Duques

Contacts

Country: Spain

City: Madrid

Address: Cuesta de Santo Domingo, 5, 28013 Madrid, Spain

Phone number: +34912764747

Photos

Set in an former palace is the prestigious Gran Melia Pal...
Set in an former palace is the prestigious Gran Melia Pal...
Dreamiest stairway.
Dreamiest stairway.
A place to simply get lost by every detail!
A place to simply get lost by every detail!
Another luxury hotel in Madrid, Gran Meliá Palacio de los...
Another luxury hotel in Madrid, Gran Meliá Palacio de los...
The Hotel Gran Meliá Palacio de los Duques opens the rest...
The Hotel Gran Meliá Palacio de los Duques opens the rest...
Here the sun never stops shining
Here the sun never stops shining
Over the top
Over the top
Golden hour view on this majestic place
Golden hour view on this majestic place

Reviews

#1
A Wonderful Stay
The staff are incredibly welcoming, friendly and attentive. The decor is absolutely beautiful, the lobby is stunning and the rooms are just as delightful and spacious. The staff was beyond helpful with recommendations, reservations and transportation during our stay. Location wise we were able to walk to all the sites we wanted to see as its centrally located just off the plaza.
Review by ErinF1768

Source: www.tripadvisor.com

#2
Excellent Location, Room and Service
I stayed at this hotel for several nights to see some of the sights in Madrid. First, my travel agent had booked a Junior Suite with Terrace (Red Level). From when the taxi dropped me off until I left for the airport a few days later, I cannot say enough good things about the hotel staff. I was greeted warmly by the Red Level service desk agent who explained all the features of being on the Red Level. I was then escorted to my room. The room is nicely sized with a huge king bed. The shower area is the largest I've ever seen (it's a complete room with floor to ceiling glass). The room was spotless and everything worked. High-speed Wifi was included. One of the nice things about the room is the huge outdoor terrace/balcony. Very nice views of the city. I was able to spend some time outdoors but in November it's a little chilly. The Spring and Summer must be very nice.

When you're on the Red Level there's a special access card only area that available for relaxing as well as food. I thought the food was excellent and very well stocked. In the morning I was able to order an omelet and bacon.

Sara, (the Concierge) was very helpful and provided me with tickets to those events that required them. She also laid out the best routes to go between each of the sights I wanted to see. I love walking and Madrid is a walking city. The hotel is very conveniently located in the Centro district. Very easy to get to the Palace and other areas. The entire staff was wonderful and I wish I could remember all their names.

I highly recommend this hotel and especially the Red Level.
Review by c00ldad

Source: www.tripadvisor.com

#3
Madrid's best hotel
Madrid's best hotel, excellent location, beautiful stylish rooms, a fine lobby and Red Level, professional and pleasant staff and hotel management. Excellent champagne breakfast with a large selection of delicacies and hot dishes. Many thanks to all, we will come again !!!
Review by SERGE K

Source: www.tripadvisor.com

#4
The staff make this hotel a winner
The moment of arrival at a hotel is a crucial part of the customer experience and stays in memory for a long time. You know the Palacio de Los Duques is the right choice as soon as the taxi stops and a couple of members of staff sprint out to welcome you and take care of everything.
Check-in was extremely warm and efficient with everything clearly explained.
Our room was pleasant and the bathroom clean and well-designed.
(General comment: why do hotel rooms have such low levels of lighting these days)
The Gran Melia's public spaces make very good use of the building's historic architecture and combine it with a modern witty aesthetic that still manages to create a relaxing ambience.
The hotel is well-located and in easy walking distance of many attractions and staff were super-helpful with suggestions for walks. (Unfortunately, it was raining in Madrid so we were limited in our exploration.)
We ate dinner in the Dos Cielos restaurant attached to the hotel and it was superb. (reviewed separately.)
Breakfast was excellent, with a wide range of options and very well-organised.
Thank you to all the staff including Rossa who helped with next steps in our travel arrangements - all staff were top-notch with that special combination of friendliness and professionalism that makes a hotel stand out.
We chose the hotel for an overnight stop ahead of a long-haul flight the next day so, sadly, we were only staying one night but will definitely be back for longer if there we have an opportunity
Review by SPBray

Source: www.tripadvisor.com

#5
Amazing Hotel!
One of the most beautiful hotels I've ever been. Worth every single penny. We stayed in a premium room, the decoration and size are perfect, spot on cleanliness. Service and staff are incredibly helpful.
Review by Explore115067

Source: www.tripadvisor.com

#6
Absolutely superb - best experience of our entire trip
We had three separate rooms and all three were beautiful - large, extremely elegant, amazingly quiet, superbly appointed with everything you could want (from complimentary snacks to Clarins products in the bathroom). Large bath tubs to luxuriate in, extensive entertainment program, etc etc. A joy to return to the room at the end of each long day of site-seeing. Everything about this hotel delighted us and we would not consider staying anywhere else if we are fortunate enough to return to Madrid. The moment our taxi pulled up in the street, the attentive porters leapt out to our service and swiftly transported our bags inside. They remained ever-present and welcoming and delightful every single time we entered or exited the hotel over the next 3 days. The welcome from reception (including chilled glass of Cava) was perfect - swift, professional, warm and hospitable. We were instantly thrilled with our choice of hotel - it set the scene for a wonderful stay. They even allowed me to check out a few different room options before I ultimately settled in one (thank you Gran Melia for indulging my fussiness !). The breakfast buffet is awesome - everything from fruit salad to chocolate cake plus a full menu customised to your liking. One of our group was Vegan and the hotel accommodated this perfectly. There is a roof top terrace (with pool for summer) which we enjoyed for sunset drinks and a view of Madrid. The hotel's location is absolutely perfect - right in the middle of where you want to be, and yet so quiet and peaceful once you step inside. Easy stroll to the Royal Palace, the opera house, major shopping streets, etc etc. Plus there is a lovely lounge / bar area for aperitifs and an in-house restaurant if you don't wish to venture out at night. Congratulations Gran Melia - you absolutely exceeded our expectations and we are telling all our friends this is the place to stay in Madrid
Review by Choca H

Source: www.tripadvisor.com

#7
Can't say enough good things!
First off, the location of the this hotel is amazing. Most everything was a 1/2 mile or less from the hotel. Next, the customer service is TOP NOTCH. From the bellman, the front desk, the breakfast staff or the concierge. Everyone was on their "A" game. We had a family supreme room. The room was big and clean! The turn down service with water and chocolates were a big favorite. The only slight thing I can say is I wish my son had an actual bed and not a fold out sofa. However, he didn't complain about the comfort. The bellman always had a nice suggestion of where to go and how to get there. He noticed my husband went out for a run and suggested a good route for him the next morning. The hotel airport transfer were perfect and handled through the concierge. The breakfast was plentiful!!! It was too chilly for the rooftop but we went up anyway to see the sunset. It was one of the best. I bet it is packed during the warmer months. The hotel gym was too small for our needs but found one nearby for 10e a visit and that worked great! This, THIS is a 5* hotel.
Review by PRVistor

Source: www.tripadvisor.com

Description

Location
A former 19th century palace with a prime location in the Madrid of the Austrias, next to the Royal Palace, the Teatro Real and the Almudena Cathedral, inspired by the work of the famous Spanish painter Velázquez and a member of the exclusive group “The Leading Hotels of The World”
Spectacular, historically important garden measuring 1000 m², the only one of its kind in the heart of the city, a haven of peace and quiet, bursting with life and with an exceptional gastronomic offer
Seasonal pool and whirlpool on the top floor overlooking the Royal Palace, the Almudena Cathedral and the famous district of the Austrias, with solarium and cocktail bar

Food & drink
A large dining area with 3 restaurants: Coroa, Montmartre and Dos Cielos Madrid

Rooms
Suites, Red Level rooms and rooms many of which are especially designed for families.
Las Meninas, the Velázquez masterpiece, is the inspiration behind the decor of the rooms at the Gran Meliá Palacio de los Duques. The colour palette favoured by the “artist of all artists”, as Manet called him, the sharp, clean lines and fine textiles that have been used with the greatest of skill to recreate classical elegance with a modern flair. All the rooms feature the latest technology, exquisite furniture and luxurious bathroom details to ensure you enjoy a unique experience of rest, comfort and style in the heart of the Madrid of the Austrias

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