Heeton Concept Hotel City Centre Liverpool

We really enjoyed our stay here. The reception staff made a great first impression; very helpful and attentive. The twin room was a great size and the beds incredibly comfortable. The facilities were as you'd expect, towels, soap, shower gel, tea & coffee, TV, iron and ironing board and the bathroom was a good size with a great shower.  The hotel is located a couple of minutes walk from Liverpool one, where there is discounted parking.  with some great bars and restaurants within easy walking distance. Compliments to the housekeeping staff, the rooms were pristine. This hotel was excellent value for money and we'd definitely stay again. Highly recommended.

Stayed here on a girls weekend and staff were lovely. Rooms are basic but comfortable and spacious. I found it hilarious that the maintenance man was painting the door of our room on arrival. The hotel is close to Albert Dock area and it was literally around the corner from the bus station which was handy was we got the bus from the airport straight there. It is very close to nightlife and shopping.

The staff were lovely, and very helpful. That’s my only positive. This is some kind of half way house for locals. There are ‘ladies’ constantly smoking at the front door with their slippers, pyjamas and dressing gowns on. There is a side door too for disabled access via a ramp. Further towards the back of this ramp, at the rear of the hotel there were always two or three people down there smoking marijuana. Its a very intimidating place, i feel very sorry for the families that live there with small children (there seemed to be a few families residing there). On our second evening there was constant slamming of doors and voices chatting, stamping the corridors as if back and forth downstairs to go for a smoke. We hardly slept that night, my autistic daughter was a bit scared. I didn’t go out the corridor to confront anyone as i wasn’t sure if they were off their head on drugs or something. I spoke to reception on the Thursday morning, the staff were extremely apologetic and told me to inform them straight away if it happened again on our last evening. Luckily, it was quieter that night. Towels are rather grey, instead of white. Bedding seems a bit scruffy around the edges. Only four clothes hangers for three of us who were staying for a three nights. Rooms were clean though. If i were the owners/management, i would give it up as a hotel as its just not fair for paying customers to see all that goes on there. Would have given a zero, but no option to do so.

We stayed at the luxurious Heaton Concept hotel over the Christmas period. We stayed for only night but one night enough us. We was helped and taught about the hotel by a young promising and helpful lady called Lauren. Lauren was the receptionist but always took control of any questions or queries that we had. She helped us check in and explained about the area the heaton Concept hotel is based in - very cool vibrant and young part of the city. I say this to say that I would recommend this hotel to anyone that wants a good place to chill during the day and have great night sleep in there wonderful rooms. Thank you for providing shelter for us guys. We are saving up to stay again hopefully over the Easter period.