Urbany Hostel Barcelona

Room felt like a jail cell. You could feel the springs through the mattress, got only about 2 hours of sleep during my stay. Bathroom is gross and outdated, the room gives barely enough space for two people let alone 4. The area was nice and the breakfast and terrace were both good, but I would not be staying here again.

Had a pleasant time at Urbany Hostel. The night staff was incredible and check us in when we arrived in the middle of the night. The day staff (particularly the ones dealing with breakfast) were alright. At moments it felt they were doing us a favour, even though it was an add-on breakfast voucher. The rooms were clean and they seem to make sure it stays that way, which is good. Overall a good experience there.

The rooms are good, but the working staff was not so great. Kids at the reception seemed disinterested in showing hospitality for the guests. There was an incident when random couple of boys walked in our room, because they had been given copies of the access card by the reception, even when their check-in was supposed to be on the next day. When I go down to check the issue with them, they make us stand aside half an hour, attending to other people.

The good thing was our room and bathroom were clean. The bad: The wifi did not work for more than 1-5 minutes. Then pages would just not load. The amount owed I was sent by email was 301 euros. When we arrived for check in, they charged us 329 euros. I showed them the email and they said it was their mistake but they still charged the 329 euros. Extremely dishonest and disappointing. The breakfast was disgusting, especially the eggs and the coffee. Lastly, the staff were rude. At other hostels we have stayed at they staff are usually very friendly, make recommendations, etc. The staff here never said hello and when we asked about things that were literally 500 metres away from the hostel they just said they did not know and to look it up. Not a horrible experience but I am not impressed.