Hotel Julien

Beautiful, unique hotel on a quiet street. The interiors are all tastefully updated to preserve original elements like marble fireplaces and high plaster ceilings. The Aesop products in the bathroom were a wonderful surprise. The only unwelcome surprise was the malfunctioning elevator, which, overall, would not deter me from staying again at this lovely hotel.

Lovely hotel with young, pleasant staff. The location is just perfect, right by the gorgeous cathedral. The rooms are cosy and welcoming. I definitely wouldn't mind coming back here.

Experiences may vary at this modern boutique hotel. The interior is gorgeous, with lots of elegant and modern furniture, and the layout is wonderfully quaint. But if your room looks on to the street, be prepared for some restless nights. It’s difficult to make the room dark, between the quarter-inch gap under the door, curtains that don’t cover the whole window, and, at least in my room, a bathroom door that won’t close, letting in lots of light off the street. There also isn’t much insulation between the room and the street, which mean even conversations come through, every car is loud, and when the tram rolls by it rubbles the room. The interior of the hotel seems like it doesn’t experience all the same noise, so interior rooms are probably quite nice if you can get one of them. Lastly, the security doesn’t seem great. They use physical keys vice key-cards, and when you leave your key at the front desk to go out, you’ll notice the key box doesn’t lock, and many times when I was coming or going, the front desk was completely unattended, meaning anyone could just come in the door and grab some keys. It’s a low-cost/high-quality option, but you probably want to look elsewhere first.

The hotel is very well designed with exceptional comfortable bed and in-room Nespresso coffee. The service was average. We asked for no room service to have a sustainable stay (i.e. no fresh towels,no change in bed linen etc.) on two occasions but due to miscommunication among the hotel staff, our room was cleaned - which is okay but not needed. We also requested for extra empty cups for coffee three times but did not get them. Christoph at the front desk is awesome!
What the hotel can improve on:
a. continue to find ways to exceed customer expectations
b. ensure there are spare DVD players for guests to borrow
Whats working well:
a. staff makes great restaurant recommendations
b. Nice rooms!