The Midland

Fantastic hotel and a good base to explore the city. Afternoon tea is a must. Breakfast was delicious. We used the spa and pool facilities. Although the pool isn’t large in size it was relaxing the jacuzzi was hot and powerful. Staff in the spa was pleasant. Room was spacious we opted for a suite, there is noise from tram and traffic but we’re not too much of light sleepers so this didn’t bother us. Couple of issues with the room cleanliness. How’re this was promptly rectified, with a discount offered and a round of drinks. If your visiting Manchester this hotel won’t disappoint.

Stayed here a few weeks ago. Room decor was dated. Air con in the room didn’t work. Majority of the Spa was closed. Didn’t have make changing rooms or male toilets in the spa. Big queues for breakfast. When finally seated we were sat at a table which was already being used by another couple. When I checked out I asked for an email address to complain to. The receptionist provided it. I’ve given them a chance to respond and offer compensation, but 2 weeks on I have had no response, hence the review. Very poor and not what I would expense from a 4 star hotel. I will not be back.

Had a lovely day at the Tea room for my sister in laws birthday. We ordered two of the standard and two of the vegan afternoon tea. They were both excellent. I would recommend getting the vegan one to try as it is equally as good. The service was outstanding as usual. We will definitely be back at Christmas.

The hotel itself is very nice, and the room was clean and pleasant. However, I did find two things very strange. We arrived at 9pm after a long day traveling and were told that there was no restaurants or bar food available. Only room service which consisted of Pizza? I didn't like that and though a major city centre hotel in 2022 would have a better level of service. Also, I went to the bar and ordered a drink myself, and paid differently to what the menu said it was. It was this American-style room service fee thing that I notice is making it's way to the UK!  NO thanks! The price we pay is the price you advertise things at. I wouldn't mind if someone delivered it to my room, but no, me stood at the bar and I had to pay the service charge?! Absolutely no way... for these reasons, I would choose not to go back to this hotel in the future.