Fantastic for the eye, miserable service level
We are staying in the Grand Hotel Oslo from 24. February untill 26. Febrauary 2019.
I will write my review in five categories: Optic, Room, Service, Food, Concierge. Rating will be from 1 (awful) to 10 (perfect)
1. Optic: A wonderful Hotel, very nice art, decoration, seating - everything perfect!
2. Room: very nice style, everyghing perfectly clean. The doorstep to the bathroom gave us some pain, in the dark you stumble over it if you are not used to it. Also when we arrived, we thought that we were upgradef, because tjere was a second room ooen for us (childrens room with extra bed and TV.) When we came back from a walk, that room was closed, so that happy feeling turned to disappointment.
Rating: 9 minus 2 for the disappointment = 7
3. Service: I really can't imagine how the service level can be so poor in a 5 star hotel.. On arrival there was no concierge at all and the reception didn't know anything about the city. The service at the Othilia bar was very slow. In general everything is very slow and the employees seem to have no motivation to work. I had a very good cocktail - Red Snapper - at first from a nice lady but then the service changed and the same cocktail from a manbunned man tasted awful. In the restaurant the waitresses hardly spoke English - how can that be in a city like Oslo?? Also they had no idea what the daily fish and meat was and had no idea about wine. A sommelier was not around. In Munich, where I come from, this kind of service level is absolutely unimaginable.
Food: Absolutely delicious. Everything that we tasted was very high class!!
Concierge: Not existing on arrival. Next day there was one, but Google was a better help then him.
Best regards, Jan and Nicole Hoyer