Holiday Inn London - Kensington High St., an IHG Hotel

Great hotel, nice friendly staff. Room was on the small size but adequate and very clean. Hotel was very busy but big enough to take it. Lots of air crews. A 2 min walk to the underground's circle line. Nice restaurants within walking distance and a M and S store. A mile walk to the Albert Hall. Only downside was the room key card failed to work on 3 occasions.

Giving a tiny room for 2 that had no place for a suitcase even a carry on. (See pictures)  Had to upgrade a class to get a better room. The upgraded room had a connecting door to another room and you could here well from through it. Although the room and hotel were quite otherwise.  The area outside was very quite, we could sleep with the window open.  The privacy lock on the door was broken (see photo).
It was a busy holiday weekend and the front desk was understaffed and there was always a queue for the counter. And you could see it on the staff at the desk but they remained very nice, the same for housekeeping.  We needed to ask for our room to be made up at 7pm (1900). There was a napkin and face mask on the stairs in the front staircase for the whole 5 days that we were there. Breakfast buffet was good - full English.  They could have used some different kinds breads and jellies for the people in our group from Germanic regions of Europe, that don't eat hot breakfasts.
The Location was great a 4 min walk to the Kensington high street station and lots of buses or less then 15 min walk to Earls Court station.  The area was quiet and clean.
Al though we left a note on the towels that they did not need to be changed they changed them.

Good and not so good. Not a good start with almost a half hour wait to check in THEN keys not working. The room was very small, not really big enough for two beds.The good ? Very friendly staff, very comfy bed, excellent breakfast and a spa and swimming pool for £5 a day. Location very quiet and only a very short walk to the tube station. They really need to sort the key thing though, it didn't just happen to us!

I stayed with my grandson. Great location just around the corner from High Street Kensington tube station. The staff are so friendly and helpful. Plenty of choice at the buffet breakfast, all lovely except for the sausages. The hotel is spotlessly clean. The only negative is a twin room is very small but really if you are in London you only need it to shower and sleep in. Good value for money would definitely stay again.