Little Touches, High Impact
I go to Dublin for work quite a bit and honestly, just stay in whatever hotel Egencia suggests, so I didn’t choose The Merrion, but boy, did I love it.
Location is central, but seems a little more secluded than some other central high-end hotels - the staff are informal but attentive, the vibe is traditional country-house-in-the-city and there’s a lot of very comfortable public space across the townhouses - a must have from my point of view.
The Merrion is much bigger than you’d expect - extending back into the city block on which it sits; reception staff show you to your room, which always seems a little OTT to me, but you’d probably got lost otherwise..!
I had a good size, comfortable, room with lots of power points, good WiFi and an incredibly comfy bed. Free bottles of water (which bizarrely you don’t always get - I had to pay $5 a bottle in a Nashville TN hotel last week) and M&Ms among the in room refreshments.
Breakfast was in a lovely room with a great buffet and *really* good tea - a calm start to the day, reading the paper and checking emails.
I can’t talk about the gym, as the spa/gym only opens at 06.30, which for a business day is just too late - bit disappointing.
And then you come on to my main reason for writing this review, which goes to show that it can be small thing that really make a difference - and that the housekeeping team can really have an impact on guest experience.
The Turndown! All my toiletries arranged neatly, my belt spooled and place on an armchair, shoes placed neatly together - and get this! - Merrion bookmarks placed in the two books that were by my bedside.
Business travel can be dull and it’s not always nice being away from family and home - small things like this can really have an emotional impact and a positive effect on guest experience.
Nice work, Merrion team.