Hotel Sofitel Brussels Europe

Worse customer relation manager ever
I was with my family 2 kids and my wife and i made the booking by agency for 2 adult + 1 kid 4 years + 1 infant

At the checkin they told me that the agency Made the booking for 2 adult and 1 kid 4 year only

And they keep me waiting about 1 hour to chexk with the agency about the booking

After a long discussion, i asked for the cuatomer relation manager to solve the issue and he told me u need to take another room for the baby and pay for it

My booking was for 1 night only and i told him even if i take a room no one will sleep on the room as my kids don't sleep alone yet and his ansower was yes no problem but u have to pay for the room

It was first time for me 8n brussels and this is the first impression i took

Will never recommend this place until they bave professional staff

Also there was a construction work infront of the hotel + inside the hotel

Great place
Everything one would expect from a 4 stars hotel.
Clean, luxurious, friendly staff.
Great room, bed, bathroom.
Located at 10 minutes of walk from the EU building. A nice public garden is also next door.
Have no idea about the price tag, since it was paid by the company, but probably is in in line with what this nice hotel has to offer.

Mixed feelings
All the good stuff:
Hotel is modern throughout and very comfortable. Rooms are lovely, beds are lovely and staff are helpful. I felt very safe here.
Bad stuff:
The hotel is in a business area and I was there for the Christmas markets. ( my travel agents error) The attractions I wanted were all 30 min walk away.
The day before we arrived we received an email to say that they were renovating the hotel and that the restaurant and gym would not be available and that there would be some noise in reception. The work must have been pre planned as it was extensive so I feel that this should have been reported when we booked the hotel a few weeks prior and not the day before we travelled and the day the free cancellation period ended.
Saying this the noise didn’t affect us

Terrible customer services, Outdated rooms and Construction
Terrible service from check in. We paid extra for a room on a higher floor and the check in desk gave us the lowest floor and when asked about it he moved us up 1 floor. Terrible attitude and said nothing we can do about it and I showed him my confirmation and then he said let me see what I can do. That is not the right way to handle things. There were also 4 of them standing there just chatting around doing nothing when we checked in. The rooms are extremely outdated and when we turned on the shower the handle fell off, there's a missing door knob on the shower, paint is falling off in the bathroom and throughout the room. The wood on the table is also falling off. The rooms are EXTREMELY outdated rooms which is probably why there's a ton of construction going on. When called to ask about the noise the front desk again said it's construction can't do anything about it and hung up with an attitude as if his job isn't to answer guests and check people in. There's construction outside and inside of the hotel. I highly recommend NOT staying here for those who are looking into it at least until they're done upgrading this place. This is definitely NOT a 5 star hotel, at best it's a 3 star hotel with a lot of construction and terrible guests services.

Very comfortable stay
The hotel is an excellent business hotel with great service. It is well located and the room that I was in was bright and airy, overlooking the square. The room I had reserved was not available at the time of checking in, so I was upgraded to a corner junior suite which was a great room.
Breakfast service is good, even really early in the morning and while the bar was a little empty, the service was great.
The only downside is the sidewalk paving that is happening outside the hotel, which makes the entrance a little tricky to navigate. However that should be done and over with soon.

Will definitely stay there again.

No customer orientation in unepected circumstances
I have stayed in this hotel several times without any significant disturbance. The missing customer orientation during my current stay however made me decide to choose an alternative the next time I’m in Brussels. I had a noise problem, which was not easy to locate, but seemed to come from the room. It occurred several times overnight and I notified personnel twice. The personnel in charge was not willing and able to look into this. Finally, they came up with an alternative story that the problem rather came from outside, however also not doing anything to locating this, calling the police etc. Interestingly enough, every succeeding employee I talked to, even though they were not in charge and in the hotel nor had they checked my room, took up the story from the external noise (that only I heard!). On top, personnel refused another room stating they were fully booked. I happen to know some hotel personnel elsewhere and was assured that such category of hotels should always plan on dealing with emergencies of guests. By not looking into this properly, not providing any help and refusing to compensate for the lack of my sleep in any appropriate manner, the hotel failed completely in my view, first by not offering appropriate accommodation and second, by not making the customer feel taken seriously.
I can sort of understand such a behaviour in a youth hostel environment but certainly not in a hotel, which classifies itself as four stars or more. I was promised at checkout that the manager in charge would be in contact, needless to say, he was not. This has been a truly been one of the most disappointing (while expensive) hotel stays I have had in a long time. Good to know that nearby competition is available.

Excellent hotel in good location for the EU part of town
The Sofitel is an excellent hotel. Staff are professional, rooms are large and comfortable. There's good wifi, Breakfast is really nice although quite expensive. And the location is very good sitting a short walk from the EU parliament area. If you are coming as a tourist you will probably want to stay closer to the Grand Place and museum area which are about a 30 minute walk from this hotel.

Classy hotel
This hotel is located in Jourdan Square which is situated in the heart of the European district which is between the European Parliament and the European Commission, a few steps from the famous Jubilee Park and close to many museums too! Room is not too big! But cosy enough! Complimentary tea/coffee is available too! There was no view from our room! There’s a famous fries place very near the hotel! There’s a carrefour express for all yr shopping needs too!

I stayed here in September as part of a business meeting at the hotel . Location is good short taxi ride from Brussels midi station for the Eurostar . Easy walk in 20 minutes to the Grand Place . Check in fast and efficient , good bar area with a good selection off drinks . Rooms a little dated but good shower pressure comfortable bed plenty off towels wifi was good and very quite for a good night sleep.

We had a meal arranged as part of the event food and service excellent all evening . Breakfast has a good choice off cereals juice hot food pastries . Check out fast and efficient and meeting room we had was very good . Would recommend staying here for business or pleasure .

Lors d'un weekend à Bruxelles, nous avons passé 2 nuits dans cet Hôtel.
Il est situé place Jourdan qui est très agréable et est entourée de restaurants.
Le check in fut parfait, aucun problème, décoration du hall et des chambres agréables.
Chambre moderne, literie top, pas de bruit dans les couloirs ou provenant de l'ascenseur à proximité.
Un petit déjeuner topissime.

Alors pourquoi presque parfait ?
- La proximité de la place Jourdan est autant appréciable que désagréable, en effet, le bruit qui en émane (même s'il n'est pas de la responsabilité de l'hôtel) est relativement important :
-J'ai bien entendu les fêtards, qui rentrent à 3H du mat, ou les sirènes de Police toute la nuit, ou encore l'installation du marché sur la place le dimanche matin...
-La douche ne tenait pas la température et l'eau passait du froid au chaud, super agréable...(problème signalé à l'accueil mais pas résolu).
-Je pourrais ajouter la température trop importante et surtout non réglable dans la chambre et également le parking riquiqui qui demande de nombreuses manœuvres, mais ce serait de la méchanceté ...
Mais globalement, j'ai apprécié ce séjour.

Etablissement bien situé, décoré avec goût et doté d'aménagements fonctionnels. Les chambres sont spacieuses et confortables. Le parking est très difficile d'accès et d'un prix prohibitif. L'offre du petit déjeuner n'est pas à la hauteur du niveau de l'établissement

Comfortable hotel located at a nice place in the city. Garage under the hotel, warm welcome at reception and nice room with comfy bed. Lobby and public spaces are equipment with luxury interiors which meet my taste. Restaurant offers excellent food and the gentleman and the lady at the bar obviously enjoy their jobs. The only negative I could mention is that only one waiter in the restaurant wears his mask all evening (FFP2 - respect to him), one waiter has it hanging consequently under his nose and the head waiter wears his mask consequently hanging under his chin. The table culture could be a bit more high class. Apart from that the hotel is definitely highly recommended

Easily one of the better hotels I've stayed at in Europe.  the only knock would be that it's quite a walk from the metro station.  There are plenty of restaurants in the area which is very nice.  Rooms are exquisite and very nicely furnished.  Would definitely stay again if given a chance.

I stayed here one night, at it was a great experience! The location is perfect (very close to EU quarter and parks, as well as other nice areas), the staff was very helpful and friendly, very nice rooms and delicious breakfast! Also the interior of the hotel is well curated. Highly recommended!

In general - you would expect much more from a 5* hotel in this price.
Out of the pros of this hotel I would mention:
- really kind staff
- spacious bathroom
When it comes to cons - the list is much longer. Despite staff’s kindness you can clearly see that they are not well equipped to serve guests appropriately
- you cannot pay with AMEX, which for a hotel serving so much business clients is really shocking. Staff is trying to cover it up with some temporary issues ongoing because of some updates happening but response from AMEX side is clear - their terminal does not support certain European protocols that would allow all cards to be accepted and it needs to be replaced
- CHECK-IN is a MESS(!) despite the fact that I did receive a text from the hotel at 2:30pm saying that my room is ready, when I arrived at 2:45pm it was NOT. Furthermore I needed to wait till 3:30pm (!) despite the check-in at the hotel being 3:00pm. Hour of a delay and nothing more than simple “sorry”
- The hotel itself looks from the outside looks pretty nice, when you have a look at the hall you’d also be happy about it. The rooms themselves however don’t really meet the todays newest standards.
It’s nice you provide a speaker with a possibility to connect your iPhone. It’s just a shame that the connector available has been replaced by new - lightening… 10 years ago(!)
Don’t expect any other fancy smart TV or at least a nice large TV - it’s just not there.
Power sockets - there are 2 available, 3 if you unplug the coffee machine. Given how many devices we need to charge these days - I cannot imagine actually coming to this room with a +1. I could have barely make it myself, charging some devices in a bathroom :) that also makes it super difficult to find right spot to do the ironing - given it’s not much of space wither
- gym - that depends what are you looking for. It’s extremely difficult to find any information about it online but you can find in there weights with up to 16kg only
- if you have in detail at some of the stuff the hotel it just looks like it’s tearing apart
- breakfast is fine, if you stay in there for 2-3 nights, longer than that I think you will be well bored, given small variety of the buffet
Overall - go find yourself a better place, with this price range you can do so much better!

Very disappointing!!!
Where to begin with this so called "5 star hotel"..
-not welcoming staff at reception during check in, rushed, no one explained anything nor fave us information about breakfast hours or Wi-Fi password.
- fridge in our room was broken and the couldn't fix it.
-they didn't fill up the body wash bottle and during our last night and the morning we ended up washing with shampoo!
-they didn't fill the missing toilet paper roll during our 2nd night
- when asked for a pair of slippers and bathrobe for our 12 year old we were told only adults get it?!!!
-on our 3rd morning the breakfast was more on the poor side.  They explained to us that since we came earlier that day the breakfast was prepared for a big group who paid less € for breakfast.
-to be quite honest the location is not good at all, almost 2.5 km from the center!!!
Only good things are: very comfortable bed!  Nice size bathroom and the breakfast staff was nice.