5-star hotels and residences reviews

Hotel Sofitel Brussels Europe

/ Hotel Sofitel Brussels Europe
Hotel Sofitel Brussels Europe

Contacts

Country: Belgium

City: Brussel

Address: Place Jourdan 1, 1040 Brussels, Belgium

Phone number: +3222355100

Photos

Hello from the wonderful Sofitel Brussels Europe, where #...
Hello from the wonderful Sofitel Brussels Europe, where #...
Looking for a hotel with rooftop in Brussels? Come to the...
Looking for a hotel with rooftop in Brussels? Come to the...
Interesting display in the hotel lobby!
Interesting display in the hotel lobby!
On the top of #Brussels #sofitelbrusselseurope
On the top of #Brussels #sofitelbrusselseurope
Discretely located on the 7th floor of the #sofitelbrusse...
Discretely located on the 7th floor of the #sofitelbrusse...
Fancy room @#sofitel
Fancy room @#sofitel
What a great room
What a great room
Cosy breakfast with a view
Cosy breakfast with a view

Reviews

#1
Worse customer relation manager ever
I was with my family 2 kids and my wife and i made the booking by agency for 2 adult + 1 kid 4 years + 1 infant

At the checkin they told me that the agency Made the booking for 2 adult and 1 kid 4 year only

And they keep me waiting about 1 hour to chexk with the agency about the booking

After a long discussion, i asked for the cuatomer relation manager to solve the issue and he told me u need to take another room for the baby and pay for it

My booking was for 1 night only and i told him even if i take a room no one will sleep on the room as my kids don't sleep alone yet and his ansower was yes no problem but u have to pay for the room

It was first time for me 8n brussels and this is the first impression i took

Will never recommend this place until they bave professional staff

Also there was a construction work infront of the hotel + inside the hotel
Review by Khalid T Aboushakrah

Source: www.tripadvisor.com

#2
Great place
Everything one would expect from a 4 stars hotel.
Clean, luxurious, friendly staff.
Great room, bed, bathroom.
Located at 10 minutes of walk from the EU building. A nice public garden is also next door.
Have no idea about the price tag, since it was paid by the company, but probably is in in line with what this nice hotel has to offer.
Review by Dan I

Source: www.tripadvisor.com

#3
Mixed feelings
All the good stuff:
Hotel is modern throughout and very comfortable. Rooms are lovely, beds are lovely and staff are helpful. I felt very safe here.
Bad stuff:
The hotel is in a business area and I was there for the Christmas markets. ( my travel agents error) The attractions I wanted were all 30 min walk away.
The day before we arrived we received an email to say that they were renovating the hotel and that the restaurant and gym would not be available and that there would be some noise in reception. The work must have been pre planned as it was extensive so I feel that this should have been reported when we booked the hotel a few weeks prior and not the day before we travelled and the day the free cancellation period ended.
Saying this the noise didn’t affect us
Review by Sarah D

Source: www.tripadvisor.com

#4
Terrible customer services, Outdated rooms and Construction
Terrible service from check in. We paid extra for a room on a higher floor and the check in desk gave us the lowest floor and when asked about it he moved us up 1 floor. Terrible attitude and said nothing we can do about it and I showed him my confirmation and then he said let me see what I can do. That is not the right way to handle things. There were also 4 of them standing there just chatting around doing nothing when we checked in. The rooms are extremely outdated and when we turned on the shower the handle fell off, there's a missing door knob on the shower, paint is falling off in the bathroom and throughout the room. The wood on the table is also falling off. The rooms are EXTREMELY outdated rooms which is probably why there's a ton of construction going on. When called to ask about the noise the front desk again said it's construction can't do anything about it and hung up with an attitude as if his job isn't to answer guests and check people in. There's construction outside and inside of the hotel. I highly recommend NOT staying here for those who are looking into it at least until they're done upgrading this place. This is definitely NOT a 5 star hotel, at best it's a 3 star hotel with a lot of construction and terrible guests services.
Review by Lily L

Source: www.tripadvisor.com

#5
Very comfortable stay
The hotel is an excellent business hotel with great service. It is well located and the room that I was in was bright and airy, overlooking the square. The room I had reserved was not available at the time of checking in, so I was upgraded to a corner junior suite which was a great room.
Breakfast service is good, even really early in the morning and while the bar was a little empty, the service was great.
The only downside is the sidewalk paving that is happening outside the hotel, which makes the entrance a little tricky to navigate. However that should be done and over with soon.

Will definitely stay there again.
Review by S K

Source: www.tripadvisor.com

#6
No customer orientation in unepected circumstances
I have stayed in this hotel several times without any significant disturbance. The missing customer orientation during my current stay however made me decide to choose an alternative the next time I’m in Brussels. I had a noise problem, which was not easy to locate, but seemed to come from the room. It occurred several times overnight and I notified personnel twice. The personnel in charge was not willing and able to look into this. Finally, they came up with an alternative story that the problem rather came from outside, however also not doing anything to locating this, calling the police etc. Interestingly enough, every succeeding employee I talked to, even though they were not in charge and in the hotel nor had they checked my room, took up the story from the external noise (that only I heard!). On top, personnel refused another room stating they were fully booked. I happen to know some hotel personnel elsewhere and was assured that such category of hotels should always plan on dealing with emergencies of guests. By not looking into this properly, not providing any help and refusing to compensate for the lack of my sleep in any appropriate manner, the hotel failed completely in my view, first by not offering appropriate accommodation and second, by not making the customer feel taken seriously.
I can sort of understand such a behaviour in a youth hostel environment but certainly not in a hotel, which classifies itself as four stars or more. I was promised at checkout that the manager in charge would be in contact, needless to say, he was not. This has been a truly been one of the most disappointing (while expensive) hotel stays I have had in a long time. Good to know that nearby competition is available.
Review by adelyne2016

Source: www.tripadvisor.com

#7
Excellent hotel in good location for the EU part of town
The Sofitel is an excellent hotel. Staff are professional, rooms are large and comfortable. There's good wifi, Breakfast is really nice although quite expensive. And the location is very good sitting a short walk from the EU parliament area. If you are coming as a tourist you will probably want to stay closer to the Grand Place and museum area which are about a 30 minute walk from this hotel.
Review by orrdin

Source: www.tripadvisor.com

#8
Classy hotel
This hotel is located in Jourdan Square which is situated in the heart of the European district which is between the European Parliament and the European Commission, a few steps from the famous Jubilee Park and close to many museums too! Room is not too big! But cosy enough! Complimentary tea/coffee is available too! There was no view from our room! There’s a famous fries place very near the hotel! There’s a carrefour express for all yr shopping needs too!
Review by Puha P

Source: www.tripadvisor.com

#9
I stayed here in September as part of a business meeting at the hotel . Location is good short taxi ride from Brussels midi station for the Eurostar . Easy walk in 20 minutes to the Grand Place . Check in fast and efficient , good bar area with a good selection off drinks . Rooms a little dated but good shower pressure comfortable bed plenty off towels wifi was good and very quite for a good night sleep.

We had a meal arranged as part of the event food and service excellent all evening . Breakfast has a good choice off cereals juice hot food pastries . Check out fast and efficient and meeting room we had was very good . Would recommend staying here for business or pleasure .
Review by Dean S

Source: www.tripadvisor.com

Description

Location
Set down your bags and relax at the luxurious Sofitel hotel. Set in the heart of Brussels, in direct connection to the Grand Place, next to the European District, Sofitel Brussels Europe is a truly elegant hotel, ideally located on the vibrant Place Jourdan, one of the last typical Brussels atmosphere square. Close to the famous Cinquantenaire park and several museums, the hotel offers the best location for all trips. Enjoy traditional food market on Sundays and the typical "Ambiance Bruxelloise".

When you stay in Brussels, a visit to Manneken Pis and the Belgian Comic Strip Museum should certainly be on your to-do list. And the Grand Place offers everything to enjoy the Belgian lifestyle, in the way of shops, cafes and restaurants. Sofitel Brussels Europe is on the edge of the Leopold Park, which doubles up as an open-air architectural museum. The Cinquantenaire Park is also within walking distance, just like Autoworld Brussels and the Natural Science Museum.

Rooms
All of our Brussels luxury accommodations feature Sofitel's "MyBed" for a perfect night's sleep. Other in-room amenities at our Brussels luxury hotel include flat-screen TV, espresso machine, high-speed Internet, WiFi, and a laptop-sized room safe.

Food & Drink
The buffet breakfast offers the full range of Continental fare (fruit juices, cereals, croissants, artisan bread, charcuterie and cheeses, plus Brussels waffles), and there is also a selection of English-breakfast-style cooked food; honey comes from hives on the hotel roof. The BE Café Marché Jourdan is a combination of bar (open 11am–1am) and restaurant (open daily for lunch and dinner); it offers fresh, seasonal Belgian “bistronomy” food sourced from suppliers who come to the Sunday organic food market in the Place Jourdan, with a menu ranging from sandwiches and shrimp croquettes to fillet of beef with truffle oil sauce. There are plenty of other good places to eat and drink locally; and Place Jourdan is famous as the home of Maison Antoine, one of Brussels’ most celebrated purveyors of frites.

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