5-star hotels and residences reviews

Novum Hotel Prinz Eugen

Novum Hotel Prinz Eugen

Contacts

Country: Austria

City: Vienna

Address: Wiedner Gurtel 14, 1040 Vienna, Austria

Phone number: +4315051741

Reviews

#1
Room clean and convenient for train station -good
The room was good overlooked the back of the hotel and church, shower was good and small fridge and TV with music channels. Wifi worked well staff on reception were helpful . I borrowed an adapter, printed boarding passes, advice was offered on location. Breakfast was included in our deal it was ok, cold meats, yogurt fruit, nice selection of bread. The eggs and sausages were cold but not meant to be and that was quite early in the morning. Coffee not much good again cold unless you add the hot water no breakfast tea apart from fruit teas. The older guy that was on that day couldn't be bothered when asked for some. The young tall guy much more helpful. Wouldn't have breakfast unless included in deal.Bar wasn't open so no drinks maybe if you ask they open it. No noise from building work but front of hotel covered up. Ok for 2 nights stay. AS some other people have pictured they could do with moving all the old mattresses out the back outside of the seating area in reception which is quite a nice space to sit in. There are toilets in reception which are clean. Local area has few restaurants or cafes nearby so be prepared for this. Unless you count the fast food ones at the station complex. Chinese chain there pretty reasonable.
Review by Anonymous person

Source: www.tripadvisor.com

#2
Doesnt worth the money. I spent two night at this hotel. Ill start with the good side: its approximation to the main train station. Thats it..now..this is a 4 stars hotel but nothing about it, in my opinion, is close to it. The breakfast is very bad, very limited choices, not worth the 10 euros for sure. Everything is worn out and tired..the carpets..door peeling..
The hotel is under construction, do they mention it on their website or during any time when u reserve? Nope. The price is way too much for what it offers..it wasnt very clean :( and the shower..oh god..u open it and a brown water comes out at first..also the toilet..and the water flow is very slowww..i dont recommend this hotel. And also, becuz the construction..when u open the door to the balcony..the scaffolding is right at ur face so also didnt feel safe at all at night.

Review by Aline H

Source: www.tripadvisor.com

#3
Cheap nights, close to everything, awesome breakfast
Liked - Breakfast was various, abundant, and the breakfast staff were quick and quiet in their job. It's not included in the room price, but it's totally worthy.
Booked a single room, got a doublebed one (my friend booked a 1bed, got 1bed. lol to her)
The structure is sustaining renovation works, so we've been able to find a really cheap accomodation in a hotel that is close to everything and, most important, is almost right outside Wien Central Station, meaning it's like 10 minutes from the bus/train to the check in.
The hotel looks like it's been quite luxurious back in its past, I wonder how it will become after the renovation is over.
Even with the worksite ongoing, the cleaning was pretty well done.
Disliked - As said above, the hotel is ongoing heavy renovation works, so the view from 4th floor's windows were "obstructed" by construction panels and stuff.
Due to the works, I had to let the shower go for over 10 minutes before the water turned transparent from red.
But this meant the room came really cheap, so... not really big compliants.
One real compliant: the water bottle comes for 4€. It's signed by pencil, BE CAREFUL before opening that bottle. Your thirst ain't gonna be turned down for cheap.

Review by Gazzola

Source: www.booking.com

#4
Fraudulent Marketing
Liked - The reception hall looks nice, the room, bed, all facility just fit.
Disliked - On booking website, there is 1 person option and 2 persons option, I chose 2 persons option, then, the confirmation shows my reservation is for 1 person.
It is non-refundable reservation, I see it is 1 person reservation after reserve, there is no chance to change.
I made a screen cutting of the offer on booking page, it shows 2 persons room and price; I have confirmation with the same price, but shows 1 person.
I left message to hotel though booking, no reply at all.
Reception insist to charge the 2nd person, and said: you can cancel it.
I can understand that it is not the fault of the reception.
I can understand sometimes hotel give an non-true slogan as advertisement.
But, it cannot be shown the truth after NON-refundable reservation made.

Review by Kui

Source: www.booking.com

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