5-star hotels and residences reviews

The Westin Palace, Madrid

/ The Westin Palace, Madrid
The Westin Palace, Madrid

Contacts

Country: Spain

City: Madrid

Address: Plaza de las Cortes, 7, 28014 Madrid, Spain

Phone number: +34913608000

Photos

My kind of morning<br />
Having a glass of champagne on o...
My kind of morning
Having a glass of champagne on o...
The view at breakfast! Madrid you are surprising us alrea...
The view at breakfast! Madrid you are surprising us alrea...
Last night here. Beautiful hotel
Last night here. Beautiful hotel
The Asian Restaurant of the @thewestinpalacemadrid offers...
The Asian Restaurant of the @thewestinpalacemadrid offers...
The beautiful La Rotunda. Perfect spot for breakfast.
The beautiful La Rotunda. Perfect spot for breakfast.
Not only an amazing hotel, you can find some AMAZING food...
Not only an amazing hotel, you can find some AMAZING food...
The Westin Palace, Madrid is ideally positioned in the vi...
The Westin Palace, Madrid is ideally positioned in the vi...
Beautiful as always. In Orr once again! Can never get tir...
Beautiful as always. In Orr once again! Can never get tir...

Reviews

#1
Usually a Pleasure
I've stayed at Westin Palace in Madrid many, many times. It has a great location in the city centre and most major landmarks are in walking distance.

Usually I'd give this 1912 polished gem of a property 5 stars, but to tell the truth I found the restaurant and bar waitstaff arrogant, unhelpful and plain rude. I had this experience at breakfast, in the bar for tapas and in the rotunda for evening drinks. Now I am sure some of the staff were do their best, but for the most part they weren't simply standing around and talking amongst themselves, not paying any attention to the customers.

This is an amazing property, but dear hotel Manager someone needs to retrain the waitstaff
Review by DonTomas333

Source: www.tripadvisor.com

#2
Beautiful Stay
Enjoyed my stay at the Palace Hotel. This exquisite hotel takes you back in time to a time of grandeur European travel. Located in Centro District. You are in walking distance to all Madrid has to offer. A 15 minute walk to the main train station, 15 minutes walk to Plaza de Sol and the shopping. Reitro Park basically at your feet- 5 minutes to the gates of relaxation 10 minutes to the beautiful botanical gardens. The staff here gets best in class going above and beyond to make everyone welcomed and enjoy their stay. A visit to this hotel wouldn’t be complete with dining in the absolutely magnificent dining room under the breathtaking masterpiece of the glass ceiling. Sit down and admire
Review by LaLaOntheRoad

Source: www.tripadvisor.com

#3
Made our vacation!
The perfect luxury hotel in a great central location in Madrid. The rooms are beautifully appointed in a building that fits perfectly into the backdrop of historic architecture that makes Madrid such a lovely city. From the moment we arrived the staff was welcoming, helpful and willing to go above and beyond. I left my sunglasses on a hop on hop off tour, they located them, picked them up and dropped them off to another hotel in order to get them to me in another country- very impressive
Review by hetherie

Source: www.tripadvisor.com

#4
Luxury hotel across street from Prado
Have stayed here 3 times, most recently in January 2019. It was a birthday and they gave me not only an upgrade but also champagne and birthday cake. Showed me 3 different rooms to chose from. Had view of the fountain in front of hotel--quite beautiful. Free coffee/tea room service is a nice perk. Lunch at Rotunda--the service was very professional; faultless. Dinner/drinks at the 1812 Bar--also great. The only issue during my stay was with the Concierge, who had trouble with Airport transfers. I was charged for one trip that I did not even take (which I ended up paying for unfortunately). At the end of the stay they also booked a duplicate limo to airport and it appeared on my bill, but thankfully they removed that one. Taxis were on strike, and Ubers too busy
Review by 137kristinec

Source: www.tripadvisor.com

#5
Best staff in Madrid
The best hotel in Madrid, with an amazing location. The staff was extremely helpful especially Jennifer from the reception, Victor from the breakfast, and Javier from the concierge. Overall thank you so much for the wonderful service
Review by RitaN1585

Source: www.tripadvisor.com

#6
Madrid at its BEST
For years we have been staying with my wife at the Palace Hotel (Now Westin Palace Hotel) and it is home away from home. Everyone is very but very helpful and ready to take care of all your necessities
Review by markr250

Source: www.tripadvisor.com

#7
Best Location Beautiful Landmark Property
One of the best locations in Madrid, beautiful under the dome resturant at historic modernized beautiful property.
Great breakfast with many healthy options to chose from. kind and efficient service. Well equipped gym. Executive suite is amazing with beautiful view and generous amenities
Review by Leviha

Source: www.tripadvisor.com

#8
Comfortable and very well located
After reading good comments about the hotel, and having stayed at other Westin Hotels, we decided to book here. We arrived on December 24th with no dinner reservation anywhere in Madrid. We asked the hotel about options,including the hotel, but there were no available seats for the dinner organized at the hotel. We were told that all the restaurants in the area were busy and some closed. At dinner time, we went downstairs thinking that maybe the only option was the hotel bar, but there was an Asian Restaurant called Zen Market located in the hotel lobby which was open, and they had availability. So we dined there and enjoyed it! The five course dinner was delicious. We were disappointed that the concierge did not try to find out whether this restaurant had availability. We enjoyed buffet breakfast every morning. The quality, variety, service, all were excellent. The hotel is located to main city attractions. The bar at the hotel is very nice, quiet, to relax after an intense day walking around the city
Review by moonstoneBA

Source: www.tripadvisor.com

Description

Location
Commissioned by King Alfonso XIII in 1912, the iconic hotel The Westin Palace, Madrid is located in the renowned Art Walk. This area links the city’s most enriching museums, El Prado, Reina Sofía and Thyssen-Bornemisza.
Over a Century in the Heart of Madrid
Ideally positioned at the center of the Spanish capital, The Westin Palace, Madrid is located at The Art Walk, only steps away from some of the most prestigious museums in Europe, in a cultural, historic and artistic area which combines literature, a bohemian atmosphere, entertainment, shopping and some of the best gastronomic proposals of the city.

Rooms
The Westin Palace has 470 rooms, including 51 suites. Décor is soothingly classic, in either pale yellow tones with dark wood furnishings in the Deluxe (standard) category, or with a more streamlined Belle Époque style in the remodelled Premium and Executive rooms and the suites, with a grey and taupe palette and original Spanish artworks. The corner rooms overlooking the Plaza de Neptuno are some of the best.

Food & drink
Tempt your taste buds and elevate your senses at our onsite restaurants and bars. The Westin Palace, Madrid sets the table with three delightful eateries, La Rotonda restaurant, the refined Asia Gallery—considered one of Madrid's best Asian restaurants and the Green Tea Shushi Bar. The 1912 Museo Bar is perfect for cocktails, an aperitif before dinner or a cup of coffee.

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