Great Location, super friendly staff, spacious rooms yet some weak spots
Spending a 5 day family vacation here and the hotel has a lot in its favor: the location is super convenient for the main tourist attractions and shopping; the staff is generally super friendly and responsive and the concierge James is an endless resource. The rooms are modern, spacious and have super generous bathrooms.
Why then no 4 star rating: the elevator situation is the achilles! More than once we waited close to 10 mins and when we got in and were 6 people we reached supposedly the weight limit. In a hotel of this caliber, one would expect a better elevator situation.
If you come as a work out enthusiast, the Nobis is not your go to place either. A bare bone small gym which seems more like a an afterthought and the coed sauna area does not have changing rooms.
New Years was also a disappointment: we found an invitation to the lounge for a New Years event in the lounge which was supposedly running “from 5 pm til late” yet when getting there at 1130 pm I.e. 1/2 before midnignt the lounge was closed ... even before the New Year had begun ... no rime and reason here!
So overall a nice, reliable place in great location yet with areas that deem some improvement!