Grand Hotel Plaza

Love this hotel!
We stayed in this hotel at the beginning of February. Loved the hotel who has an old world charm and the location is great. Some of the major sights are a short walk from the hotel and the shopping is great.
The employees are very friendly and welcoming, especially at the reception. One lady served us in the hotel lobby, very friendly and unobtrusive service. Our room was spacious and clean. The bed was comfortable with ample pillows, we slept well.
I am rating this hotel a 4-star for the following reasons: the flushing mechanism of the toilet did not function, we told the reception and it was fixed very quickly. Thank you.
The overall ambience of the magnificent hotel lobby was unfortunately spoiled by many burnt out light bulbs in some of the chandeliers. Please keep an eye out for this, attention to detail makes a big difference.
Overall, we love this hotel and can highly recommend it. We will definitely return.

Worst experience. Pay attention!
This hotel clearly needs renovation and some deep cleaning. Dust is everywhere is the room. Pillows make your neck suffer. Beds leave to be desired too. On top of everything we stayed during new year and the celebration could not be any worse. They promised one thing, took the money and at the end turned out to be completely sad and different thing. Bad food, tasteless, sad program and absolutely hot and smelly place. Its a shame because the main hall is so pretty but no one cares to maintain the place and for the same price you can get better service and nicer place. Be warned.

Extensive Well Appointed Lounge Bar
Very good ground floor bar in the Grand Plaza hotel not far from the Piazza del Populo directly on the Via del Corso

Bar snacks cocktails and wine all available to a high standard

Comfortable sofas and seating, in a number of locations allow quiet conversations without being overheard

Background music kept to a minimum

Good service from the multi lingual staff

Should not be called a 5-star Hotel
We stayed there for a Christmas weekend getaway, on arrival we could not even get in the door of the Hotel as it was crowned with people. When we made it in and queued to check in, the lady checking us in was not very friendly at all (name badge said Front Desk Manager), she didn’t explain anything about the hotel, breakfast, wifi, bar etc…… nothing, just told us that the room would be ready in 30 min (don’t have a problem with waiting for my room). I asked is the hotel always this busy that you can’t even get in the door and her reply was, there’s a conference in the Hotel.

Got to the room and it is very dated, I understand it’s an old hotel, but the bed is uncomfortable and its cold at night. The worst part about the room was the bathroom, tried to have a bath but the stopper wouldn’t keep the water in the bath, was very difficult to control the water coming out of the shower, it was very hot or cold. The toilet got blocked on the 1st day as well, I did go down to reception on the 1st morning and explain the problems with the bathroom and the same lady that checked us in, replied that it was an upgraded room and if I wanted another higher category I would have to pay. I don’t ask for a higher category room just wanted a different room that’s all.

I would not be staying here again as it is must definitely not a 5 star more like a 2/3 star hotel

excellent hotel in roma the grand hotel plaza
let me tell you how wonderful the grand plaza hotel is! like to shop high end? perfectly located among the best international stores. grocery stores very close. ditto taxi stand. 5 minute walk to spanish steps. 10 min to river - 25 min walk to vatican and collesium.
hotel fabulous. marco vecci - reservation specialist - on the ball A+ assistance in booking trip via email, arranging airport cab pick up. room wonderful quiet lovely old world lush charm. delicious continental breakfast. staff helped book train tickets to bologna. doormen gracious. A++ highly highly reccomend. would like to return there and stay a month! try it. you will be so happy you did. and i'm not easy to please even on my best dayss!,

Wonderful Bar!
I have not have the pleasure of staying at the Plaza but have visited several times for a drink. I love it. Located on the busy Via del Corso, the Grand hotel Plaza offers a welcome oasis of calm. The interior dates from the early 1900s and is stunning. Beautiful chandeliers, high ceilings, comfortable seats and classic decor from the belle epoque. In the bar the lovely Liliana is a joy. She makes the best cocktails in Rome!! Especially a Cosmopolitan! She is smiling and cheerful and offers a friendly welcome to this little paradise. The prices are not as cheap as a local bar, but are not exaggerated. The best place in Rome to take a break and rest in comfort with a delicious drink, especially when prepared by Liliana

Pleasant surprise and change of heart!
My wife and I stayed at the hotel first in 2016 and found the premise and the service lacking the 5 star quality; I spoke my mind and sent a scathing review. Since we received an apology for how we felt, my wife and I decided to give it another shot.

In summer of 2017 we booked in once again. To our pleasant surprise there was a total turnaround in all aspects! The service at the reception and concierge was quick and the response excellent. The room was provided at an excellent location of the hotel, the Lemon Terrace floor. Room was fairly large and extremely comfortable with excellent bathroom amenities.

Breakfast in the morning was fairly good but there can be some improvements by adding more variety.

Because of our pleasant stay in summer 2017, we chose this hotel again for our annual vacation summer of 2018! We were delighted to find our stay absolutely perfect in all aspects; front desk service, the room cleanliness, food quality.

We would like to thank the hotel staff for making our trip memorable.

Terrifying experience! Please be advised!! Stay AWAY!!
We were supposed to tour Rome for 8 days (for the first time); our Ritz hotel was 15 minutes away driving from the touristic places and while walking on Via del Corso, we entered in the Plaza Hotel (great location). We booked a few nights and our Nightmare started it since the first night we moved into this place. Uncomfortable beds (mattresses were so worn out that one can feel the springs and its sounds every time one turns upside down, etc), dirty bathrooms, (Sink clogged, dirty floors), bedroom: dusty floors and garbage from previous guests under the bed (see photos); the property stinks of drain/sewer. When we complained the retaliation started it. To be fair is important to mention that the only “attractive” part of this hotel is the first floor (if you like antiques old constructions), because everything else is like being in a Halloween Haunting House or worse. Ana Castro – their concierge – charged us 392 euros for a tour we never took because she didn’t make the arrangements. She said that she works 6 days a week and was tired! Which is not an excuse not to do her job. When we complained, we were verbally attacked by Ms. Castro who told us to go an complain to whoever we wanted; it was her word against ours, and that we lost our 392 euros. She also said that she knew we have been complaining about the room we were given. We asked for a supervisor and we were told they didn’t have a supervisor or manager. It was just a frightening and like an horror movie experience because this individual (Castro) practically yelled at both in front of other hotel guest and employees; she was very disrespectful and aggressive (the videos of the hotel hopefully recorded it). We were supposed to stay a few more days in Rome, Italy but we were in shock with their behavior (acting like gangsters) that we called Alitalia, paid the penalty for leaving early ($300) and left the same day, immediately as we were horrified! I don’t think that even Motels in America have a room so unclean and stinky as this place. The treatment we received was like if we were dealing with gangsters. When I e-mailed them! They didn’t care and didn’t reply. When I wrote to the antitrust agency in Rome, I received not answer. Apparently, they do that to tourists knowing they can get away with their actions. Please be extremely careful if, regardless, you adventure to stay at this place! We have shared our experience with lots o family and friends warning them of this terrifying place. Zero starts. Ps: I took several pics and just downloaded a few as evidence of my review.

Well located but dated
I had a brief stay here in October 2018 in room 573. The hotel is centrally located on a smart shopping street, just yards from the Spanish Steps, the building itself dating back to the 15th century. This history means that there are some quite grand communal spaces and conference rooms, and some fine marble floors. However the hotel itself shows signs of wear and tear e.g. the stair carpet on the fifth floor was very threadbare in places. The room itself was quite smartly decorated, though the bed was distinctly on the small side. There were no electrical sockets at desk level, just one spare one in the room tucked away at floor level beside the sofa. The room had a narrow desk and a stool rather than a proper chair, so was not designed for spending much time at, though to be fair there was a small sofa in the room in addition. I measured the wifi at three different times with very different results, from a pedestrian 7 Mbps download speed up to a speedy 90 Mbps. However I would observe that the WiFi also crashed entirely for some time on the first afternoon of my stay, not coming back for about an hour. It also crashed, more briefly, the following day. The shower was fine.

The hotel has a central lounge lobby with a fine looking, elaborate and doubtless very antique ceiling. There is also a rooftop bar with attached restaurant with handsome views across Rome. The breakfast buffet was unappealing, the scrambled eggs and baked beans being cold, as was the coffee. To be fair, you could order a la carte if you had the time. The staff that I encountered were pleasant. Overall this was a hotel that is well located and has a beautiful lounge lobby, but the room itself felt dated and not very well equipped for the modern traveller. It seems to be crying out for a major refurbishment, at which point they could install some spare electrical sockets and fix the carpets.

Don’t stay here.
My husband and I came from a beautiful experience on a cruise. We chose this hotel for its amenities and location. We splurged and book a suite for 3 nights to the tune of almost 3500 eoros. So I’m embarrassed to admit we spent that much. The hotel in it self is gorgeous. The staff completely sucks! The word NO is their first response to anything asked. Breakfast delivered at 6:30am before our early tour of the Vatican.......NO Impossible! Again 1400 euros a night! Turn down service. NO. More coffee packets NO. Coffee cups instead of paper cups. NO. Ice. NO. Extra towels. Yes......small ones brought. Extra pillows. Yes. Crappiest pillows ever.
The only reason to stay here is the location. Other then that stay someplace else. Even a 3 Star is better then this. I will be complaining to American Express for a partial refund. Ughhhhh what a horrible way to end our lovely European vacation!

Lovely place to stay in Rome!
I have to write a quick review of this hotel because previously written reviews from August of this year nearly scared me into changing our reservation and I think it's important to give alternative experiences. When we arrived late on Saturday morning we were greeted by quick and attentive service. Our room wasn't ready, which we anticipated, but they were helpful and more than willing to check our luggage since we were on our way to a previously scheduled tour. The lobby is simply gorgeous... ornate and lavish in a funky, old fashioned way. Beautiful Carrara marble everywhere, velvet, jewel toned cushions on the furniture... I only wish there had been more people around. There was definitely a feeling of being in a different time when travelers would gather in lobbies for cocktails and conversation and I wanted to experience that! When we returned late in the afternoon after our AngelTours Golf Cart tour, our room was ready and our luggage was brought up immediately. The room was delightful! A tiny "entry" with armoire, the bathroom immediately in front of that... large enough shower (although the shower doors were sort of strange and leaked, which led to some wood rot on the door frame). The room was typically European small... this is most certainly not an anonymous Marriott or Hilton so if you're expecting something that could be AnyCity, this won't be a good match for you. Personally, I enjoyed the little bits of character and found them charming. The only thing that keeps this hotel from getting 5 stars from me was the bed. Clearly they have used a king sized frame with 2 twin mattresses to make a "King" bed. Additionally, there is no box spring, rather the frame itself has springs and it is NOT supportive AT ALL. In a world where even the cheapest, most random hotels have lovely 14" memory foam mattresses and fine linens, this was somewhat disappointing (and extremely uncomfortable). So I think a general overhaul of all their bedding would be in line. Otherwise, my only disappointment is that I forgot all about the rooftop terrace and I am so annoyed at myself that we missed sitting up there for a drink!
Overall great experience and a hotel I'd revisit in a minute!