Should not be called a 5-star Hotel
We stayed there for a Christmas weekend getaway, on arrival we could not even get in the door of the Hotel as it was crowned with people. When we made it in and queued to check in, the lady checking us in was not very friendly at all (name badge said Front Desk Manager), she didn’t explain anything about the hotel, breakfast, wifi, bar etc…… nothing, just told us that the room would be ready in 30 min (don’t have a problem with waiting for my room). I asked is the hotel always this busy that you can’t even get in the door and her reply was, there’s a conference in the Hotel.
Got to the room and it is very dated, I understand it’s an old hotel, but the bed is uncomfortable and its cold at night. The worst part about the room was the bathroom, tried to have a bath but the stopper wouldn’t keep the water in the bath, was very difficult to control the water coming out of the shower, it was very hot or cold. The toilet got blocked on the 1st day as well, I did go down to reception on the 1st morning and explain the problems with the bathroom and the same lady that checked us in, replied that it was an upgraded room and if I wanted another higher category I would have to pay. I don’t ask for a higher category room just wanted a different room that’s all.
I would not be staying here again as it is must definitely not a 5 star more like a 2/3 star hotel