Best Hotel in Rome!
My husband and I stayed at the Aleph Rome Hotel by Hilton in April and had such an Amazing time we had to return for another visit in November. This hotel should be a 6 ⭐️ star rating. We were treated like royalty again and had Excellent Customer Service from everyone in the hotel. The exceptional service starts with the doorman greeting hotel guests at the curb before even entering into the hotel and not allowing any guest to carry any luggage into hotel. In less than 5 minutes following check-in at the front desk your bags are delivered to your room.
Paolo the bartender in the Onyx Lobby Lounge makes everyone feel comfortable & serves the best “old fashioned” I have EVER tasted!
Hanen at the Concierge Desk makes you feel like a long time friend by being so friendly and taking care of any requests guests have.
Breakfast served in the 1920’s Restaurant is delicious and worth checking out. Mario’s breakfast crew including Danielle, Valentina, Silvana & Andrea are all Amazing servers in the 1920’s Restaurant. They all pay exceptional attention to detail making every breakfast wonderful. They all remembered my husband and I from our previous stay making us feel very special.
I highly recommend enjoying the spa downstairs in the hotel. Elena does an Amazing job touring the spa, thoroughly explains the different spa treatments available and gives great explanations on the Elemis product line.
Rossella & Marta at the front desk are friendly and very accommodating. They were able to give my husband and I an upgraded suite due to our status of Hilton Dimond members. The suite was huge and very comfortable.
Thanksgiving dinner in the Sky Blu Rooftop Restaurant was the best Turkey dinner I have ever had while being away from home. Lucio the manager of the Sky Blu Restaurant made our last dinner in Rome memorable and took exceptional care of us. We have dined at this restaurant many times and the quality of food is some of the best food we have ever tasted. Their chefs are talented.
Mario, one of the hotel managers, took great care of us again during our hotel stay always checking in with us wherever we were in the hotel and making sure we were taken care of. One night my husband and I were in the Onyx Lobby Lounge for dinner because the Sky Blu Rooftop Restaurant was closed for a private event and I asked for a special pasta meal that was not on the bar menu and Mario made sure and had the chef make it for me special. Mario goes above and beyond for the hotel guests making their stays extra special and his efforts need to be recognized.
I cannot say enough good things about our stay & the exceptional staff at the Aleph Hotel. I highly recommend staying at this hotel because I know you will love your stay and like my husband & I want to come back again and be repeat guests.