What we liked:
•Location- easy to walk everywhere we wanted from here
•Rooftop hot tub- 80€ for an hour with a bottle of champagne and a stunning view of the castle
•Steak house- delicious steak & cocktails great service!
•Common area- where you could get tea, coffee, and water at any time
What we did not like:
•Customer service- overall poor customer service. We tried making reservations for the steakhouse at 6:30 and the hostess said 7 works better for them. Instead of putting the needs of the paying customer first. This morning at breakfast I heard a hotel guest asking for a mimosa to take back to his room. They asked if the customer had talked to a manger about it. Just really not sure why it was such a big deal to request a mimosa to go at a 5 star hotel. Also before we arrived we called to see if they could help us make dinner Christmas Eve reservations ahead of time. We never heard back from them. Unfortunately I could go on and on about the poor customer service...
•Spa- We called multiple times to book a couples massage. They could not accommodate us even though we were willing to come anytime during the day. They did not call us back. We were leaving for the day and asked the front desk if they could help us coordinate with the spa to schedule treatment since we had no success on our own. The front desk called on her phone and then handed the phone to us to take care of it ourselves.
•Checking out- the credit card machine was not working so she told us she had to cancel it and it could take 3-5 business days and to watch our account. She ended up having to do the transaction online instead.
•The room- bathtub drain was slightly clogged, the rooms are very small, the minibar red wine was terrible.
My husband and I have traveled all over the world and have stayed in many 4-5 star hotels. We would say this is more of a 4 star not 5 star. A 5 star hotel puts the needs of the paying guests first. We traveled to Prague from Copenhagen and our hotel in Copenhagen gave us daily food/drink credits, a small Christmas gift in our room, and made us feel welcome from the beginning. I wish I could say the same about The Emblem Hotel. This was a real let down for us. We tried our best to be understanding since it was Christmas time and the staff is working instead of spending time with family... but I personally would not stay here again.