Wonderful stay in a magical city
Our stay at the Four Seasons Prague was excellent. The hotel is beautiful with an excellent location walking distance to old town, and a beautiful walk across the Charles bridge to lesser town and then up to the castle. We thought about staying at the mandarin oriental but we are glad we stayed here because of the location.
Prague is so beautiful. It is like a fairytale with the cobblestone streets, beautiful architecture, pedestrian bridge to the castle up high in the hill framed by a flowing river with swans.
The service at the Four Seasons was exceptional. All of the staff worked as a team and they were always kind, and efficient. It was always nice to have a smiling face greeting us whenever we came in. Esther at the front desk was fantastic with her help before arriving and upon arrival. Katrena was the concierge who provided us ideas for activities, and dining options. She arranged an excellent guide, Dasha, who took us to the castle for the afternoon. Chimone was one of the doormen who gave us a warm hello every time we came back. Benjamin gave us a welcoming check-in after our long flight. Alexandra always had a smiling good morning when we came for breakfast. These were many others that also provided excellent service but we don’t remember their names.
My wife had a spa treatment that she really enjoyed. The pool looked nice but we never used it. It was small but nice.
We booked with American Express Platinum and received an awesome upgrade to a renaissance room. As it sounds, it is decorated in old world style. My wife loved it. She felt like she was in a fairy tale room. The room is up to the Four Seasons standards with an excellent bed, bathroom, toiletries, coffee service, television. Very quiet too.
Breakfast buffet was always great with lots of options. The only disappointment we had was room service. The service was excellent from Tomas, but the food itself was not good - we had the fritto misto, risotto, chicken soup, tiramisu. The bread and butter were the best part of the meal. Could be just us....
Overall, we will definitely stay here again if we visit Prague. Thank you Four Seasons for an excellent stay!