The Hotel has it all except for place for guests at Christmas Eve’s dinner
The hotel is an amazing place and we would have truly enjoyed it would not be for one major flaw. We booked our stay until 25th and we were planning to have also Chrismass dinner there. But despite being in touch with reception at least week ahead of our arrival I was not told that the restaurat will not be available. I have asked about this later in the evening at the arrival and I was told that the reception can’t confirm the availaility - this was on 22nd. Next day morning I spoke to conceirge and I was told that there are no places available and we can’t even have the Christmas menu in our room and our only option at the hotel is regular room-service menu.
This is really strange to me. I booked the stay with points + utilizing expiring vouchers for upgrade to suite and basically lost 150k points on two night stay. We are used to stay at hotels during Chrismas, it makes our life with our 4 years old child easier, but so far it has never happened to me that despite paying premium price for the Christmas Eve, we would stay without food. Roomservice menu was not an option... so we have ended up leaving day earlier and cooking at home, as our favourite restaurants in Prague were already fully booked. I would expect more proffesional approach. This should have beed communicated well ahead, Ideally during reservation. I really think it is normal to expect that if you stay somewhere during the Christmas you want to also have decent Christmas dinner.
So generally it is really great place in heart of Prague, just take into consideration that the dinners are served at beautiful Refractory Restaurant which has capacity for maybe only 20-24 people. In fact just because of this they should not be able to get 5* as they simple do not have enough capacity for their guests at dinner time generally.
But the breakfast was good (despite basic items like waffles and omelette were charged extra again not very common) and their Bar is amazing, with really great quality of drinks. There I will return for sure :).