#2
Lovely team, helpful and professional, supportive during the booking as well as during our stay. 2 weeks before our arrival I receive an email alerting me that because of refurbishing the pool floor was not accessible so they were offering me 25% discount. Had no time to start searching for a new place, discount was not too shabby so I said yes. Shame though as we had no access to the breathtaking view but I could still count on the harbour birds-eye view from the room, floor to ceiling window and all that. I knew when I booked that the decor was probably not my favourite but I was really counting on the view. Still when we arrived I was quite taken aback as the decor is really "Jenny Savastano and Scarface met and decided to go on steroids together" but I could still count on the view. When taken to the room: the view!!! The view over the harbour...parking lot! All we could see was cars and trucks. Needless to say how disappointing that was, I really felt robbed. Yes they were lovely, they brought a birthday cake to our room, they were attentive and everything but that was not worth the money. And few other small things: we had to ask for water and they would highlight how we could only have one complimentary bottle per day (5 stars!), asked for an iron (need to iron my t-shirt before going out) and they said they didn't have any but they could take my t-shirt to an external ironing service...I need to go out now! They claimed it was a service they were offering and they decided not to have irons in the room to protect the wood furnishing. Never heard of ironing board?! 5 stars! No, that was not worth the money. I could have stayed in a boutique B&B and use the money for the next trip!