The Ritz-Carlton Moscow

Magical two nights
We chose this hotel based on its location in Moscow. It is just a short walk away from the Red Square, the GUM store and the Kremlin. They have a really good restaurant called Novikov Bar with dim sum to die for! Greatly enjoyed our stay.

Service is only okay
I’ve stayed at the Ritz-Carlton three times in the past two months on business trips. The location is great, but the service in the restaurants is extremely slow, and be warned: they close the breakfast room early, so you may find yourself having to go without that extremely expensive breakfast you paid for!
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Perfect location and lounge
We spent New Years at the Ritz Carlton and were not disappointed. The hotel is in a perfect location, right in the middle of town and moments from Red Square. We didn't realise the scale of the New Years celebrations that would be going on, but we could not have been in a better location! We also had the club lounge access which was worth its weight in gold. They have all different spreads throughout the day, starting from breakfast all the way through to dinner and dessert in the evening. The service in the lounge was excellent. We had a great view of Red Square from our room. We loved Moscow and will definitely be returning to this hotel

Nice hotel, great people.
The Ritz-Carlton is in walking distance to the Kremlin/GUM, Bolshoi and Pushkin Square, with a Metro-station nearby.
I had an executive suite on the 10th floor including a club-upgrade and was staying for 5 nights. The view was honestly not the most impressive and since the atrium was exposed to the O2-Lounge on top, it maybe was not even the quietest choice. Still, I hardly heard much of the music from above in the bedroom. For me the suite had the perfect size with a charming wood and marble interior. The service and staff were great. Alina always kept the suite perfectly clean with a smile and the Club-staff were attentive and delivered a top-notch service, creating a nice and calm atmosphere at the CL.
Booking at the O2-Lounge was flawless and efficient thanks to Ms. Timosheva. The service on all four nights I’ve visited the O2-Lounge was (again) impeccable and on another level thanks to Rusef, a very friendly and attentive waiter from Azerbaijan. To be frank, Rusef had that sort of character I’ll expect to see from supervisors inside central European 5-Stars or even in Monaco, so service-wise you will be in good hands.
Outside the O2-Lounge is the Macallan-Bar where Igor will care for a great experience at the (Hands down) best spot for a dinner with view on the Kremlin. And if you like to have a nice glass of whisky after dinner – well, you just have to slightly turn your head to see some very nice examples from the Macallan distillery.

Check-in, check-out and airport-transfers went flawless too, in the end it is a “no-brainer” to recommend this hotel.
(On a side note) in comparison to other hotels (Like in example a Shangri-La or a Peninsula) there was no proactive contact with the senior management or a GRO which is a bit unusual since a good CRM often delivers valuable feedback for QC

Very impressive
This hotel is tres impressive with amazing facilities and great restaurants and bars. The rooms were simply amazing as they are really decked out and very spacious. So so luxurious. The top bar is also very cool with great view of Red Square.

Nice stay
We stayed at the Ritz-Carlton in October 2018, as the last stop of a pretty long trip.
The hotel building is very nice, centrally located near the Red Square and many city's attractions.
The lobby buzzes with people most of the day, as it seems that the bar is a very popular place to meet...
The king room was comfortable, separate shower/tub (bathtub faucet leaked immensely). Convenient Nespresso machine, but housekeeping failed repeatedly to leave extra capsules and milk, and sometimes forgot to replace used cups... I had to ask for a new iron, as the one in the room didn't work.
Check in was OK, we had a light lunch at the bar while waiting for the room to be ready. Check out was slow (perhaps because it was 1 am in the morning...??) As we had reserved through Amex Platinum Travel Services, we were granted credit for food at the hotel, but they had forgotten to apply the credit on our account, so we had to go over the whole check out process again. Also, I realized once at home that they had forgotten to add the Marriott Rewards number I had provided at check in. It was later added, after contacting Marriott and the hotel manager directly.
The lady Concierge was helpful in arranging our transportation to the airport (at a fixed price, which the driver finally increased...). The other Concierge (male) didn't prove very helpful when asked for subway directions.
O2 lounge has an amazing view of Red Square and the Kremlin. We had a couple of drinks and light supper before going to the Bolshoi ballet. Food and service, average.
Breakfast was good, many options available.
Overall, we had a nice, comfortable stay, but I had expected certain details to be more taken care of at this category of hotel

Была на мероприятии 2 дня в феврале 2022. Невероятное место! Очень гостеприимный Отель с доброжелательной энергетикой. Здесь рады гостям! Сотрудники великолепные: спокойные, вежливые, отзывчивые. Ставлю самый высокий бал, не хотелось уходить и хочется ещё вернуться! Очень богатый и достойный интерьер, иногда играет рояль, сердце столицы-роскошное и достойное место ???????? огромная благодарность!!!

Мой самый любимый отель, который с каждым разом становится всё лучше и лучше. В данном отеле я отмечал свой День рождения три раза, и в этот раз приехал просто так перед Новогодними праздниками. Отель всегда идёт навстречу, и даёт мой любимый номер 1017. Очень приятно видеть, что в пандемию отель настал экономить, а наоборот сделал масштабную реконструкцию. Номера стали гораздо красивее, в светлых тонах, ну и конечно лучший вид на Москву. СПА- это отдельный шик отеля. Без сомнений, лучшее СПА в Москве. Бассейн и джакузи, сауна и хаммам- всё оперирует идеально, и температура воды комфортная. Прожив долгое время в Монако, я был рад вспомнить, что такое лучший сервис именно здесь. Весь персонал очень приветлив, всегда прислушиваются к пожеланиям гостей. Особенно на завтраке, где одна прекрасная девушка (к сожалению не знаю имени) уделяет внимание каждому гостю и делает всё для их комфорта. Шведский стол очень богатый, большой выбор, и даже здесь нет никаких претензий. Всегда буду выбирать данный отель для желания почувствовать себя туристом в своём городе, ибо каждый раз мнение об отеле только поднимается. Спасибо всему персоналу за это. Даниил

Amazing Location, at a walking distance from the Red Square.
The Hotel has very nice, ample,newly refurbished rooms.
The elevator lobby is nicely decorated, but there’s only one way to the lobby in the whole floor, and only one way to reach there. So you have to walk the whole floor across all rooms to get to the lobby.

Breakfast was very delicious, and the staff at the restaurant were so welcoming, they used to get to our table to place our special orders of omelettes instead of us waiting at the cooking station.
They kept replenishing our table with their amazingly delicious fresh juices and kept checking if we need any coffee or tea refills.

The Hotel is still having some refurbishment works, so it’s a bit noisy during the day at the lobby.

Although the Four Seasons hotel is right at the entrance of the Red Square, the night at this hotel is half the price and just a walking distance away through the heated subway.