#2
We live in Toulouse, France, and stayed in this hotel for 5 nights whilst visiting family and friends in the Madrid area, who we had not seen for more than 1 year.
In general, we were very happy with the hotel. The room was clean, modern and everything worked as it should. The bed was absolutely great!
We took the option of no room cleaning in exchange for a 4€ per night refund, which I thought was a great idea!
I cannot praise the staff enough for their friendliness and efficiency!
The breakfast was only OK, with limited choice and only average quality, although the coffee was good!
NOW TO MY BIG COMPLAINT: Having to wear plastic gloves to use the buffet at breakfast was one of the most ridiculous measures I have encountered since the start of the pandemic!! Nobody is more conscious than us of the need to wear masks (we always use FFP2 type), to sanitise hands and to social distance etc, but the use of plastic gloves AS WELL as hand sanitiser does not contribute anything to reduction of transmission of the virus! What it does do is make a huge contibution to the amount of plastic going into the environment at a time when this is already recognised as a global crisis that needs to be addressed urgently!! Please, please consider changing your policy on this issue and give me some feedback as to your opinion of my complaint.