5-star hotels and residences reviews

The Kensington Hotel

The Kensington Hotel

Contacts

Country: England

City: London

Address: The Kensington Hotel, 109 - 113 Queen's Gate, Kensington, London SW7 5LP, England

Phone number: +442075896300

Photos

We made it to London! So happy to be back at our home awa...
We made it to London! So happy to be back at our home awa...
Favourite spot .
Favourite spot .
Terrace goals @hotelkensington had the loveliest stay
Terrace goals @hotelkensington had the loveliest stay
My brother-in-law and sister-in-law live in this area of ...
My brother-in-law and sister-in-law live in this area of ...
The Kensington....always a pleasure to stay
The Kensington....always a pleasure to stay
A spot for two at The Kensington London #thekensingtonhot...
A spot for two at The Kensington London #thekensingtonhot...
So sad to be leaving this fantastic hotel, easily the bes...
So sad to be leaving this fantastic hotel, easily the bes...
I walked into my room last night at the Kensington Hotel,...
I walked into my room last night at the Kensington Hotel,...

Reviews

#1
Highly recommended!!!
Beautiful and comfy hotel located in a very good area. Quiet area, well connected and beautiful decoration. Our room was not very big but we hope there are bigger ones! The staff is adorable. We definitely go back!!
Review by blanka87

Source: www.tripadvisor.ru

#2
Top End Hotel where it will enchance your visit to London
This is a great Hotel a few minutes from the Tube station, it is surrounded by great places to eat out and has a fantastic local Pub if you want that great Pint and food. The Hotel is fantastic, clean from the moment you walk in rooms are of a high standard.
Review by Paradise57389836328

Source: www.tripadvisor.ru

#3
Only came here with a few other for important business meeting but will make sure I come back
Well not much to review as I only came here for a business meeting and lunch / coffee but what a lovely hotel. The staff relaxed but professional and attentive, food and drink excellent, and the ambience/privacy perfect for our business requirements. Also special thanks to Katerina for saving the day with some no fuss assistance with some urgent document printing. It's unlikely I'll stay here as I live in London but I'll certainly be using for meetings in the near future.
Review by AlienPsyTIng

Source: www.tripadvisor.ru

#4
Great Hotel
We were given as a gift a two night stay in the Kensington. We had a wonderful time. From the moment we walked in to the day we left, all the staff were polite, helpful and interested in wether we were having a good time. There was a good restaurant, although we didn’t use because there were so many great restaurants in the area. There was also a fine bar that served wines, spirits and great cocktails.

We were upgraded when we arrived, which was a bonus! Our room was spacious, bed was very comfortable and the bathroom was just the right size. Lots of extras in the room, Nespresso machine, tea making facilities, dressing gown, slippers and a lovely gift of two miniature bottles of aromatherapy oil. Our package was through a company called Mr and Mrs Smith, well worth a look on their website.

Also we were very close to the underground, bars, restaurants and museums. We had a great time
Review by 734neilallen

Source: www.tripadvisor.ru

#5
Friendliest place you can think of
We spent last weekend at this gem of a small hotel in Kensington. Our stay really made our weekend in London. Excellent service from the friendliest staff you can think of. We have stayed here several times before. The premises are among the very best we have found in London. We will be back!
Review by Afrirex

Source: www.tripadvisor.ru

#6
Inconsistent service, unenjoyable stay
We were looking forward to our stay at the Kensington due to all of the positive reviews, but unfortunately our stay was less than ideal. Before arrival, we had corresponded with the hotel requesting a street-facing room. Check-in informed us that our room was street-facing, but upon arrival at the room found a room facing the back of the hotel with all of the equipment. We requested to move rooms but they said they had no availability for that night and we would have to wait until the next night to move. This was very inconvenient given that we could not fully unpack our things for a 5-night stay. Disappointing that our initial request was ignored.

The most egregious incident was when we brought back cupcakes from the artisanal bakery down the street and wanted to enjoy them with the drinks we just ordered from the lounge bar. A waitress immediately approached us and to inform us that we can't eat outside food/drinks in the lounge. This is quite offensive given that we were guests of the hotel and paying patrons in the lounge. The reason we wanted to enjoy it in the lounge is because the room is extremely small with only one sitting chair. One of us would have had to sit on the bed. I brought up this fact with the front desk who apologized and said that we could enjoy it in the lounge, but later called up to our room to tell us that it's in fact a management policy not to allow outside food/drink in the common areas. Given the size of the rooms, paying lounge guests should be allowed to enjoy a snack on the first floor.

The rooms are very small with minimal area around the bed to put luggage or maneuver around the room. The bed and pillows were uncomfortable and we did not really sleep well during our stay.

We booked the Beauty and the Beast afternoon tea. I thought the experience was just fine but overpriced. Inconsistent service from the wait staff. We were ignored for the first 20 minutes when tables around us were getting serviced. For instance, we never received the Belle cookie that is suppose to come before the food until I specifically asked about it. At breakfast one morning, the waitress did not write down any part of our order. When our food arrived, the omelet orders were both wrong. We had waited a bit for it so didn't bother sending it back. I had also ordered a juice (which I later found out was not included in the breakfast rate) that I think she forgot to put in since it arrived after we had finished our meal. However, of course we still got charged for it. No concessions made at all for poor service during multiple instances during our stay.

Positive notes: Thomas from the breakfast staff was excellent and the location is very close to the South Kensington station
Review by gisathegato

Source: www.tripadvisor.ru

#7
Fantastic hotel and location
We visited London for the NBA game and I stayed with my two teenagers in the Doyle Kensington in a beautiful family room. The room had a double bed and two single beds. Really comfortable beds and bedding. Plenty of space in the hallway area for dressing and getting ready for me - and a gorgeous bathroom with walk in shower. The bar has a vast drinks menu and a relaxed atmosphere. Buffet style continental breakfast was lovely. The staff were amazing and went over and above to make our stay fantastic-and it was! The location is second to none - a two minute walk from south Kensington station. Thank you all so much. We will definitely be back!
Review by elainwb

Source: www.tripadvisor.ru

Description

Location
The hotel is situated on Queen's Gate in South Kensington, which is particularly convenient for the Natural History and Science Museums and the V&A. Knightsbridge and Kensington Gardens are within easy reach and South Kensington Tube is just around the corner, as are the numerous restaurants and pubs on the Old Brompton Road.

Service & Facilities
The Kensington invites you to bask in the style of London when you stay in one of our luxurious rooms or suites. We offer a range of services and hotel amenities for you to enjoy extra comfort and convenience during your visit to the city. Whether you’re winding down with some smooth drinks and dining, doing business on the go or pampering yourself with our spa treatments, you won’t leave London without experiencing that special touch.

Besides a splendid room or suite, we place the following amenities at your disposal:

Complimentary Wi-Fi throughout the hotel
Town House Restaurant – offering afternoon tea – and Town House Bar
Town House meeting and events rooms – The Library, The White Room and The Study
Spa treatment room – featuring different styles of massage and skincare treatments
Fitness suite – open 24 hours a day
Business facilities and secretarial services
Luxury car service
Dedicated guest services department
24 hour room service
Fully accessible for guests with disabilities
Currency exchange
Laundry / dry cleaning
Public car park nearby

Rooms
The 150 rooms and suites, including Cosy rooms (ideal for single travellers), are a treat. All feel opulent with statement headboards, drape curtains and super comfortable beds (the Studio suites have four-posters); bathrooms are lovely and some have separate Victorian roll-top baths. You will find Nespresso machines too and Aromatherapy toiletries. Children can have a teepee in the family rooms, while at the top-end, the vast Kensington Suite has a mirror above the fireplace which conceals the television.

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