Five Star Excellent Service
We went to Duke's hotel for a weekend getaway and we were pleasantly surprised by the superb 5-star service that we received. Joan and her crew were simply the best, they do not only give you what you need but they anticipate.
We experienced the Duke's bar martini which was a class of its own, and Glauco who was serving us was very knowledgeable. It's a fun experience worth having.
Dinner was perfect and everyone in the restaurant was very helpful, attentive and eager to explain the menu. We were overwhelmed with the staff to customer ratio! Simply amazing! Special shout out to the restaurant manager and her staff (Mary and Suzana).
Coming back from our night out at around 2AM we were greeted by a very nice and courteous concierge (Gordon) who served us water upon our request to keep us hydrated!
I also could not fault the service we received during Breakfast, Denisa and her crew were equally warm, accommodating and attentive. We did not only enjoy the wide array of choices but the high standard of service we received!
The checkout process was seamless, and the front desk crew and staff were efficient and vey helpful. I would just like to say a massive than you to everyone who facilitated our checkout on the 20JAN2019. (Michael and his crew)
Overall, a great experience! I could not fault the hotel and the superb service we received. Truly an unforgettable and worthwhile experience. Definitely coming back to stay in the future!!