Palacio do Governador

Very enjoyable, would stay here again.
Excellent breakfast. Staff were friendly and helpful. Located in Belem district which is very pretty and nice. Close to some attractions such as Belem tower and Jeronimos monastery but a long walk to the city centre. There is a pharmacy across the road and a supermarket 50m away. The Spa is top class and the indoor pool was even bigger than I expected and nice and peaceful. A good bit outside the city center, we walked in on our first day and it took about 2 hours. However it is a nice walk to do along the riverfront. Also while it is a beautiful hotel and only new, it needs a few touch ups. For example the walls in some of the corridors were quite scuffed and marked as were the doors of the elevator. Also the carpet in the room could use a cleaning as it was all marked.

Nice but not five-star
We booked the hotel for an convenient overnight stay in combination with a show and museum visit. The location is fantastic and the valet parking makes it very practical. The staff is friendly and service minded, and the general ambiance of the hotel is ambitious. But the attention to details are lacking. The beds are old and mold was visible in the shower. In the spa no one had attended to the lighting for a long while and the faucets in most showers were broken. Breakfast buffet was basic (maybe off season) and not entirely fresh. Good hotel if you can find a discounted hotel, but don’t fall for the “five-star” classification, it might be as old as the Palácio itself.

Amazing Property!
This is a beautiful hotel located outside the city center of Lisbon. The rooms are large, well-decorated with spacious bathrooms and a terrific shower. The staff are very attentive and go out of their way to help. The breakfast is expansive with hot and cold offerings. We ate dinner in the hotel one night - delicious food and very reasonably priced. There are several restaurants within walking distance of the hotel. You are also within walking distance of several Belem attractions including Pasteis de Belem which is the Cafe Du Monde of Lisbon! It's a bit too far to walk to downtown Lisbon. But no worries as there are frequent buses just outside the hotel front door.

Nice hotel in nice area but expected more from a five star hotel
Stayed a week for a family vacation with two deluxe rooms with terrace. We felt the staff were polite but not overly friendly and did not go out of their way to be helpful or offer any suggestions - we were clearly tourists and might have expected a warmer welcome. The breakfast was fine but the hot dishes were never hot - scrambled eggs, beans, bacon etc - all cold. We paid extra for a terrace and while it was large, it was like an enclosed back yard with no view of anything - we might not have booked this if we had realized there is no view at all. The room has a coffee maker but you have to pay for capsules.. and there was no kettle, and the hotel could not provide one - rather poor for a five star hotel. Even though it was possible to get hot water from the coffee machine, it was never hot enough. Our rooms were on the ground floor so it was a bit noisy at times when trucks were backing up.

The location is fantastic with good amenities nearby such as a nice restaurant, a café and a supermarket, and close to the Belem promenade with it's great views and facilities. The hotel rooms were spacious (we upgraded and paid extra so we could have rooms with a terrace) and comfortable - bed super comfortable, and shower was fantastic. There is a safe in the room, and hairdryer, slippers and gowns. Breakfast was pleasant with a reasonable choice.

Superb boutique hotel
A beautifully restored old building with all modern facilities. Only 2 stories and nicely compact. We were there as a foursome for 3 nights and loved it.

The staff are all magnificent and delight in helping you have a great stay. The bar staff were excellent with advice and front of house gave restaurant tips.

The location is very convenient albeit not in the centre of Lisbon. The tram stops outside but it is not a quick journey to the centre - about 25 minutes. It is a quick cut through to the Tagus and a gentle stroll down as far as the monastery taking about 15 minutes.

Classy and beautiful
I stayed at the Palacio for 5 nights on the second leg of my Lisboa tour. The room was clean, classic, and spacious. My room was immune to noise, I had no problems with hearing the street sounds and my room was on the anterior side of the hotel. Breakfast every morning was delightful and diverse. The common areas were stunning and comfortable. I spent a couple nights at the bar and my service was top notch. My bartenders took great care crafting specialty drinks and were friendly, engaging, and attentive. The reception staff met all my needs, followed through in requests, and provided valuable information for sightseeing and the use of public transportation. This hotel is in perfect walking distance to the Belém Tower. If your feet can handle it, you can also walk to the Discovery monument, the Jerónimos Monastery, and even to the famous custard/Pastels de Belém backers!
I would definitely return!

Relaxing stay
After two intense days in Lisbon, I stayed in this hotel (just outside the city) to relax. And it was a great choice. Beautiful decor, clean, spacious and relaxing. The common areas are really nice, all decorated in blue, with plenty of rooms to sit and read or have a drink. The pool is also very nice (although smaller than I thought) with jazz & chill out music all day long.
The room was very big, with a big bed and modern bathroom.
The staff was nice, in particular the ladies at reception; extremely polite and happy to help.

The location is very good too. So close to Belém Tower and Jeronimos Monastery. The tram at the door to easily get to Lisbon, Estoril or Cascais.

The spa was nice too. I had a good massage, although I expected it to be more "deep tissue".

Perhaps two points to improve: the street can be a bit noisy with trams and traffic (bring ear plugs, just in case). The food at the bar (snacks) was overpriced and not very good quality.

Very nice place for a romantic break.

Beautiful Hotel with amazing service
We stayed at Palacio do Governador for my birthday. From the time you enter the hotel till you check out they go over and beyond to make sure you feel welcome and well taken care off. Our room was specious, the bedding and mattress was soft something not very common in Europe ( I find their mattress to be hard as a rock) I slept like a baby. We didn’t spend a lot of time in the hotel because we were sightseeing but when we did we always thought that the service was prompt and with a smile. The hotel is located in a less busy area but still very close to everything. I definitely would return and recommend this hotel to anyone.

Service: ++
Rooms: +++
Cleanliness: +++
Breakfast: to die for!!
Location: +
Price: -/+
Wifi: Good, but could be a bit better

Everything you may expect from a 5 star hotel. First of all my compliments to the staff during breakfast, absolutely fabulous. And then the breakfast itself… very very very good (I’m a breakfast person). Pools are amazing. Rooms are huge. Staff was overall good, but in our opinion it could be slightly better. We also loved the opportunity to park our car (for free). Uber or taxi drive to city center is around €7-8 (one way).

Un nouveau Palais à Lisbonne dans le quartier chic de Bélem... Ambiance raffinée et intimiste, décoration sobre et élégante, chambre tout confort, literie au top, wifi performant. Piscine extérieure délicieuse sans musique (quelle bonne idée !). Personnel charmant et efficace, petit déjeuner buffet complet de qualité à prendre sur la terrasse. Tous les transports à proximité pour rejoindre le coeur de Lisbonne en 10 minutes en taxi. Préférez les chambres club ou les suites, les chambres standard ne sont pas très grandes. Un excellent choix.

Llegamos cansados de un viaje de varias horas . En recepción me aparcaron el coche en su parking privado subterráneo .
Las habitaciones eran limpias .
El personal muy atento y lo que es mucho más importante , CUALIFICADO.
Se anticipaban a lo que ibas a pedirle .
El comedor acogedor y bufet variado .
Cenamos allí una noche y el servicio fue sublime .
No es caro , en absoluto, pues todo lo que ofrece merece la pena .
No entiendo como la gente pone malas reseñas puesto que eran auténticos profesionales .
Si estáis leyendo esto , a todo el personal de recepción que nos atendió , camareros , limpiadores y demás integrantes del equipo os doy las gracias y mi hija aún más . Fuisteis súper amables con ella y os aseguro que no lo voy a olvidar

Let me set the record straight before I write this review - I spent 7 total years in Portugal.  I speak Portuguese as a linguist and I know the country well.  I loved this hotel.  It is a five star luxury hotel with a superb spa and services.  It is clean, well appointed, and staffed by a crew of extremely friendly people who made us feel at home.  After 10 days I had to return and my wife stayed to take care of a sick family member for another week and they went out of their way to take care of her.  I ate breakfast at the hotel (worth the money) but ate out locally for other meals (you are in Lisbon).  The hotel is built on an old ruins across the street from the Torre de Belem.  Pictures to follow.

You are surrounded by two layers of history from the moment you step in. At the entrance you can see the Roman tanks where they produced garum( a fish sauce used as our stock cubes back in the day) and more of the Roman walls can be seen in the spa and the hotel.
The spa has a nice big pool,sauna and Turkish bath and very comfy relaxation areas. They also have a tropical rain shower which was such a laugh. Personally I would have liked some jacuzzis as well.
The next layer of history is the fact that as the name says this was the palace of the governor of Belem tower.There are some nice tiles and a map of old Lisbon in the lounge with a view to ...you guessed it, the Tower of Belem.

Such a friendly group of people working here.  Everyone was so wonderful. Our room was large and well appointed, the wifi was excellent (minor hiccup one day, but a request to reboot fixed that!).  We had an issue with our flight, so we were "stuck" in Portugal for a few extra days and after a stint in a tiny room in Cascais, we moved in here.  Generous Buffet Breakfast on the patio outside was superb, and lounging by the pool each day was wonderful.  Pool is nice and large.  Indoor pool is heated, but the weather was so nice we stayed outside. The area is relatively quiet this time of year (guessing summer is much busier).  Nice restaurants nearby and a short walk to the train if you want to head into Lisbon proper, Cascais or Estoril for the afternoon.  Reasonably priced for a 5 star hotel.

This is a luxury hotel that actually feels luxurious. The facilities are a thoughtful and respectful renovation over an old Roman site; excavations are dramatically incorporated into the building.  The buffet breakfast was elegantly done.  The staff were kind and courteous. The room was large by European standards and very well appointed.