5-star hotels and residences reviews

EPIC SANA Lisboa Hotel

EPIC SANA Lisboa Hotel

Contacts

Country: Portugal

City: Lisbon

Address: Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100, Portugal

Phone number: +351211597300

Photos

Epic Sana Lisboa Hotel - Contemporary Hotel with Free Wi-...
Epic Sana Lisboa Hotel - Contemporary Hotel with Free Wi-...
Stay in the heart of Lisbon. Air conditioned in every roo...
Stay in the heart of Lisbon. Air conditioned in every roo...
When it comes to visiting Lisbon, the comfort and small d...
When it comes to visiting Lisbon, the comfort and small d...
The use of copper set against white creates a very impres...
The use of copper set against white creates a very impres...
Wake up too late for breakfast? No problem that's wha...
Wake up too late for breakfast? No problem that's wha...
Final destination #Tired
Final destination #Tired
Work in progress...
Work in progress...
#TheBestof2018? Those infinite and EPIC summer days by th...
#TheBestof2018? Those infinite and EPIC summer days by th...

Reviews

#1
Still the best hotel in Lisbon!
If you want luxury and location at a relative good price, EPIC Sana is still the answer.

This is the third time we are staying and everything is just top notch. Staff is great, breakfast is great, rooms are great, SPA is great etc. You may not get a fantastic view over Lisbon, but otherwise you cannot get disappointed when staying there.
Review by Casper W

Source: www.tripadvisor.com

#2
Great hotel
We stayed here for a few nights with our two boys last week. Lovely hotel but what stood.out most were the staff. Super helpful and friendly especially the staff at breakfast. There was a football match on TV one evening and as requested the staff made sure it was on TV for us to watch in the hotel bar. A nice little touch was a square of chocolate every day in our rooms.


We booked this hotel as it had an indoor pool and gym which we could all use after out days out, however upon arrival we were told the pool and gym are closed for refurbishment. We were not made aware of this when we booked so best to check if you plan to stay there in the coming weeks. Bit disappointing especially for the boys as they wanted an I for pool. There is an outdoor one but it wasn't quite warm enough to sit out and lounge around the pool area.
Review by ScottieRJ

Source: www.tripadvisor.com

#3
Felt like a royal for a few days
Amazing hotel. Real attention to detail. Breakfast is out of this world... the biggest selection I have ever seen and everything is really fresh - juices, fruit, yoghurts etc. The rooms are spacious and very well laid out with lots of storage space. Staff couldn’t be friendlier, nice or more helpful. In particular Manuel and André at the reception desk and Fabrício Ferreira who took excellent care or us at breakfast every morning, he got to know what we like to drink for breakfast and made excellent food suggestions. Rooftop pool was warm enough to swim in during February when it was highs of 17 C outside at the peak of the day. The rooms had everything you could think of including nice unusual touches including switches by the bedside to draw the curtains or turn out all the lights in one switch. The rooms are very modern and beautifully decorated. The bathroom is great with an amazing shower. I’d highly recommend this hotel to anyone and would definitely stay here again.
Review by TheOnlyRealRedLady

Source: www.tripadvisor.com

#4
Fantastic Hotel
We stayed at EPIC SANA for four nights over new year. The hotel is amazing and the hotel staff were extremely helpful and friendly.
Great location I thought the hotel was very central and very easy to get to from the airport. We walked into town ever day which was a lovely and took 20-30 minutes.
The hotel gym was light of equipment but had everything we needed to burn off some of those holiday calories. The spa area was very relaxing with a huge sauna and steam room.
The rooftop was sadly closed when we stayed, I believe this was because of the time of year. Disappointing considering it was 16 degrees, clear sky and sunshine, but understandable. It looked amazing however.
The room we stayed in was clean and cleaned every day to a high standard. It had everything we needed and as sad as it sounds, the shower was lovely.
If I had one comment, being a foodie I was disappointed with the hot food selection at breakfast. It wasn’t until our last day we realised we could request other hot foods from the waiter.
Apart from that, I would recommend this hotel to anyone and would definitely stay again if I returned to Lisbon.
Review by Daniel W

Source: www.tripadvisor.com

#5
Excellent modern hotel
I stayed here with my husband and we were very impressed with the level of service received. Every member of staff was polite and helpful. The rooms were lovely and modern, although there were signs of wear and tear on some of the furniture. The shower was fantastic and everything was spotlessly clean. The spa was nice, but a few things should immediately be fixed. Some of the tiles had come away on the steps of the pool and looked ugly. The floor was extremely slippery when wet and could be dangerous. However it is very tranquil and inviting. The breakfast selection was amazing and beautifully presented. The hotel lobby was the show stopper with fresh flowers beautifully presented. The Christmas theme was beautiful. They really made a lovely effort and I was very impressed. The only downside was that the hotel is not too close to a metro station so there was a lot of walking involved.
Review by Dori2000

Source: www.tripadvisor.com

#6
Great 5* hotel
Very happy with my stay.
I had two nights - Fri/Sat in November - for £270 including breakfast. Great rate.
My room was large and clean. The bed was huge, and very comfortable. I ended up horizontal one night, didn’t notice it was so large!
Breakfast was fab - soooo many choices. Bit disappointed bacon was soggy, and there was no-one to cook food to order (e.g. fried eggs, pancakes) - but there were othere things to make up for it.
Drinks in the bar were quite expensive - but very nice! Came with snacks for free to nibble on. Both nights there was a DJ playing music in background.
In the summer I bet the rooftop pool would be amazing...
I spent an afternoon in the spa by the pool, and had a treatment - both recommended. Would very happily visit again.
Review by Sam N

Source: www.tripadvisor.com

#7
Perfect meeting Hotel
I stayed here in May for a meeting. This hotel has a fresh clean and very modern feel. This was my first time in Portugal so I did not know what to expect.

The meeting facilities were perfect. What impressed us most was the breakfast.

Overall top notch and a good value for price paid. I can see why Lisbon is getting popular for international meetings.
Review by gwera

Source: www.tripadvisor.com

#8
Luxury 4 star or Budget 5 star
Stayed in this property for 4 nights. When I was looking up properties in Lisbon I came across EPIC SANA, the hotel looks amazing and is fairly modern. The lobby gives it a grand feel compared to other properties in lisbon, the staff is mostly very warm and helpful.
However the hotel is not maintained at 5 star levels, the rooms are nice but have slightly stained walls, the W/C in my room had a broken flush and also the nespresso machine was broken as well. The beds are super comfortable and the bedding is super soft and feels plush. Weird thing is whenever u insert your keys all the automated blinds open which is quite bugging as the bathroom blind also opens but with a very loud noise.
The hotel is a 5-7 minute cab ride from the city center not that its a problem since ubers are super fast and have hardly any waiting time. The breakfast is way too mediocre the eggs feel like they have been kept in the hot box for a while.
I think there are better 5 star properties if you are there for a holiday but as a business hotel its fine and well worth the price they charge.
Will definitely stay here again if the rates are low as they were but if not will check out some other properties closer to the city center.
Review by Nitesh J

Source: www.tripadvisor.com

#9
Professional, amusing and expressive
Epic Sana hotel is one of the best hotels I`ve ever visited. Very spacious hotel, spacious rooms, comfy beds, tasty food, diversified amenities and a lot more....

The location is very convenient as it is very near from the main center of town, the down town is a short distance waling and the journey of walking is really enjoyable.

Rooms are very nice, ready with high level of technology and gadgets, electric curtains, lights modes, of course TV, satellite...etc

Breakfast was amazing, full of varieties and all kind of juices, pastry, different cuisines, fruits, bakery, cheeses, drinks, waffle, cakes, honey & Jam....etc unbelievably rich.

If you would like to be pampered, this is the place.. !!
Haitham
Review by Haitham Hammad

Source: www.tripadvisor.com

#10
Da recepção aos quartos, passando pelo excelente café da manhã, o hotel supera as expectativas!
Toda a equipe sempre se esforçando para proporcionar o melhor! Muito gentis, profissionais e educados! Recomendo fortemente! A localização é perfeita!
Review by Pedro G

Source: tripadvisor

#11
We stayed for 4 nights including over new year [the party was excellent]. The hotel itself and the amenities are fabulous as is the food etc. However, i have never stayed in a hotel before where absolutely every single member of staff was attentive, courteous, professional, helpful and genuinely interested in you and your stay and wanting to ae sure everything was perfect.
This truly is a must stay if you are going to Lisbon and like everything to be just right!!
Review by Denis O

Source: tripadvisor

#12
I have been travelling for easily two decades for both work and pleasure and I can say I've never written a review with this type of headline because I don't believe in hyperbole, but I genuinely have yet to experience a hotel across 30-some-odd countries and 4 continents that had this level of a) GREAT staff, and b) nice amenities and a real quality product.

It's a really well decked out hotel with good amenities and absolutely superb staff - and I highly recommend this to couples, business users, and friends.
We don't think the Epic SANA's size or style is that suitable for children - and even though I know they offer things like babysitting, we personally felt places like the pool deck and spa would be pretty boring for children, and also with size and space, kids running around would be somewhat intrusive to other guests.

I would like to spend time to give praise to Bernado and Bernado on the reception on the concierge and reception, Isabela on reception, and Pedro in the lobby... all provided GREAT service during our stay and for me, a hotel is ALL about the staff and the experience. You should ABSOLUTELY book this place if it's in your price range and suits your requirements - it will be well worth it.

Read on for more detail if you are that way inclined -----------------

The Epic SANA Lisboa is about a 15-minute cab ride from Lisbon airport and located at the Northern Edge of the main area of the City a few minute walk from Parque Eduardo VII where the big Intercontinental and Four Seasons are located. So it's a nice enough area, more residential than "business" or "tourist", and you will need to jump in a cab to get to most of where you will likely want to go in the city. However, with Uber and Bolt ride-share apps in the city - a trip from the Epic SANA right into the heart of Lisbon will take less than 10 minutes (closer to 5) and will typically be less than €5 (private ride, so even less for a shared ride).

The hotel amenities and rooms are, to put no finer word on it, superb.

We booked a Junior Suite, and were kindly upgraded to the slightly larger Deluxe Suite (a nice touch). A separate big super King bed with footrest and plenty of space, separated to a living area by some slide close doors. The living area which had a nice two-person table with chairs, and a two person sofa and footstool. The bathroom was HUGE, a full walk in shower with a superb Hansgrohe bathroom equipment, two vanities (with plenty of space, not squeezed together) and a nice big tub too. The toilet was also in this bathroom, but there was also a second toilet just by the entrance to the room. Really well laid out room. Ours was part of a connecting - so you could really have a big family in two of these rooms. The connecting door requires the same door card to open.
Coffee machine with stocked coffee was available, a small fridge inside the under-counter cupboard (ours was empty, but that wasn't a big deal for us). Plenty of plugs. Two big closets. An iron and board, and a in-cupboard safe. The room is clearly new - it doesn't have that "lived in" feel yet, no chips and marks or stains anywhere.

Now the hotel itself. The rooftop infinity pool, about 1.5m deep, about 3m x 5m is big enough to take maybe 12-15 people before it would feel crammed, but the deck is much more a lounging deck than a swimming one. They have towels all laid out and regularly refreshed, 7 cabana style beds, with about a dozen loungers (both black for some reason so they really attract the sun but that's a small thing) and some other smaller chairs for just sitting near the entrance. One floor down and accessible to the pool from the deck is a small restaurant, ~20 covers I'd say.
Now I would say the only "slightly" poor experience we had at the Epic SANA Lisboa was the speed of service at the pool. It was "table" service (that's what I'd want from a the quality level of this place) and the attendees at pool side were friendly, helpful, quick, regularly clearing away empties and asking if you wanted anything else, but the restaurant (and particularly the bar) was really slow (even when the deck was half full), two virgin mohitos (really good) took a good 20 mins to arrive as an example. No fault of the servers, but they maybe need one more member of staff on the restaurant/bar.

The spa on the -2 floor. The indoor pool is about the same size as the roof. Unsure if it's heated in the winter. Spa has about a dozen loungers, a sauna with space for at least 12 people comfortably, a giant tiled steam room with space for more than 20 no problem at all. Three showers in the spa area might be a little challenge when full - but you have to call down to book a time so it's highly unlikely you'll ever face a situation where any of those areas is at capacity. The changing rooms are great, huge personal showers, lockers. The fact there was individual tumblers and two orange and lime/cucumber flavoured water jugs is an example of how this restaurant is all very well thought-out.

We didn't try the restaurant, but we did have a big two-person breakfast and it was good. Big pastries bowl with a selection of sweet and savoury, two plates of fruit, two ham, cheese, mushroom omelettes, sausages, bacon, bowl of breads. Two fresh squeezed orange juices. Two pots of peppermint tea. One might say a little on the pricey side at a little over €50, but not much, and it was good quality stuff.
We did try the downstairs bar though, lots of inside chairs, comfy and more functional, with a centre bar (piano there for those nights too), the outside area is big and well covered for sun, two outside bars (not stocked when we went, but there) easily enough for 50 people. The service, again, great, barman was friendly, suggested two passion fruit rum drinks, great... little snacks for free... but €15 each, again, a little pricey, but they were heavy on the rum, and good quality.

I can say without hesitation that, for what you get, and in this location and city - you're dealing with easily one of the best hotels in the city... and the staff, they make it absolutely worth visiting.
Review by v1per

Source: tripadvisor

Description

Location
Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade,

Rooms
The EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday.

Food & Drink
The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people.

Hotels in other cities:

Go to londondental.site