5-star hotels and residences reviews

Premier Palace Hotel

Premier Palace Hotel


Country: Ukraine

City: Kiev

Address: 5-7/29 T. Shevchenka Blvd, Pushkinska St, Kiev

Phone number: +380442441200


#premierpalacehotelkiev #luxurioushotels #kiev #kievhotel...
#premierpalacehotelkiev #luxurioushotels #kiev #kievhotel...
Christmas tree in Premier Palace 5* Hotel in #Kyiv
Christmas tree in Premier Palace 5* Hotel in #Kyiv
Young Business Club<br />
Work Time
Young Business Club
Work Time
Up to the future #
Up to the future #


Beautiful and convenient
The hotel is first and foremost beautiful and historic. Its prerevolutionary look is breathtaking. Second, the location, a couple blocks off the main street, Khreschatik, and near the Teatralna metro station make getting around town wonderful.

My favorite experience was the breakfast room. The well-lit dining room offered a great atmosphere. I also enjoyed classic Ukrainian breakfast items: lots of sausages, and tvorog with honey.

Service was great. Checking in and out was surprisingly fast with friendly employees. The shoe cleaning service was very convenient--they had them done in just a couple hours.
Review by richardlanguage

Source: www.tripadvisor.com

great lux hotel
when I come to Kiev, I stay in premier palace. hotel in center with awesome view at the city. room services -- 5*!
If you live in hotel - on 8 level every day you have best breakfast in the city, I'm not kidding!

And, of course, you need to come on the terracotta restaurant in the hotel. great pasta and fish with best wine. They have nice sommelier named Ihor.

Thank you, Premier Palace!
Review by Sab

Source: www.tripadvisor.com

Excellent customer service
Spent a few days recently at The Premier Palace. Location is great and the Hotel is beautiful inside. I had one issue with the A/C and they upgraded me to a better room. Still the A/C was not the best but they provided heaters and the customer service was very responsive. Definitely would repeat because of their customer service, friendly staff, clean rooms and excellent food.
Review by Zokoloma

Source: www.tripadvisor.com

I used to love this hotel, not anymore
I was really excited about staying here on Christmas, and my mom had booked the room for me with her credit card. I arrive here Christmas day and the front desk supervisor, Irina, coldly tells me I need another credit card to pay for the room, so I hand her my card. The name on the card I gave her had a different last name then the name on my ID (I was married recently). Irina told me I must produce an identity card with my old name on it, otherwise I can't stay there. I asked her, may I pay in cash? I was able to. Irina was downright hostile. It really seemed like she didn't want me to stay there. I have never felt so unwelcome at a hotel in all my life. Oh yeah, and they make you wait while they check the mini bar before you can leave...very unprofessional. Horrible front desk staff. What a rip-off.
Review by Lily K

Source: www.tripadvisor.com

Great hotel
I've been here three times before, would recommend, very nice staff and clean rooms. Restaurants in the hotel are excellent.
I only had one problem during the summer with room service, I thought I was paying dinner with cash but instead it was billed on the card, so the room service lady took about 1300 hrivnias as a tip without telling me anything. I still give 5 stars because it was only one bad event.
Review by Steve F

Source: www.tripadvisor.com

The place I will stay in Kiev
This was my 4th time to Kiev and I've stayed in smaller, cheaper boutique hotels and I've finally settled on the Premier Palace. It is close to my work and close to shopping and city center. I am a big fitness lover and the PP fitness center is top notch. The room service is quick and delicious. Everyone speaks English. There are plenty of cheap and expensive eating options in the hotel. The rooms are clean and well appointed. Also, the bed/pillows were comfortable enough and I like how much light there was in the room. This hotel is perfect if you don't want to feel isolated in Kiev. I can't wait to return.
Review by k86j84

Source: www.tripadvisor.com

decent experience
I read some of the reviews here which talk about unfriendly staff and the “strip club” but i found neither to be worrisome.

Easy check in (and staff spoke English well), comfortable room with great bed, decent WiFi. My only negative comment was that could easily hear the room next door (connecting door).
Breakfast selection was good although coffee not so great!

I didn’t visit the bars or “club” but in no way did i even see anyone in the foyer to detract from the general experience of a decent hotel or hear any noise at all.

I would return, especially as so close to the main city area and walkable to most city sights.
Review by Chris D

Source: www.tripadvisor.com

Not the Hotel for Me
I stayed here for 4 nights as I was touring Chernobyl and decided to see the city of Kiev for a few days as well. The hotel is well located. It is near a metro and about a 5 minute walk from the Independence Square. The breakfast buffet has a very wide selection, probably much more than most hotels. I managed to get a good enough sleep here at night while staying on the second floor.

As for the rest, the majority of the staff is very cold and unfriendly. The lone exception is the turn down service maids. The hotel gives you a chocolate and turn down service at night. The maids who do this are friendly but the rest of the staff need major training.

The hotel charges you a 1000 euro incidental charge when you check in. I have stayed at 5 star hotels in London and across Europe and have never been charged this exorbitant of an incidental charge upon check in. I cannot imagine anyone spending over a 1000 euros at the mini bar! Granted it is taken off upon check out but what are they thinking?

This is definitely not a family friendly hotel. What the hotel doesn't advertise on their website is that there is a strip club in the hotel. A first for me. It is very off putting for a tourist who is just there to see the city. The hotel seems to cater to a different type of tourism other than the photo and family version.

This lead me to have a run in with security. Another first for me. The breakfast buffet is only reached by an elevator in another building from the main hotel. The first morning I got lost trying to find it. After walking around a bit I was stopped by security who wanted to know what I was doing. I had to prove that I was a guest at the hotel. He then spoke into his earpiece and escorted me to the elevator. When I final got in the elevator he spoke again into his earpiece. When I arrived at the breakfast restaurant I had to swipe my room key to prove, once again, I was staying at the hotel. Unbelievably disrespectful. I have never had to prove I was a guest just because I was walking around the hotel grounds!

Unless you are interested in staying at a brothel avoid this hotel at all costs.
Review by Meowy

Source: www.tripadvisor.com

One of Kyiv best hotels.
When coming to Kyiv you can count on one hand the really Top luxury hotels...

After staying in all of them I decided that the Premier Palace hotel is the best top hotel in the city. Not only because it has best location from all of the other luxury hotels in the very center of the city but also for many other reasons.

The rooms are very spacious and comfortable. Excellent bed and choice of pillows. The bathroom is big with bidet and fantastic shower and hot water with luxury amenities. The room service and house keeping are very speedy and high quality.

I specially want to thank to the Excellent guests relations manager Maria who is very professional , effective and very polite and speaking excellent English. She made all proper arrangements that made my stay perfect. I wish all other hotels have a person like this.

I must mention also the wonderful breakfast with live pianist that is one of Europe’s best breakfasts. I love the late hours bar and nightclub on the 8 floor and the nice bar /cafe on the ground floor. The hotel spa is also one of the city best spa and all together the service in the hotel is excellent on every level. Very polite and professional and motivated staff. You could feel that the GM is a real Excellent professional hotelier. Keep doing the good job. I can fully recommend this hotel for business and pleasure in Kyiv.
Review by jaytourel

Source: www.tripadvisor.com

Historical GEM in the Middle of all Action
This is a beautiful hotel with old architecture and old-guard charm. You feel transported back in time with the bell-men, the reception, the art on the walls. In addition there’s real history in the place, the constitution was signed in the hotel!

One of the major plus of the hotel is the location. One is in the center of everting. You just need to walk around and you’ll get to main cafes, bars, restaurants and night club and even tourist attractions.

The rooms are old-school (so don’t expect modern decor)but they come with lovely balconies... I loved standing and seeing the hustle-bustle below.

The room-service is great! Very attentive staff.

The great plus is the roof-top Terrance restaurant & cocktail bar. It has a jazz singer, great view and lovely concoctions beans served.

For those looking for adult entertainment there is a very high end stripteases cabaret in the hotel that is extremely popular.

The hotel is a great spa with luxurious treatments that shouldn’t be missed.

Stayed there for 5 days... loved the hotel
Review by Gailani Art

Source: www.tripadvisor.com

РЕСТОРАН, ОТЕЛЬ,СПА, НОВЫЙ ГОД – всё на высшем уровне!
Спасибо команде отеля и ресторана Terracota за отличный новогодний праздник и роскошное 1 января в спа-зоне. Впервые праздную новогоднюю ночь в этом отеле и ни разу не пожалела о выборе. Очень красивый новогодний декор, красивые люди. Мне понравилась программа «В джазе только девушки». Морепродукты были на высоте. Номер уютный и элегантный. При покупке празднования новогодней ночи в ресторане отеля стоимость проживания была 150 евро. Порадовала возможность раннего заселения и позднего выезда. Мы уехали около 9 вечера, вдоволь насладившись СПА – бассейн, массаж и джакузи 1 января – это супер. Единственный минус – сложно разобраться, как пользоваться кофемашиной в номере. Пришлось испортить несколько капсул и звать рум сервис на помощь.
Review by Iamdari

Source: tripadvisor

4ème séjour dans cet établissement et toujours aussi satisfaits.
Tout est parfait : une atmosphère de luxe discret y règne.
Petit déjeuner très agréable, respect des règles Covid.
Personnel avenant tant à l’accueil qu’au niveau du ménage en chambre.
Une mention spéciale pour Alexander, le concierge toujours disponible et très compétent.
Merci également au responsable de réception pour nous avoir reconnu et surclassé.
Piscine extraordinaire au service VIP.
Une décoration raffinée dans tout l’hôtel en cette période de Noël.
Un seul bémol : le personnel féminin d’accueil de l’étage exécutif, désagréable et que l’on a l’impression de déranger notamment durant le repas du soir.
Au plaisir d’y revenir prochainement
Review by Marianik

Source: tripadvisor

Шикарный отель, в самом сердце города.
Для меня немаловажным была очень удобная кровать, мягкие подушки, мог как в детстве, куча приятные мелочей в номере. Попросила дополнительный фен-принесли моментально, по мелочам персонал всегда поможет и подскажет.
СПА небольшой, но уютный, все чисто.
Брали HB, и ужин и завтрак очень вкусные. Вечером не скучали, т.к поднялись в караоке и кабаре и прикольно провели там время.
Сервис формата «на высоте», т.к по мне он абсолютно ненавязчивый, но качественный.
Вернёмся ещё )
Review by Kira D

Source: tripadvisor


The Premier Palace Hotel, built at the beginning of the 20th century in the heart of downtown Kyiv, is one of the city's architectural heritage sites. The only historic hotel among Kyiv hotels had become Ukraine’s first five-star hotel. Guests can enjoy its atmosphere of European comfort and luxury, where traditional hospitality meets contemporary style.

At the Premier Palace Hotel we cater to our guests’ every whim. 5 star luxury Kyiv hotel prides itself on unparalleled service. Comfortable suits, sophisticated design, impeccable cleanness, courteous personnel, wide variety of services – each element creating supreme comfort and convenience for our guests is worth every single one of the 5 stars.

Unique themed suites furnished with a great attention to historic details, Terracotta Restaurant with a breathtaking panorama, the largest swimming pool in the city and aspiration for perfection – are the core features of this extraordinary place.

Food & Drink
The restaurants of Premier Palace Hotel will gratify the taste of the most exacting guests. The morning begins with the best breakfast in Kyiv served at the panoramic Terracotta Restaurant. Romantic evening again returns the guests to the tables of the Terracotta Restaurant with a view of the city centre. Here, you can taste some culinary masterpieces of the Mediterranean cooked of high-quality authentic products with loving care.
From April to November, the guests enjoy the best outdoor restaurant in Kyiv - Atmosfera Restaurant, which visiting is must have for any self-respecting gourmet.


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