5-star hotels and residences reviews
Hotel Haven

Contacts

Country: Finland

City: Helsinki

Address: Unioninkatu 17, Helsinki 00130, Finland

Phone number: +3589681930

Photos

I was going to order breakfast to the bed, but then I not...
I was going to order breakfast to the bed, but then I not...
#hotelhaven #helsinki I can live with this
#hotelhaven #helsinki I can live with this
How about a morning swim in the ocean? Wearing a beanie i...
How about a morning swim in the ocean? Wearing a beanie i...
The moon and the harbour of Helsinki<br />
Haven<br />
#V...
The moon and the harbour of Helsinki
Haven
#V...
I never get tired of having breakfast in this place
I never get tired of having breakfast in this place
One of my favourite hotels. My #helsinki home
One of my favourite hotels. My #helsinki home
Enjoying my healthy breakfast with friends at @hotelhaven...
Enjoying my healthy breakfast with friends at @hotelhaven...
Our haven tonight!
Our haven tonight!

Reviews

#1
Great room, poor breakfast
Champagne chilling in the room on arrival as requested.

Friendly check in with helpful directions and a map.

Room was spacious, with plenty of mirrors and three large (4 metre high) windows with automated curtains. Very comfortable bed. Two TVs with some free channels and some for movies and music that you pay for. Toweling robe and slippers. No body lotion in the bathroom - only shampoo and conditioner.

Nice evening cocktail in the bar with a wide selection of spirits.

The breakfast was a let down: the tea was served cold at 9.50am, the layout/presentation of food was not appealing or 5 star. The breakfast is served in a separate building across a courtyard and it really felt as if the staff and decor were completely different to the main hotel.

Two other negatives: the two sockets that did not work under the table which meant that the laptop didn't charge in that part of the room plus lamp didn't turn on. The operating switch for the curtains took time to get started too.

However, it is in a nice, central part of the city and I would recommend Hotel Haven.
Review by KerryGirl_14

Source: www.tripadvisor.com

#2
Despite early morning renovation an accommodating management
My sound sleep at the Hotel Haven was interrupted at 07:00 by the sound of an impact drill. I called the front desk and was assured by the staff it was probably nothing - a few minutes later again the woodpecker like sound of the drill returned- I talked this time to the manager who came up to my room to offer a different room, but right on cue the drilling began in earnest and we both agreed switching rooms would not resolve the issue. I gave up on trying to go back to sleep with the drilling in the background. It turns out the drilling was in one of the Hotel Haven meeting rooms - which the guest staff were unaware of at the time. Later at check out, and without prompting, management voluntarily accommodated the disruption. However I would suggest the Hotel Haven schedule future renovations mid-day to be be least disruptive to guests - or alternatively advise of renovations on room booking sites etc. This notwithstanding, the Hotel Haven is well located and with the exception of a small flight of stairs leading from the street level to the reception area (hard if you have a number of bags or heavy wintertime gear) it is a very pleasant well operated facility. I will stay there again in the future because of genuine concern on management part to resolve a difficult situation.
Review by dalth500

Source: www.tripadvisor.com

#3
Good location
We stayed at the Haven for one night on return from an Aurora trip to Rovaniemi. The biggest selling point of this hotel is the location – near the Esplanade and all of the shopping. We were staying in Room 704, which was either a larger room or a suite. There was a large bed along with a sitting area around the TV. The spaciousness of the room was well appreciated after staying in a much smaller room in Rovaniemi. The bathroom was also large with very nice amenities. The only blemish during the stay was the room service menu. There were literally not more than 2-3 main dishes on the menu including the club sandwich. You kinda wondered why they would bother having room service if the offerings were so paltry. Other than that, no other issues with this hotel. If I were to return to Helsinki, I might look at other hotels near the Esplanade and compare prices.
Review by Mohammedyu

Source: www.tripadvisor.com

#4

Such a disappointment
We had booked one night to have an escape from home and reserved a grand deluxe room to make the best out of our little holiday.
We also asked for the very quiet room....

We were given theroom 625 and it was long andvery narrow room. The bed was in the middle of the room and the tv was next to the bed.
So if you wanted to watch the news you had to be in the bed because the couch was in the end of this ” narrow corridoor! And if you opened the door to the bathroom the couch stayed behind this door!!!

The room was such a dissoppoinment.
The bed was excellent though...
The bathroom was nice but cold....could it be that there is no floorheating??

And for the extra silence....next to our room the room was given to the family with small children who were fighting all night very late and started again at 7 next morning...

The breakfast was the next surprise...it was not in the same building...you had to cross courtyard which has no ceiling so you had to face snowfall and icy ground.....nobady told us to take the coats with us....it was -15 degrees....

Instead we desided to check out and have our breakfast in the marketplace next door....it was a good decision.

And breakfast was not included in the room price...and it was grand deluxe room....

So my recomendation is to avoid room 625 and take your coat with you when having breakfast....
5 stars.....I dont think so....
Review by EijaHelsinki

Source: www.tripadvisor.com

#5
Excellent Stay
Our group of 17 stayed at Hotel Haven. Many thanks to Petra Patynen who was very helpful with my room and restaurant reservation and accommodated my request for an early check in after arriving in Helsinki from the 12 hours flight. Location is great, facing the waterfront and in the centre of the city within short walking distance to the shopping district. On arrival, we were warmly welcomed by the friendly and attentive staff. The room was spacious, very clean and comfortable and we had a very good night sleep. Breakfast was excellent. I would highly recommend dining at the Sue Ellen restaurant serving very good seafood coupled with excellent service. Hotel Haven will definitely be my preferred choice when I make my trip to beautiful Helsinki.
Review by ctsim

Source: www.tripadvisor.com

#6
Beautiful and well placed
I stayed at this hotel for 2 nights between travelling in Sweden and Estonia.

Having arrived early, the original room wasn't yet ready but there was an offer for an upgrade at 20 euros a night and I jumped on the chance.

Staff is incredibly kind and efficient. I ate at the bar one night and the drinks are fantastic.

The room itself was clean and very large. I do not regret the upgrade at all.

Breakfast buffet offers a large range of choices for people like me with a gluten and lactose problem. I had no problems. The breakfast is accross the courtyard which for me wasn't an issue but in the winter you might want to wear your winter jacket.

It is perfectly situated in a central location and you won't have trouble finding your way around to see all the main attractions.

Highly recommend!
Review by Hopstick

Source: www.tripadvisor.com

#7
Lovely Hotel
This hotel is in the heart of town. Very close to the sea, central shopping areas and other tourist attractions.

Supurb customer service. Staff were very helpful to assist us as our luggage had been lost by the airline.

Modern rooms and bathroom, and relatively large.
Wifi worked very well.
Buffet breakfast is supurb.

I would highly recommend this hotel.
Review by Yavar K

Source: www.tripadvisor.com

#8
After two years, some changes and still wonderful
The Hotel Haven, where we spent a couple of nights this past week, has this kitschy-seeming slogan, especially notable on its “do not disturb” door tags, about being your home while presumably not at home. It’s clear to me, however, that this is not just marketing; after two years, I returned to my favorite hotel in Helsinki. Only to learn that my beloved hostelry had undergone a major expansion, into the building next door, and it had booked me into a room in the “new” part. How dare they? Not only build another 60 rooms without my awareness, laughing, but also to put me in one of them.

The good news? The same beautiful design ethos that permeates the “old” part of this not-so-old hotel, is absolutely on display in the newer, “also not new” section. I adored our room and actually was inspired by the design to make some improvements at home. Service on the hotel side is still absolutely on-point, marvelous, thoughtful, caring. Efficient (the service at the gorgeous bar, which we do love, wasn’t up to standard and I’ll review that experience separately).

This was the first time I had booked a room that turned out to be on the street side, rather than the more picturesque harbor side. A hint: Unless you’re on a higher floor than, say 4, don’t even worry about being on the harbor side as your view is obscured. We were on the 7th floor with a view of an office building but there was enough sky to make it feel open.

Important: The bed was so comfortable. Great, crispy percale sheets. A nice couch at the end of the bed, love that. Great mini-bar (as over-priced as any mini-bar, and could be better stocked but on the other hand there was room for me to put my own purchases in there). Lovely glassware, ice machine down the hall, by the elevator, and a great bathroom. Did I say great bathroom? Indeed, as what can be unusual in Finnish hotels, there’s a lovely long tub, heated floors, great lighting (especially loved the under-the-sink lighting that kicked on whenever you came in).

Love this place. In the 10 or so years we’ve been coming to Helsinki relatively regularly, we have stayed at the Kamp and the Glo (and they’re all owned by the same company) but the Haven just feels more special.

And the restaurant scene, by the way, has gone on an upturn. While I’ll forever miss Sundman’s Krog, which served a bistro-style of traditional Finnish food, at least it’s no longer empty and now is home to Sue Ellen’s, which oddly enough, does low-country American cuisine. There’s a new Finnish Michelin-starred wannabe in the hotel’s more modern space; it didn’t appeal to us, though that’s not saying anything. Definitely better is that the included breakfast is on the upper floor of Sundman’s gorgeous old building, and it’s well done and atmospheric to boot.
Review by Carolyn Spencer Brown

Source: www.tripadvisor.com

#9
Spent one night with husband and baby in one of the larger rooms called Helsinki suite. Overall the hotel is nice and the staff is friendly, but I was missing the "wow-moment". I'm sure it was very exclusive and luxurious when it was first opened but it has seen it's best days.

The rooms facing the street are very noisy! Even on the 7th floor.

Nothing to complain - but to write home about
Review by Suvi

Source: tripadvisor

#10
This was my second visit to Helsinki and I think I found my new favorite hotel. Hotel Haven is an elegant boutique hotel near the harbor/Market Square area. Every staff member I interacted with (front desk, bar, breakfast) were professional and friendly. My room 808 was a prime superior room - large room, king sized bed, city street view, large bathroom with bath/shower combo. Room was nicely decorated, had a wall of windows and including a sitting section featuring a large sofa, coffee table, desk and flat screen TV. The location was perfect - around the corner from Esplanadi and walking distance to many sites. I hope to stay here on my next trip!
Review by erin s

Source: tripadvisor

#11
We went to a hotel Haven this year to celebrate Valentine’s Day with my wife. Hotel Haven is luxury boutique hotel in downtown of Helsinki. Many famous people has stayed in this hotel so we had some high expectations when we were about to step in to this oasis of luxury near by the sea. Lobby area did look cozy even though bit small. Check in went fairly quickly and in no time we were ready to explore our beautiful room.

Room

Prime superior room 620 had that classical elegance and it reminded us a bit of the room in which we stayed in hotel Kamp.
Room was really spacious and beautiful. We liked how the bed and couch were positioned in a way that you were able to watch TV from both. We usually love to watch movie before sleeping and in this room watching tv had been made really easy. In some hotels it's such hassle when you need to start moving tv or worst case scenario furniture to just able to watch tv from bed. Tv of course had chromecast so we were able to watch
whatever we wanted.

Room was not clutched of furniture's which made the room feel even more spacious. Everything in the room was well placed and served the purpose. I especially liked huge beautiful white mirror just right side of the door. Minibar had all the essential drinks and snacks. If the rain surprised you and you forgot to take an umbrella with you, no worry as there is umbrella waiting for you in one of the wardrobes of the room.

We loved spacious bathroom which had separate shower and bathtub. They only have few prime superior rooms that have both so remember to request it when booking the room. There was speaker installed in the bathroom so you could stream music or listen news while having a shower or brushing teeths. Fun little curiosity was the rubber whale in bathtub.

Gym

Gym was really small. Smallest I've seen in hotel by far. It felt something like you could have at your home. Well they had dumbbells, treadmill, and couple of others but if you really need all around good workout then better look elsewhere.

Breakfast

Breakfast was served in stunningly beautiful sundman house which is second oldest stone building in Helsinki. Breakfast selection was not the biggest but still good enough to fill your stomach, best I remember the breakfast was from shrimps and delicious chocolate cake. Still building itself elevated breakfast experience by hundred as the building had so much eye candy to see. Wherever you laid your eyes you were mesmerized by the beauty of the room. You were not only eating by your mouth but by your eyes too. From windows you were able to see market square and orthodox church. No other hotel in Helsinki can compete with the views of hotel Haven.

Conclusion

It was all around a beautiful boutique hotel. Room had that beautiful classical decor which we are fans of and whole hotel oozed personality. Breakfast also did make an impact, not with its selection but how grand the building itself was. Big points also from the beautiful views. Most important sights of Helsinki were just couple steps away.

When you get out from the hotel you can see right away perhaps the most prominent sights of Helsinki, white Helsinki cathedral and beautiful orthodox church on the hill. Boat to Suomenlinna is also waiting you just couple steps away. Yes Kämp is more central but Haven is closer to all main sights of Helsinki. Haven doesn't have spa or even a sauna which is bit strange as Finland is country of millions of saunas. Well there is allas sea pool nearby which has all the bells and whistles or you can walk kämp and use their spa.

All and all it was lovely experience and haven will be one of those hotels where we are definitely coming back again after we have finished our mission to stay in all of Helsinki’s 4-5 star hotels

Highlights
+++ Beautiful and spacious room
+++ All the important sights are near
++ Breakfast room/building

Room for improvement

-- No sauna or spa
-- Tiny Gym
- Breakfast selection
Review by Markus Tanskanen

Source: tripadvisor

Description

Hotel Haven, first member of the Small Luxury Hotels of the World chain in Finland, is designed to provide gracious warmth, exclusive comfort and high-quality services.

The 137 individual and well-appointed rooms, premium restaurant and conference services are conveniently situated in the attractive setting of Helsinki’s Market Square.

In the elegant yet cozy foyer, guests can relax by the fireplace and browse leisurely through the daily papers. Bar Haven serves both hot beverages and relaxing drinks in the evening. The lounge bar “Bar Haven” is a perfect place for meeting friends.
Whatever your reason for travelling - business…shopping…cultural experiences …sightseeing or simply to enjoy Helsinki’s atmosphere - boutique Hotel Haven is your ideal base thanks to its central location.

Hotel Haven's breakfast is set in the beautiful Sundmans' building, the second oldest stone building in Helsinki. The restaurant is an excellent choice for anyone, who wants to spend the morning in an amazing timeless place. Windows in the restaurant dining rooms offer amazing views over the Market Square and harbor of Helsinki.

Hotel Haven offers a range of conference rooms both large and small. You can choose from the four Haven Meetings conference rooms that can accommodate up to 30 people and the auditorium that seats 62. As the organizer of the meeting, you will still be free to enjoy your day, as we will assign a personal conference host to take care of all the details.

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