The staff at this hotel were the coldest and least friendly that I’ve encountered anywhere in the world; I’m not sure why other reviews rave about the friendliness. I actually felt unwelcome here, and on one occasion, was spoken to in a brisk and impolite manner by a female receptionist after politely posing a simple question. Maybe my skin tone was the issue…who knows. Other than that, the hotel’s location is optimal, the breakfast is excellent but overpriced, the pillows in the room are very thin, and the color scheme of the room is depressing. On one day of my stay, housekeeping didn’t make up my room for some reason.