Family weekend away
My family & I stayed in a suite on the 6th floor for 3 nights & arrived back home today .
We had a really mixed stay .. personally we wouldn’t rank the hotel a 5 star.
Upon arrival we were greeted by Concierge who brought our luggage to our room after we checked in , which was appreciated as there is no lift to the 6th floor where the lifts are.
We had our toddler with us & they kept the buggy in storage for us so we wouldn’t have to traipse it up and down the stairs and we got it back everyday we without delay.
We could not fault the concierge or restaurant
Staff during our stay , they were always very polite and chatty when we saw them.
The problems for us began when we entered our one bedroom suite. The cot was in the bedroom & we preferred it to be in the sitting room but couldn’t move it out the door , we asked front desk if they could do that for us while we went out to get dinner . When we got back to put our toddler to bed the cot was still in the same place - so we asked again
And we were given an apology and a gentleman came up & did as we requested. Problem now was that the cot was extremely wobbly and dangerous, so much so we had to jam chairs and a table around all sides of it so it wouldn’t topple over !! We requested a new one the following day but the lady at reception didn’t seem too bothered when we told her .
Then During the night at 5am every morning there was loud crackling and banging sounds , maybe from the heating coming on ? But it was loud and the banging lasted about 30 mins & woke me every morning.....
we mentioned it to reception and they kindly
Removed a room service from
Other small things that we felt didn’t help the situation was ;
- Drinking Glasses weren’t replaced during our three day stay
- Our room has paint scuffs that needed to be touched up
_ a cheeseboard we had finished was left in our room for two days.
- complimentary water bottles weren’t replaced
It is such shame that there were
So many niggly things happen to us during our
Stay as we really wanted to love this hotel , especially for the price ! Location is second to none & As mentioned above concierge are a great team & the Head man gave my daughter bread to feed the ducks over in Stephan’s Green!