Domes Zeen Chania, a Luxury Collection Resort, Crete

Loved this hotel and plan to go back. Everything was great! The service is fantastic. The staff is very professional and go out of their way to make you feel welcomed. The only issue is that if your room is located by the pool and restaurant it is a long walk to reception. They do offer rides in golf carts, but there are times when they are busy. So, if you need to be somewhere, make sure you call early to get a ride up to reception.

A beautiful hotel with an amazing view and the staff is very friendly, but for a five star hotel, they’re not at the level. The staff seems to lack the proper training and seem completely disorganized. They seem trained to say things to customers that are awkward and sometimes uncomfortable. Example: we expressed discontent a few times and rather than finding a solution for us, they would stop us, ask us to talk for a few minutes to understand what happened and then just apologize by saying they were interested in feedback. It felt very unprofessional and not the kind of interaction you have at a 5 star hotel. The wait times for meals were too long… there was a 30-45minute wait time to receive our food. If we asked for bread or a menu, we would wait too long or have to remind them to get it. Getting a drink around the pool took 20 minutes. Check-in was ridiculously long. They make you have a drink outside whether you want it or not. They spend too much time talking in the rooms, asking questions about us that they don’t even follow-up on. They also follow some sort of covid protocol where your luggage is disinfected, so we didn’t get our luggage for 45minutes, when all we wanted was to enjoy some time around the pool. I had to call 3 times. It’s really a shame because from the outside everything seems perfect, but you’re really not getting your money’s worth. Also, this is a family resort, so couples without kids, this isn’t for you.

The architecture of the whole resort was stunning with care taken to every tiny detail. The staff are phenomenal and so helpful at every turn. Breakfast is plentiful, bountiful and delicious. The rest of the meals were wonderful too. The kids club was also so amazing! Honestly, we couldn't fault much. This was our first holiday post COVID and with a toddler and it was made so sublime and easy for us every second. A complete dream.

Domes Zeen is a dream! The staff went above and beyond to make our stay memorable and special. The resort is gorgeous, breakfast is incredible, and the location is awesome. The pool & beach area are picture perfect and every detail has been taken care of. The rooms are meticulously cleaned. The open air gym is a fantastic added bonus— shout out to the in- house trainer Luna who is super sweet!