Hotel Amigo

Mixed feelings about this hotel
I made a trip to Europe, starting in London, then Brussels, then to Amsterdam. I stayed in boutique hotels in all 3 cities. This was the most expensive and my least favorite.
Here is what I liked about the hotel:
1) fabulous location - right on the edge of Grand Place
2) service was excellent from check-in to doorman to waiter
3) nice size room relative to most European hotels
4) 2 bottles of water left in the room were complimentary
Here is what I disliked about the hotel:
1) no coffee or tea in my room - not any in the lobby either - I had to order it for 6€!
2) hair dryer was heavy & attached to the wall - cord was not long enough & I had to hold the button down the entire time while drying my hair
3) no chardonnay on bar menu - the glass of "house" white wine was 15€
4) the rooms were uninteresting - no beautiful fabrics, wallpapers, art, etc. - it had a "modern" feel - very cold
5) my luggage rack was broken
If I go back to Brussels, I will not stay at this hotel again. I could have stayed at other nice hotels close to the Grand Place that were much less expensive and I have a feeling, I would have coffee & tea in my room and that a glass of wine would cost less than 15€!

Service Orientated Hotel
I stopped here for one night as I was on a business trip. The service was faultless from the minute the taxi arrived. The doorman opened the car door, took my bags to reception. The receptionist clearly wanted to show me my room and take my bags. It’s been a long time since I stayed at a hotel where the service was this good and although there was no pressure I found myself wishing I had a few Euros on me to tip them for their service.

The standard room was large and comfortable, with some nice artwork on the walls. The only downside was that the above-bath shower controls and shower head were not in the best condition and the view was that of a fire escape. For that reason I dropped the rating by one point, but would have been 5* with a working shower.

Breakfast was good in the morning and again a very efficient and thorough checkout process with my bags being taken to my car.

I did notice that I had an itchy bloodshot eye the next morning (the side I was sleeping on) and had to take an anti-histamine tablet. Not the hotels fault but I suspect it was an allergic reaction to the washing powder used to clean the sheets (I am allergic to feather bedding but there was none in this case).

Unbeatable location
I really struggled to choose a hotel to stay in during my trip to Brussels. In the end, I was desperate to stay in this hotel out of all of the various options there were as I could only find 2 hotels that seemed to have consistently good reviews (this was one of them and I had a preference for it since it is part of the leading hotels of the world group and I've had good stays at hotels in this group). The hotel was quite expensive, especially during part of my stay (due to 50 cent staying here I assume) so I decided to split my time between this hotel and the 2nd choice during the days on which this was too expensive so I got to experience 2 different rooms in Hotel Amigo.

Firstly the location is unbeatable being a stone's throw from the Grand Place. Being a luxury hotel the staff are all very polite, helpful and attentive. I originally arrived by Eurostar and chose to use the metro to get to the hotel as on the map it looked as though Bourse station had escalators which would make it easy for me to travel with luggage. In fact this was a big mistake as the Brussels metro system is poorly signed and not that easy to navigate as a tourist. Bourse station had lots of construction work going on which meant no escalators and having to lug my heavy luggage up 3 or more flights of stairs with no one offering to help either. Outside the station there were plenty of migrants too which didn't make me feel immediately safe. I eventually found my way to the hotel and arrived as a sweaty mess due to my journey - after this I chose to opt for a taxi whenever I had luggage and in any case the lack of escalators had triggered back pain that lasted all week so I had no other choice. Though the taxi drivers in Brussels were a bit hit and miss as well. The one I used on my last day did not smell clean, did not take card payment and yet also did not have the correct change so short changed me (I believe intentionally) saying he did not have the right change, as I needed to get my Eurostar and he probably didn't speak great English I didn't bother arguing further but I was not impressed and wish the hotel did not affiliate themselves with such drivers.

The first room I stayed in on the 3rd floor had a teal colour scheme. The room seemed nice but there were some things I did not expect for such a hotel like a dusty remote control, coffee marks in the sink, a sulphuric smell each time the toilet was flushed, an inadequate flush in general, hair on the robe, dust on the show pillows and broken wall fitting for a pipe in the bathroom. There was slight noise in the morning - it was not that noisy but could perhaps disturb light sleepers. The room itself was of a decent size with enough space.

The second room I stayed in on the 4th floor had an orangy-red colour scheme and this room was much nicer and in a much better state of repair. The downsides in this room were the sink being very low (and I am not that tall either) and the hot water taking a while to start in the shower. I really liked the range of english speaking TV channels offered by the hotel and they even had some musicians in the bar on some evenings which was very classy.

Breakfast was very good here with a range of juices, pastries, yoghurt, fruit, cereals and hot options but it was expensive; I do not think it is worth the 34 euros they charged at the time, you could easily have much better outside the hotel and there are a number of restaurants around with this being so central. I ordered 2 items on the hot breakfast menu but was not charged extra so this was great and my initial waffle order was incorrect, I did not complain but the waiter was more than happy to change it immediately. I also learnt that the waffle they offer here is the Brussels waffle which is much more bland than the Liege waffles I had considered to be Belgian waffles so that's something to bear in mind when you order breakfast. I also ordered room service on one occasion which had a good range of vegetarian options and the price for this was decent compared to restaurants but it didn't taste all that great.

Overall this is a lovely hotel if you get the right room and this hotel would be my first choice if I were to return to Brussels.

Great hotel...great location....
This is a beautiful hotel in a great location. In the middle of the town center. Walking distance to everything - shops, restaurants, chocolate shops! Rooms are beautiful, hotel is beautiful. OK...I do have one complaint... in all of my travels, all around the world, in upscale hotels, i have NEVER been charged for a room service delivery for ICE to the room ?? Honestly, to charge me a room service fee to bring ice to my room (when by the way there are no "ice machines" anywhere to be found is incredulous. The only way I could justify this is that I went downstairs myself to get my cappuccinos. I don't mind paying for a fine hotel, but I hate to pay for something that is not legit. Too bad, because it tainted my stay..felt like I had to hold onto my pocketbook my entire stay.

Warm service will make you forgive shortcomings
Lovely city hotel. Location is just fantastic and perfect for exploring the sites.

The service was very warm and friendly.

We ate in the bar (Belgian fries are excellent), the restaurant where the food was again well above average though the service a little less on point (slow and inattentive).

The facilities are though limited. The hotel felt more boutique than anything else. The rooms were classic and had baths rather than showers.

Overall, this is a great place to stay at in Brussels if you are not staying in at the hotel.

The best location in Brussels!
You cannot ask for a better location. It's right at the corner from the "Grand Place", which maybe the prettiest square in all of Europe, despite the fierce competition. The hotel itself prides itself on its interiors and it's completely justified. The corridors are pimped with superb replicas of famous art-pieces and the staircase looking down from above to the lobby is a masterpiece (photo included). The concierge service was excellent, I really enjoyed talking to Mark and the other concierges, they were both well informed and enthusiastic. I would recommend their tips and suggestion, especially if you are taking a day trip via the train to Bruges (highly recommended) My room was spacious and very well appointed. The only down-side was that there was no view, possibly as it is located in a pretty crowded old town location, but be aware that the courtyard view on the 3rd floor will have you looking straight at the windows of the police station! The breakfast is both a large buffet and cooked meals, but beware, apparently a sunny side up fried egg, will be served as an over-cooked fried egg. My waiter told me that's how a sunny side up is served in Belgium!! I would avoid the food at the hotel and eat in the atmospheric pubs and the many gourmet restaurants suggested by the concierge instead! In case you get the muchies, there"s alway the worlds best "Frites" available at every corner. Despite the average food, I would highly recommend this hotel

Nice boutique hotel
I have spent 2 nights in a junior suite, and I liked it.
The location is perfect, just a few steps away from the Grand Place. The rooms are nicely decorated, although small (even in a suite, you have limited space available for opening your bag). The room was clean, and the service good.
The price is pretty high for such hotel but I understand that such proximity to Grand Place has a price.
Bottom line, nice hotel but too expensive for the value.

Some things could be improved...!
We stayed last weekend as a couple for a special occasion.

We visit Brussels very often and usually stay at the nearby Hilton Grand Place but because we had something to celebrate (and because we always wanted to try this ‘iconic landmark’ hotel) we decided to book a room here, including breakfast.

We are well travelled and have stayed in some lovely hotels over the years (Amstel - Amsterdam, Castillo Son Vida – Mallorca, Gran Melia Colon – Sevilla etc.) and we expected similar standards here.

In the end we had a good stay, but it was far from perfect…

Check in: We arrived at 5pm and the young guy checking us in was very friendly and gave us all the information we needed about the hotel . Our room was upgraded to a deluxe room and he told us that there was a small surprise waiting for us in the room (I emailed the hotel in the morning informing them about the special occasion, my partner didn’t know anything about this. Unfortunately they never replied so I was surprised about this). When we arrived in the room, there was nothing to be found . I decided to go down again and ask them, the staff member seemed surprised and ensured me that ‘a bottle of prosecco and canapés’ would be delivered to the room very soon. 3 hours later, after being back from a nice dinner, still nothing. After a last follow up with the front desk, the bottle (without canapés) was finally delivered in our room at 9:30pm (no longer being a surprise for my partner unfortunately…) together with a card saying ‘Mr and Mss xxxx’ (we are 2 men). Apparently there was some mix up with a different room but I still think that this shouldn’t happen when you pay 400 EUR a night...The room itself was nice enough with a comfortable bed, nice furnishings and with windows that could be opened (always a plus). Very spacious too. Bathroom was rather basic though with no separate shower (unusual in this category of hotel). There were no coffee making facilities in the room (can’t remember the last time being in a hotel room without a coffee maker).

Breakfast was included in our room rate and while the buffet options were very nice and of a very good quality, the a la carte options (I order benedict eggs and my partner a pancake with forest fruits/chocolate) were nothing special (my poached eggs were overcooked and the hollandaise sauce was ‘too far’). Again not in line with what you would expect and definitely not worth the prices they charge. We also saw several plates being sent back to the kitchen by other guests if that could be an indication… Table service was very good though and the staff members were really nice and helpful.

The hotel itself is of course looking stunning with nice public spaces, not to talk about the perfect location, a few steps from the Grand Place.

Conclusion: It was nice being here for a change but I don’t think we will rush back…

Great Hotel / Amazing Service
Hotel Amigo is a really superb hotel right in the heart of Brussels. Two minutes walk from Xmas market which is actually not that nice and a short stroll from Grand Place .
This hotel has everything. Great room , good restaurant with amazing buffet breakfast selections . It’s vast and plentiful . You also get good selections of hot dishes as well .
We booked ourselves a Junior Suite which is amazing with separate living room . It’s very spacious although the bathroom was tiny . The decor / amenities are amazing with Nespresso machine as well as a kettle ( a necessity during winter ! ) .
The hotel also has a well equipped gym . Not huge but serviceable and well maintained .
All the staffs were lovely and helpful .
If you want to check out the brand name stores ( Prada , Gucci , Hermes , SMETS etc ) or the conceptual stores ( like Juttu ) it’s a 20 minute walk from the hotel . Providing it does not rain it can be a very pleasant and energizing way to spend your afternoon .
The hotel gave us special treats for Xmas ( some cakes / biscuits ) which was lovely .i can
My recommendations regarding restaurants near the hotel .
For great mussels/ steaks try Le Marmiton . For great simple Asian ( Thai / Vietnamese) try Yaki .
I can definitely say I will definitely return to Hotel Amigo . My family and I had such a wonderful Christmas stay .

As always when I stay in this hotel chain I am always completely satisfied by every aspect of my accommodations. The staff are magnificent and the facilities and service is 5 Star.

I absolutely love this hotel and come back every year because the service is simply out of this world!

We were staying just for one night after our river cruise, booked through Amex Fine hotels.

The location of the hotel can't be beat: couple minutes, and you at the La Grand Place. Was great for the Christmas Light show and for the Christmas markets.

The experience was worth booking through the Amex, as we did get upgraded to a standard suite. Which was not really so important for just one night. But still was a nice touch, as we had lots of luggage and long trip.

The room was large, with the large convenient bathroom. The room design was nice with fresh flowers and Belgian specialties (Magritte style pillow on the sofa, Tin-Tin in the bathroom). So it was distinctive from other hotel rooms, which does make a difference.

Everything was very clean, the bed was comfortable. We got the room service for dinner, and the food was great, and very nicely presented. The breakfast in the restaurant downstairs was great too.

The service was impressive, even though we didn't use much.

Overall we had a great experience. Thank you!

Formidable weekend entre les mains d’une équipe chaleureuse et accueillante !
L’hotel Amigo est un incontournable de l’excellence et du service client.
Merci aux super concierges Haluk, Marc et Chirstian. Ils sauront vous donner de merveilleux conseils et des adresses époustouflantes.
Diana et Costas vous accueil à bras ouverts et sont toujours la pour vous aider. Mais le sourire et la bonne humeur de cette hotel s’appelle Zeyrin, ce fut un reel plaisir. Merci d’avoir pris soin de nous.
PS: les lits sont d’un incroyable confort, best sleep ever !

The Amigo is a wonderful hotel with an amiable and most-attentive staff, right at the very heart of Brussels, close to the Grand Place.
We've been to Brussels several times before, but this time was special – and the Amigo was certainly one of the main reasons contributing to that. The friendliness of the staff is far above average, even for five-star hotels. Every request that we had was cared for and respected, sometimes even before we knew we had it ;-). The concierge certainly knows his town and his guests; housekeeping is very fast and attentive and the staff at the reception are also very friendly and obliging.
Needless to say the rooms are also very nice and spacious and the bar definitely worth a visit; breakfast is excellent; however, there is no pool, but that's something at least we can do without for the city has so much more to offer.
We're very much looking forward to coming back to The Amigo in the not too distant future!
Thanks a lot for four wonderful days!

One of the best hotel experiences I've had in Europe. If I am in Brussels I wouldn't stay anywhere else. The staff, service, cleanliness, house keeping and attention to detail we're all superb. Breakfast buffet service was a little erratic at times and not consistent but the food quality was excellent. I look forward to staying again.

Hotel was extremely tasteful in so many ways.  The staff was so nice , pleasant and helpful. Very centrally located and only a short walk to the Central Train Station and the center of the tourist areas. Breakfast is highly recommended as it’s great.  Rooms are a bit small but tastefully decorated with everything u need. Except for coffee!  If u wake up early u r out of luck other than ordering room service which is not ideal for a cup of coffee I am a tough critic but this is one of the best hotels I’ve ever stayed. Highly recommended.

I was absolutely stunned by the service. Shocked, in fact. It's the best and friendliest hotel I've stayed in in my life. From the doorman to the receptionist, from the bed sheets to the window view, from the in-room breakfast to their Italian restaurant Bocconi, Hotel Amigo absolutely mind-blown my expectations. You can tell that the staff is proud to work there, and eager to make you feel welcome and appreciated. I recommend it to everyone!