Novotel Brugge Centrum

Great location, close to the city center but far enough to not be super busy. Very friendly staff, good breakfast and good bar in the evening. Baggage room for if you arrive early or leave late. Clean rooms and well maintained. Only negative is that the air conditioning wasn’t turned on yet so the room got hot at times. The window opened so that solved most of it.

Enjoyed the stay, the breakfast did offer good choice of continental and English. Hotel is located a quick walk away from the train station:. Had to ask for tea bags and milk so lesson learnt take some tea bags and milk next time. The pool was closed but we were not the pool type tourists so didn’t bother us.

I think I would stay here again. Staff- awesome. Very friendly and available. Top marks here. Breakfast- fantastic. This was a bit of a surprise, but great. Meeting space- great space and sizable. The water was a bit disappointing. You get 4 bottles per table and no refills. That sucked. Room- spacious and nice. Our room had half of the bed broken. There was a significant ditch in it and made it overly unpleasant. Climate Control- basically nonexistent. It was just hot. Everyone woke up in the middle of the night sweating. Miserable. Toilet paper- useless. Needed to purchase our own art Carrefour across the street. Lobby/bar- great space to sit and connect. Outdoor courtyard- absolutely fantastic. Great for young kids to run around and enjoy. So many things were weighed in this rating. Easy fixes to bump to a four star. But necessary fixes.

The location is perfect, but this is where the good ends. The rooms are shabby and the promo photos are misleading. There are no tiles in the bathroom, old linoleum on the floor, a shower curtain instead of a glass screen. The water in the shower kept going from ice cold to hot. The service was friendly though and they were ready to give us another room, but it was too late for so much hassle, we were leaving next morning.