Phenomenal Hotel and Staff
I can’t begin to describe just how wonderful the Hotel Schweizerhof actually is. I’ve been fortunate enough to have the pleasure of staying is some really nice hotels in Europe, USA and Canada. However the Schweizerhof beats them all hands down. It is simply stunning and we loved every minute of our stay.
The excellence started even before we had departed for Bern. I had contacted the hotel to see if they could arrange for champagne and roses to be placed in our room for our arrival, as it was my wife’s birthday. The hotel always responded promptly to my emails and they ensured that my wife got a surprise when we entered the room. They also included (without being asked) balloons, a birthday cake and a lovely hand written card. Extra special thanks to Denise the Reservations agent.
The hotel is right beside the train station in Bern and is ideally situated for exploring this beautiful city. The check in experience was very good and the gentlemen that checked us in was very professional, knowledgeable and helpful. We booked a deluxe boutique room and we were delighted with it. Room was spacious, with a lovely big comfortable bed, lots of space to hang clothes and store suitcases. Ample power sockets and the option to watch British TV was good. There was a separate wc and wash hand basin located in a small room and a large bathroom with shower and two wash hand basins. The bath was large with ample room for two, as was the walk in shower, which had a very large rain circular head located in the ceiling. Also provided were some lovely soaps, shampoo and lotions. Towels were large, good quality and plentiful.
The housekeeping was exemplary, the room was always spotless and presented to a very high standard. The turn down service was excellent too, with some lovely and tasty gifts waiting for you after a days sightseeing.
We loved the hotel that much we didn’t want to leave. Check out was easy and we were given a very tasty treat to mark our departure.
A simply wonderful experience from start to finish.