Hotel Ambassador fassbindhotels.ch

Very professional and kind staff. You receive the code to visit Bern by public transports for free (1 day tickets) , the spa is super nice. Our room had a wonderful view. Just the toilet was a bit weird, as it had no doors, only the one for the WC and the shower , but all was in glass.
All in all, Lovely experience.

An ideal mix of good location, excellent staff & facilities
We chose Hotel Ambassador primarily because it offered free parking service as we were travelling on rent-a-car and didn't have much idea about parking houses in Bern
But the hotel turned out to be much better than our expectations.
POSITIVES
(+) The location is brilliant especially if you're new to the city. Close proximity to the tramp stop and ideally located in a neat, clean neighborhood.
(+) I got a message from the hotel one day in advance summarizing all details of the stay and the city. Special thanks to Dominika Motykova who sent this message which really helped me book my free tramp tickets and get ready for the hotel stay
(+) The staff and service are very good. Smooth check-in and check-out experience
(+) I got a two bedroom option as we were a family of 2 adults and 2 children. This was really awesome as kids were independent and loving their own room
(+) Views from the room especially with the barn and cattle side is breathtaking. Highly recommended to go for this view instead of city / old town view
(+) Abel at the bar was very friendly and gentle during service hours in the evening. He chit chatted about our country, stay and gave advice on the tourist attractions.
NEGATIVES
(-) The hotel is slightly outdated in terms of infrastructure with old styled keys for opening doors, slightly old furniture & upholstery. The walls and carpeting inside the hotel is 90s styled.
(-) The most painful aspect I experienced was the bed which was of poor quality with the mattress & pillows being really off. I was sleepless on both nights that I stayed here.
(-) The pool is not heated and has limited space for people with only 4-5 beds and chairs
(-) Access from basement parking to the main hotel is through a ringer which new comers may not know. No clear signage or messaging is written anywhere on how to go inside from the basement. I had to literally drag all the luggage by myself to the lobby for elevator access
Overall, based on service / location / neighborhood, the place is Highly Recommended.

The staff are top, for real. They are welcoming and helpful, especially the people at the reception. The breakfast was also good nothing to report. The spa area is nice and clean but kinda small. Also free parking is available, and you get a free public transport ticket from the reception. I removed 1 star because of the room, I know they can not change something about it but it was samll and the extra bed was small too ( smaller than the main ones ).

For the price you can't really beat it.  Location is great with easy tram into Bern centre or short walk to river and zoo.  Super friendly and helpful staff with really a really nice food experience in the Japanese restaurant.  Rooms are basic but super clean and quite fun with great views.  Spa is perfectly decent for a quick swim or sauna.  You can spend an awful lot more and not get much extra. Fantastic value, we had a lovely time and I would go back without hesitation for a weekend in a super beautiful city.